Jump to content

Clients & Awards

Client Showcase

Browse our client showcase for stories about how RightNow® teams up with clients to help them provide consistent customer experiences that satisfy.

Add to Briefcase Bookmark

Our Featured Clients

Three RightNow clients were awarded the 2009 1to1 Media Customer Champion Awards. These annual awards recognize top notch executives who realize customers are the business and take the necessary steps to create a top-notch customer service organization. Find out how they do it.

More Clients

Use the sort feature to find out more about our clients and the CRM software solutions they use.

Sort by industry:

  • Activision

    Delivering an enhanced customer experience with a RightNow-based service environment.

    case study

  • Air New Zealand

    RightNow helps customers find answers fast.

    case study

  • American Express Incentive Services

    RightNow helps improve sales process and exceeds expectations of customer base.

    case study

  • Applied Biosystems

    RightNow used to “right-channel” customer support.

    case study

  • Army Training Help Desk

    ATHD uses RightNow to help soldiers pusue advancement on their own initiative and time.

    case study

  • Audible.com

    RightNow helps maximize growth, profitability, and customer loyalty.

    case study

  • Beachbody

    RightNow helps the customer experience get into shape.

    case study

  • Becker Professional Review

    Becker Professional Review delivers exceptional experiences and improved business performance with RightNow.

    case study | case study summary | video highlights | video

  • BECO Holding Company

    RightNow being used to convert leads, boost installed base sales, ease workloads, and launch new business.

    case study

  • Ben and Jerrys Ice Cream

    Celebrating years of customer service excellence with RightNow.

    case study

  • Black & Decker Corporation

    RightNow powers customer-centricity and operational efficiency at Black & Decker.

    case study | case study summary | video highlights | video

  • Blue Cross Blue Shield of Montana

    RightNow helps deliver great service, reduce costs, and grow new business.

    case study

  • Briggs Corporation

    RightNow® helps cost-efficiently and effectively market to, sell to, and service demanding healthcare customers

    case study

  • British Airways

    RightNow best practices enable BA to maximize ROI.

    case study | case study summary

  • Cabela's

    Cabela’s supports their wildly popular, service-centric brand with RightNow.

    case study | case study summary

  • CARFAX

    RightNow helps deliver great online service, automates diverse workflows, and supports business growth.

    case study

  • Centers for Medicare and Medicaid

    With RightNow, The Centers for Medicare and Medicaid Services cost-efficiently deliver critical information to 80 million.

    case study

  • Comet

    RightNow relied on to help support goal to be ‘Britain’s Most Trusted Electrical Specialist.’

    case study

  • Continental Tire-NA

    RightNow helps improve customer experience and delivers a 484 percent annual ROI.

    case study

  • Corel

    Thanks to RightNow, Corel is benefitting from a 97 percent knowledge base efficiency rate.

    case study

  • Datamail

    RightNow used to forecast sales with increased speed, ease, and accuracy.

    case study

  • DeVry University

    DeVry taps into RightNow’s on demand CRM solutions to quickly improve online student care.

    case study

  • DivXNetworks

    RightNow helps support a successful global branding strategy and rapid worldwide growth.

    case study

  • Drugstore.com

    drugstore.com uses RightNow across multiple-channels to provide superior customer support and increase revenue.

    case study

  • Dymo Corporation

    RightNow deployed to support industry-leading brand with industry-leading solutions.

    case study

  • eHarmony

    eHarmony keeps 15 million customers happy with the help of RightNow.

    case study | case study summary | video highlights | video

  • Electronic Arts

    With RightNow, EA’s customer service organization has been able to cost-efficiently support the company’s continued growth and global market dominance.

    case study | case study summary | video | video highlights

  • Eurostar

    RightNow reduces email to contact center by 25 percent, increasing transactional emails, improves both employee motivation and the customer experience.

    case study

  • Fandango Inc

    RightNow saves internet movie site leader $500,000 by slashing call volume even as business grows tenfold.

    case study

  • Faro Technologies

    Unique application of RightNow’s on demand technology ensures quality of products, business processes, and customer experience.

    case study

  • Fellowes Manufacturing

    RightNow helps satisfy customers’ internet-based service demands.

    case study

  • Friend Communications

    RightNow helps add more than $1 million to the bottom line.

    case study

  • GameFly Inc

    RightNow helps deliver a superior experience to a rapidly growing market.

    case study

  • Graco

    RightNow helps boost sales staff productivity.

