|  MY ACCOUNT  |  LOGOUT  |  CONTACT   |  SUPPORT   
RightNow
  • Products
    • Web Web Experience
      • Intent Guide
      • Chat
      • Web Self-Service
      • Mobile
      • Co-Browse
      • Email Management
      • Accessibility Blog
    • Social Social Experience
      • Support Community
      • Innovation Community
      • Cloud Monitor
      • CX For Facebook
    • Contact Center Contact Center Experience
      • Dynamic Agent Desktop
    • Engage Engage
      • Service
      • Sales
      • Marketing
      • Customer Feedback
      • Analytics
      • Enterprise Analytics
    • Cloud Platform Cloud Platform
      • App Builder
      • Knowledge Foundation
      • Natural Language Search
      • Mission-Critical Operations
    • Services Services
      • Training
      • Professional Services
      • Tune-Ups
      • Customer Care
     
  • Solutions
    • Financial Services
    • Gaming / Entertainment
    • Government
    • Consumer Electronics / Hardware
    • Higher Education
    • Non-Profit
    • Retail / Consumer Goods
    • Software / Online Services
    • Travel / Leisure
    • Telecommunications
     
  • Community
    • Customers
      • Documentation
      • RightNow Product Trainings & Tutorials
      • Best Practices
      • Discussion Forum
      • User Groups
      • Member Directory
    • Developers
      • Documentation & Sample Code
      • Discussion Forum
      • Development Blog
    • Partners
      • Partner Programs
      • Partner Directory
      • Partner Portal
    • Support
    • Idea Lab
     
  • Events
  • CX Experts
  • Company
    • About
      • Why RightNow?
      • RightNow's Mission
      • Worldwide Locations
      • Awards And Accolades
      • Ambassadors
      • Leadership
      • Customer Experience Blog
    • Commitment
      • Focus On Customer Experience Results
      • Easy To Buy
      • RightNow CX Expertise & Support
    • Community Giving
    • Careers
    • News Center
    • Investor Relations
     
Share
  • Home
  • Solutions
  • Government
  • Defense
  • U.S. Air Force Recruiting Service

Air Force Recruiting Service logo

Using web, email, and chat, AFRS is fulfilling its enlistment goals despite staffing constraints.

Business Goals

  • Leverage the internet in support of the total recruiting process
  • Rapidly provide quality information to diverse potential recruits
  • Optimize productivity of AFRS contact center staff

About U.S. Air Force Recruiting Service

Air Force Recruiting Service recruits quality airmen from a cross section of America to achieve the primary Air Force objective: to fly and fight in air, space, and cyberspace.

 

Visit AFRS' Website »
Visit AFRS' Support Site »
Download Full AFRS' Case Study »

 

From Our Client

Testimonials

“As the internet becomes a bigger part of everyone’s daily life, RightNow is becoming a bigger part of what we do at AFRS. We continue to expand our RightNow implementation in order to more efficiently access the caliber of recruit we need to ensure the Air Force’s ability to fulfill its constantly evolving global mission.”

- Sergeant Woods, Air Force Recruiting Service

A Deeper Look

How They Achieved Success

  • Efficiently and effectively manage more than 8,000 chat sessions per month
  • 1,640 recruiters easily access a complete record of online interactions for recruitment
  • Met or exceeded all enlisted recruiting goals within budget constraints

RightNow CX
In Action

Web Experience

  • Web Self-Service
  • Chat
  • Email Management

Cloud Platform

  • Knowledge Foundation

Resources

You Might Also Be Interested In...
  • Product Demo Government Cloud Demo 4:13
  • Data Sheet RightNow Web Self-Service 1.13 MB
  • Video Chat Overview 2:07
  • Best Practices Guide Knowledge Base And Search 870 KB
  • Slideshow RightNow Email Management 5 Slides

Next Steps

A Great Customer Experience Starts Here
  • Do You Have Questions?

    Call
    1-866-630-7669
    Email
    Send Sales an Email
    Chat
    Chat Now
    Chat Now
    Help
    Contact Support
  • Want To See How RightNow CX Works With Your Brand?

    • Inquire About a Pilot
  • Like To See An Example Of RightNow CX In Action?

    • Request a Demo
  • Solutions
    • Financial Services
    • Gaming / Entertainment
    • Government
      • Federal
      • Defense
        • Air Force Personnel Center
        • Army Training Help Desk
        • U.S. Air Force Recruiting Service
      • State / Local
      • National / Federal
      • Public Sector Blog
    • Consumer Electronics / Hardware
    • Higher Education
    • Non-Profit
    • Retail / Consumer Goods
    • Software / Online Services
    • Travel / Leisure
    • Telecommunications

Get Your CX Score »

Take a quick test and find out where your brand stacks up next to our best practices.

  • facebook
  • twitter
  • youtube
  • linkedin
  • slideshare

Copyright © , Oracle Corporation and/or its affiliates.

  • Privacy
  • Sitemap
  • Site Feedback
All rights reserved. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
Note to Partners
When creating an external page which relates to this content, please add the following tag to that page's <head></head> section in the HTML.
<link rel="canonical" href="http://www.rightnow.com/customers-us-air-force-recruiting-service.php" />