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  • U.S. Forest Service

U.S. Forest Service logo

U.S. Forest Service employees focus on the trees, not IT.

Business Goals

  • Deploy a scalable, cloud-based solution that could grow with the U.S. Forest Service
  • Provide excellent customer support for the 32,000 U.S. Forest Service employees
  • Improve contact center efficiency for agents managing a high volume of calls

About U.S. Forest Service

The mission of the U.S. Forest Service is to sustain the health, diversity, and productivity of the nation’s forests and grasslands to meet the needs of present and future generations.

 

Visit U.S. Forest Service’s Website » 
Download Full U.S. Forest Service Case Study »

 

From Our Client

Testimonials

“We had a lot of different requirements for a new application platform to support our contact center agents and IT staff. The partnership of RightNow and IBM turned out to be the winning combination.”

- Dana A. Watts, Customer Helpdesk Operations Lead, U.S. Forest Service

A Deeper Look

How They Achieved Success

  • Reduced volume of inbound calls by 10% with self help options
  • Improved productivity of IT team and contact center agents
  • Provide superior support to employees

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You Might Also Be Interested In...
  • Product Demo Government Cloud Demo 4:13
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