    case study

  • Higher One

    RightNow leveraged during rapid growth to delivering great service while keepings costs low.

    case study

  • Imperial College London

    RightNow helps improve admissions at Imperial College London and delivers a quick return on investment.

    case study

  • Intermec Technologies

    RightNow-powered global support system yields significant competitive advantages.

    case study

  • International Rectifier

    RightNow transforms “conversations” with IR customers around the world.

    case study

  • Invitrogen Corporation

    RightNow tapped to enhance relationship with scientific community.

    case study

  • Iomega

    Iomega leverages RightNow to deliver a superlative customer experience worldwide while helping reduce costs.

    case study

  • iRobot Corporation

    iRobot successfully pioneers a new market using RightNow.

    case study | case study summary

  • Kensington Technology Group

    RightNow’s professional services team integrates RightNow with mainframe for efficient processing of replacement orders.

    case study

  • Kodak Imaging Network, Inc.

    RightNow helps Kodak control costs, manage demand spikes, and optimize the customer experience.

    case study | case study summary

  • KPN Mobile

    With RightNow, incoming emails have been reduced by 70 percent, and automatic feedback processing is aligning FAQs to the information needs of customer.

    case study

  • Lufthansa Cargo AG

    RightNow helps optimize business processes.

    case study

  • MarketTools

    RightNow helps drive new revenue, increase customer satisfaction.

    case study

  • Media 8

    Top online agency uses RightNow to help corporate clients reach US Hispanic and Latin American buyers.

    case study

  • Metropolitan Transportation Authority

    New York MTA drops email response times by 80-95 percent with the help of RightNow.

    case study

  • MnSCU

    A diverse RightNow implementation improves experiences across institutions within a tight budget constraint for Minnesota State Colleges and Universities.

    case study | video highlights | video

  • MnSCU-MN Online

    RightNow helps optimize the student experience from inquiry to completion.

    case study | case study summary

  • Navy Federal Credit Union

    World’s largest credit union uses RightNow to support military families.

    case study

  • NCsoft

    Global success achieved by delivering a great customer experience and saving an estimated $1 million annually with RightNow.

    case study

  • Netscout Systems

    Call center success achieved RightNow.

    case study

  • Nikon

    RightNow helps Nikon support growth and improve customer satisfaction while cutting costs.

    case study | case study summary

  • Nine West

    Supporting brand differentiation and business strategy with RightNow-powered customer experience.

    case study

  • OpenTable

    RightNow helps achieve profitable growth and market dominance.

    case study

  • Overstock.com

    Overstock.com competes on customer service with RightNow.

    case study

  • Packeteer

    RightNow's on demand CRM solutions helps sustain rapid global business growth.

    case study

  • Pinnacle

    Cost-efficiently delivering competitively differentiated worldwide customer service via phone, email, and the web with RightNow.

    case study

  • Pioneer

    RightNow helps drastically reduce email volumes while increasing contact center efficiencies.

    case study

  • Proxim Inc

    RightNow helps wireless leader maintain competitive edge with differentiated customer experience, superior customer insight, and increased productivity.

    case study

  • Punch! Software

    RightNow used to gain control of outsourced contact center and boost installed-base revenues.

    case study

  • PurchasingNet Inc

    RightNow helps unify and optimize end-to-end customer-facing business processes.

    case study

  • Raymarine

    Driving customer loyalty with RightNow-powered customer experience initiative.

    case study

  • Reader's Digest

    RightNow’s help optimizes quality and cost-efficiency of managing customer interactions.

    case study

  • RealNetworks

    With RightNow, RealNetworks recognizes the opportunities and flexibility available to continue raising the bar in global customer support to millions of users.

    case study

  • RealtyTrac

    RightNow leveraged to support and promote rapid business growth.

    case study

  • Remington Arms

    RightNow helps improves the customer experience, boosts revenue, and saves over $1.6 million.

    case study

  • ResortCom International

    ResortCom leverages RightNow to grow business, maximize profitability, and provide exceptional service to its clients’ customers.

    case study | case study summary | video

  • Shaklee Corporation

    By partnering with RightNow, Shaklee has successfully met its challenges of maintaining brand dominance and sustaining its company relations, and is poised for continued market leadership.

    case study | case study summary | video | video highlights

  • Sony Online Entertainment, Inc.

