Use the sort feature to find out more about our clients and the CRM software solutions they use.
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Activision
Delivering an enhanced customer experience with a RightNow-based service environment.
Industry: Application:RightNow Web Experience,Industry:Other,
Application:
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Air New Zealand
RightNow helps customers find answers fast.
Industry: Application:RightNow Web Experience,Industry:Travel & Leisure ,
Application:
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American Express Incentive Services
RightNow helps improve sales process and exceeds expectations of customer base.
Industry: Application:RightNow Contact Center Experience,Industry:Financial Services,
Application:
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Applied Biosystems
RightNow used to “right-channel” customer support.
Industry: Application:RightNow Web Experience,Industry:Other,
Application:
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Army Training Help Desk
ATHD uses RightNow to help soldiers pusue advancement on their own initiative and time.
Industry: Application:RightNow Contact Center Experience,Content Type:Case Study,Industry:Government,
Application:
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Audible.com
RightNow helps maximize growth, profitability, and customer loyalty.
Industry: Application:RightNow Feedback,Application:RightNow Web Experience,Industry:Retail / Consumer Packaged Goods,
Application:
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Beachbody
RightNow helps the customer experience get into shape.
Industry: Application:RightNow Web Experience,Industry:Retail / Consumer Packaged Goods,
Application:
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Becker Professional Review
Becker Professional Review delivers exceptional experiences and improved business performance with RightNow.
Industry: Application:RightNow Contact Center Experience,Application:RightNow Web Experience,Industry:Higher Education,
Application: RightNow CRM
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BECO Holding Company
RightNow being used to convert leads, boost installed base sales, ease workloads, and launch new business.
Industry: Application:RightNow Social Experience,Industry:Retail / Consumer Packaged Goods,
Application:
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Ben and Jerrys Ice Cream
Celebrating years of customer service excellence with RightNow.
Industry: Application:RightNow Web Experience,Industry:Retail / Consumer Packaged Goods,
Application:
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Black & Decker Corporation
RightNow powers customer-centricity and operational efficiency at Black & Decker.
Industry: Application:RightNow Voice,Application:RightNow Web Experience,Industry:Retail / Consumer Packaged Goods,
Application: RightNow CRM
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Blue Cross Blue Shield of Montana
RightNow helps deliver great service, reduce costs, and grow new business.
Industry: Application:RightNow Web Experience,Industry:Financial Services,
Application:
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Briggs Corporation
RightNow® helps cost-efficiently and effectively market to, sell to, and service demanding healthcare customers
Industry: Application:RightNow Contact Center Experience,Application:RightNow CRM,Application:RightNow Social Experience,Application:RightNow Web Experience,Industry:Other,
Application:
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British Airways
RightNow best practices enable BA to maximize ROI.
Industry: Application:RightNow Web Experience,Industry:Travel & Leisure ,
Application: RightNow Service
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Cabela's
Cabela’s supports their wildly popular, service-centric brand with RightNow.
Industry: Application:RightNow Chat,Application:RightNow Web Experience,Industry:Retail / Consumer Packaged Goods,
Application: RightNow CRM
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CARFAX
RightNow helps deliver great online service, automates diverse workflows, and supports business growth.
Industry: Application:RightNow Web Experience,Industry:Other,
Application:
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Centers for Medicare and Medicaid
With RightNow, The Centers for Medicare and Medicaid Services cost-efficiently deliver critical information to 80 million.
Industry: Application:RightNow Web Experience,Industry:Government,
Application: RightNow Service
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Comet
RightNow relied on to help support goal to be ‘Britain’s Most Trusted Electrical Specialist.’
Industry: Application:RightNow Web Experience,Industry:Retail / Consumer Packaged Goods,
Application:
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Continental Tire-NA
RightNow helps improve customer experience and delivers a 484 percent annual ROI.
Industry: Application:RightNow Web Experience,Industry:Retail / Consumer Packaged Goods,
Application:
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Corel
Thanks to RightNow, Corel is benefitting from a 97 percent knowledge base efficiency rate.
Industry: Application:RightNow Web Experience,Industry:Software,
Application:
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Datamail
RightNow used to forecast sales with increased speed, ease, and accuracy.
Industry: Application:RightNow Contact Center Experience,Industry:Software,
Application:
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DeVry University
DeVry taps into RightNow’s on demand CRM solutions to quickly improve online student care.
Industry: Application:RightNow Web Experience,Industry:Higher Education,
Application: RightNow Service
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DivXNetworks
RightNow helps support a successful global branding strategy and rapid worldwide growth.
Industry: Application:RightNow Web Experience,Industry:Software,
Application:
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Drugstore.com
drugstore.com uses RightNow across multiple-channels to provide superior customer support and increase revenue.
Industry: Application:RightNow Chat,Application:RightNow Voice,Application:RightNow Web Experience,Industry:Retail / Consumer Packaged Goods,
Application:
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Dymo Corporation
RightNow deployed to support industry-leading brand with industry-leading solutions.
Industry: Application:RightNow Web Experience,Industry:Retail / Consumer Packaged Goods,
Application:
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eHarmony
eHarmony keeps 15 million customers happy with the help of RightNow.
