From Our Client
Testimonials
“A lot of times, the answer to a question isn’t that simple. With RightNow, we can track a complex issue as we resolve it—and then capture the result so we don’t have to go through that same process a second time.”
- Ro Silva, Customer Service Manager, Colorado Department of Revenue
A Deeper Look
How They Achieved Success
- CDOR is now highly responsive to constituent needs, even during peak season
- Email volume reduced by 45%
- Estimated $700,000 in savings over 18-month period
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