    RightNow helps Sonly Online Entertainment achieve and maintain leadership in rapidly evolving MMO gaming market.

    case study | case study summary

  • Sovereign Bank

    Improving the customer experience, expanding sales pipeline visibility, and increasing sales with RightNow.

    case study

  • Specialized Bicycles

    RightNow implementation still paying dividends years later.

    case study

  • State of Colorado Department of Revenue

    RightNow helps with tax season survival.

    case study | case study summary

  • State of Illinois Department of Revenue

    Taxpayers get answers quick with RightNow-powered multi-channel contact center.

    case study

  • State of New York Department of Motor Vehicles

    A multi-channel RightNow deployment improves service and cuts costs at the DMV.

    case study | case study summary

  • State of Ohio EPA

    RightNow helps cost effectively deliver information about regulations and resources.

    case study

  • State of Pennsylvania Department of Revenue

    RightNow helps improve service and reduce costs.

    case study

  • Targus

    RightNow helps strengthen brand leadership and control costs.

    case study

  • TD Banknorth

    Bolstering competitively differentiated customer service, supporting business growth, and reducing costs with RightNow.

    case study

  • The Generations Network, Inc.

    RightNow helps The Generations Network to cost-efficiently deliver a superlative multi-channel customer experience worldwide.

    case study | case study summary

  • Thule Car Rack Systems

    Market leader racks up big savings, superior customer experience with RightNow.

    case study

  • TomTom

    Working with RightNow, TomTom is running a highly efficient contact center that provides world-class support to customers across all communication channels.

    case study | case study summary

  • Travelocity

    RightNow plays a key role in supporting Travelocity’s differentiated customer experience through delivering accurate, up-to-date information wherever it’s needed.

    case study

  • Ubisoft

    RightNow’s help out-grow the competition and keep costs low.

    case study

  • University of Houston

    RightNow-based “Ask Shasta” system reaps 1,117 percent ROI.

    case study

  • University of New Mexico

    RightNow-based IT help desk successfully supports major software roll-out and saves the cost of two FTEs.

    case study

  • University of South Florida - Academic Computing

    RightNow enables USF team to successfully handle eightfold increase in volume without additional staff.

    case study

  • University of South Florida - Information Technology

    RightNow leveraged to effectively and efficiently service students, staff, and new state agency clientele.

    case study

  • Victoria International

    RightNow helps Victoria University with worldwide recruiting.

    case study

  • Wiley Publishing

    Highly efficient RightNow-powered contact center environment used to expand market footprint and optimize profitability.

    case study

  • William Hill Internet

    RightNow, a safe bet the for the UK’s fastest growing internet betting site.

    case study

  • Zingy

    RightNow helps keep demanding mobile users happy.

    case study
  • RightNow CX

    RightNow CX, the customer experience suite
    Deliver superior customer experiences across the three engagement points that really matter – the web, social networks and contact center. All delivered on demand. Find Out How

    • RightNow Web Experience

      Provide a branded online customer experience that gives your customers reliable and consistent 24/7 access to self-service, or seamlessly transition to agent-assisted channels.

      Find Out How

    • RightNow Social Experience

      Jump into social web conversations to strengthen brand loyalty, get closer to your customers, and capture innovative ideas.

      Find Out How

    • RightNow Contact Center Experience

      Deliver exceptional phone and multi-channel experiences to your customers while increasing agent productivity and lowering contact center costs.

      Find Out How

    • RightNow Engage

      Take immediate, relevant, and proactive action based on your customers’ web, social, and contact center experiences to build loyalty and drive revenue.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How
  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow CX solutions in action to learn about our clients’ success stories.

      Find Out How

    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

      Find Out How
  • CX Cloud Platform

    CX Cloud Platform
    Infuses knowledge across the entire suite and provides integration and mission critical services that support superior customer experiences. Find Out How

    • Knowledge Foundation

      Deliver your customers and agents the right information at the right time and ensure an exceptional experience during every interaction.

      Find Out How

    • Enterprise Integration

      RightNow Connect provides an open platform for fast and cost-effective integration across the agent desktop, business applications, data and telephony systems.

      Find Out How

    • Mission-Critical SaaS

      Our cloud-based platform provides the scalability, performance, and reliability that mission critical contact centers demand.

      Find Out How

    • Current Release

      RightNow releases its CX software solution four times a year. Learn more about the latest release.

      Find Out How
  • Services

    Services
    RightNow has one of the highest client retention rates, thanks in large part to our great employees and time-tested processes. Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand CX software solutions that help our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How