Industry: Application:RightNow Web Experience,Industry:Retail / Consumer Packaged Goods,
Application: RightNow CRM
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Electronic Arts
With RightNow, EA’s customer service organization has been able to cost-efficiently support the company’s continued growth and global market dominance.
Industry: Application:RightNow CRM,Industry:Other,
Application:
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Eurostar
RightNow reduces email to contact center by 25 percent, increasing transactional emails, improves both employee motivation and the customer experience.
Industry: Application:RightNow Web Experience,Industry:Travel & Leisure ,
Application:
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Fandango Inc
RightNow saves internet movie site leader $500,000 by slashing call volume even as business grows tenfold.
Industry: Application:RightNow Web Experience,Industry:Other,
Application:
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Faro Technologies
Unique application of RightNow’s on demand technology ensures quality of products, business processes, and customer experience.
Industry: Application:RightNow Web Experience,Industry:Software,
Application:
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Fellowes Manufacturing
RightNow helps satisfy customers’ internet-based service demands.
Industry: Application:RightNow Web Experience,Industry:Consumer Electronics / Hardware,
Application:
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Friend Communications
RightNow helps add more than $1 million to the bottom line.
Industry: Application:RightNow Contact Center Experience,Application:RightNow CRM,Application:RightNow Social Experience,Application:RightNow Web Experience,Industry:Other,
Application:
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GameFly Inc
RightNow helps deliver a superior experience to a rapidly growing market.
Industry: Application:RightNow Web Experience,Industry:Other,
Application:
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Graco
RightNow helps boost sales staff productivity.
Industry: Application:RightNow Contact Center Experience,Industry:Other,
Application:
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Higher One
RightNow leveraged during rapid growth to delivering great service while keepings costs low.
Industry: Application:RightNow Web Experience,Industry:Financial Services,
Application:
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Imperial College London
RightNow helps improve admissions at Imperial College London and delivers a quick return on investment.
Industry: Application:Pilot,Industry:Higher Education,
Application:
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Intermec Technologies
RightNow-powered global support system yields significant competitive advantages.
Industry: Application:RightNow Web Experience,Industry:Consumer Electronics / Hardware,
Application:
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International Rectifier
RightNow transforms “conversations” with IR customers around the world.
Industry: Application:RightNow Social Experience,Application:RightNow Web Experience,Industry:Other,
Application:
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Invitrogen Corporation
RightNow tapped to enhance relationship with scientific community.
Industry: Application:RightNow Feedback,Application:RightNow Web Experience,Industry:Other,
Application:
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Iomega
Iomega leverages RightNow to deliver a superlative customer experience worldwide while helping reduce costs.
Industry: Application:RightNow Chat,Application:RightNow Web Experience,Industry:Consumer Electronics / Hardware,
Application:
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iRobot Corporation
iRobot successfully pioneers a new market using RightNow.
Industry: Application:RightNow Feedback,Application:RightNow Social Experience,Application:RightNow Web Experience,Industry:Consumer Electronics / Hardware,
Application: RightNow CRM
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Kensington Technology Group
RightNow’s professional services team integrates RightNow with mainframe for efficient processing of replacement orders.
Industry: Application:RightNow Web Experience,Industry:Consumer Electronics / Hardware,
Application:
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Kodak Imaging Network, Inc.
RightNow helps Kodak control costs, manage demand spikes, and optimize the customer experience.
Industry: Application:RightNow Voice,Application:RightNow Web Experience,Industry:Retail / Consumer Packaged Goods,
Application: RightNow CRM
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KPN Mobile
With RightNow, incoming emails have been reduced by 70 percent, and automatic feedback processing is aligning FAQs to the information needs of customer.
Industry: Application:RightNow Web Experience,Industry:Telecommunications,
Application:
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Lufthansa Cargo AG
RightNow helps optimize business processes.
Industry: Application:RightNow Web Experience,Industry:Travel & Leisure ,
Application:
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MarketTools
RightNow helps drive new revenue, increase customer satisfaction.
Industry: Application:RightNow Feedback,Application:RightNow Web Experience,Industry:Software,
Application:
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Media 8
Top online agency uses RightNow to help corporate clients reach US Hispanic and Latin American buyers.
Industry: Application:RightNow Web Experience,Industry:Other,
Application:
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Metropolitan Transportation Authority
New York MTA drops email response times by 80-95 percent with the help of RightNow.
Industry: Application:RightNow Feedback,Application:RightNow Web Experience,Industry:Government,
Application:
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MnSCU
A diverse RightNow implementation improves experiences across institutions within a tight budget constraint for Minnesota State Colleges and Universities.
Industry: Application:RightNow Web Experience,Industry:Higher Education,
Application: RightNow Service
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MnSCU-MN Online
RightNow helps optimize the student experience from inquiry to completion.
Industry: Application:Pilot,Application:RightNow Contact Center Experience,Application:RightNow CRM,Application:RightNow Social Experience,Application:RightNow Web Experience,Industry:Higher Education,
Application: RightNow CRM
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Navy Federal Credit Union
World’s largest credit union uses RightNow to support military families.
