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  • Social Security Administration

Social Security Administration logo

The Boomers are coming! SSA is ready to help with a savvy, easy to use web knowledge base.

Business Goals

  • Assist the public in finding information and accomplishing tasks
  • Provide a self service delivery channel
  • Give the public an effective online experience

About Social Security Administration

The Social Security Administration provides retirement, disability, and Medicare benefits to millions of U.S. citizens. 

Visit SSA’s Website »  
Visit SSA’s Support Site » 
Download Full SSA Case Study »

 

A Deeper Look

How They Achieved Success

  • Highly scalable solution allows SSA to meet peak traffic loads
  • No additional IT infrastructure investment required
  • Knowledge base is easily kept up to date to meet the public’s changing needs
  • Flexible and accessible to respond to user expectations

RightNow CX
In Action

Web Experience

  • Web Self-Service
  • Mobile

Cloud Platform

  • Knowledge Foundation

Resources

You Might Also Be Interested In...
  • Video Web Experience Overview 2:09
  • Data Sheet RightNow Web Self-Service 1.13 MB
  • Best Practices Guide Going Mobile 2.21 MB
  • Best Practices Guide Knowledge Base And Search 870 KB

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