Industry: Application:RightNow Web Experience,Industry:Financial Services,
Application:
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NCsoft
Global success achieved by delivering a great customer experience and saving an estimated $1 million annually with RightNow.
Industry: Application:RightNow Web Experience,Industry:Other,
Application:
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Netscout Systems
Call center success achieved RightNow.
Industry: Application:RightNow Feedback,Application:RightNow Web Experience,Industry:Other,
Application:
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Nikon
RightNow helps Nikon support growth and improve customer satisfaction while cutting costs.
Industry: Application:RightNow Contact Center Experience,Application:RightNow CRM,Application:RightNow Feedback,Application:RightNow Social Experience,Application:RightNow Web Experience,Industry:Consumer Electronics / Hardware,
Application: RightNow CRM
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Nine West
Supporting brand differentiation and business strategy with RightNow-powered customer experience.
Industry: Application:RightNow Voice,Application:RightNow Web Experience,Industry:Retail / Consumer Packaged Goods,
Application:
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OpenTable
RightNow helps achieve profitable growth and market dominance.
Industry: Application:RightNow Web Experience,Industry:Software,
Application:
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Overstock.com
Overstock.com competes on customer service with RightNow.
Industry: Application:RightNow Web Experience,Industry:Retail / Consumer Packaged Goods,
Application: RightNow Service
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Packeteer
RightNow's on demand CRM solutions helps sustain rapid global business growth.
Industry: Application:RightNow Web Experience,Industry:Software,
Application:
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Pinnacle
Cost-efficiently delivering competitively differentiated worldwide customer service via phone, email, and the web with RightNow.
Industry: Application:RightNow Web Experience,Industry:Software,
Application:
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Pioneer
RightNow helps drastically reduce email volumes while increasing contact center efficiencies.
Industry: Application:RightNow Web Experience,Industry:Consumer Electronics / Hardware,
Application:
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Proxim Inc
RightNow helps wireless leader maintain competitive edge with differentiated customer experience, superior customer insight, and increased productivity.
Industry: Application:RightNow Web Experience,Industry:Telecommunications,
Application:
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Punch! Software
RightNow used to gain control of outsourced contact center and boost installed-base revenues.
Industry: Application:RightNow Web Experience,Industry:Software,
Application:
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PurchasingNet Inc
RightNow helps unify and optimize end-to-end customer-facing business processes.
Industry: Application:RightNow Contact Center Experience,Application:RightNow CRM,Application:RightNow Social Experience,Application:RightNow Web Experience,Industry:Software,
Application:
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Raymarine
Driving customer loyalty with RightNow-powered customer experience initiative.
Industry: Application:RightNow Feedback,Application:RightNow Social Experience,Application:RightNow Web Experience,Industry:Consumer Electronics / Hardware,
Application:
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Reader's Digest
RightNow’s help optimizes quality and cost-efficiency of managing customer interactions.
Industry: Application:RightNow Web Experience,Industry:Other,
Application:
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RealNetworks
With RightNow, RealNetworks recognizes the opportunities and flexibility available to continue raising the bar in global customer support to millions of users.
Industry: Application:RightNow Feedback,Application:RightNow Web Experience,Industry:Software,
Application:
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RealtyTrac
RightNow leveraged to support and promote rapid business growth.
Industry: Application:RightNow Chat,Application:RightNow Web Experience,Industry:Other,
Application:
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Remington Arms
RightNow helps improves the customer experience, boosts revenue, and saves over $1.6 million.
Industry: Application:RightNow Web Experience,Industry:Retail / Consumer Packaged Goods,
Application:
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ResortCom International
ResortCom leverages RightNow to grow business, maximize profitability, and provide exceptional service to its clients’ customers.
Industry: Application:RightNow Social Experience,Application:RightNow Web Experience,Industry:Travel & Leisure ,
Application: RightNow CRM
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Shaklee Corporation
By partnering with RightNow, Shaklee has successfully met its challenges of maintaining brand dominance and sustaining its company relations, and is poised for continued market leadership.
Industry: Application:RightNow CRM,Industry:Retail / Consumer Packaged Goods,
Application:
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Sony Online Entertainment, Inc.
RightNow helps Sonly Online Entertainment achieve and maintain leadership in rapidly evolving MMO gaming market.
Industry: Application:RightNow Chat,Application:RightNow Web Experience,Industry:Other,
Application: RightNow CRM
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Sovereign Bank
Improving the customer experience, expanding sales pipeline visibility, and increasing sales with RightNow.
Industry: Application:Pilot,Application:RightNow Contact Center Experience,Industry:Financial Services,
Application:
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Specialized Bicycles
RightNow implementation still paying dividends years later.
Industry: Application:RightNow Web Experience,Industry:Retail / Consumer Packaged Goods,
Application:
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State of Colorado Department of Revenue
RightNow helps with tax season survival.
Industry: Application:RightNow Web Experience,Industry:Government,
Application: RightNow Service
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State of Illinois Department of Revenue
Taxpayers get answers quick with RightNow-powered multi-channel contact center.
Industry: Application:RightNow Web Experience,Industry:Government,
Application: RightNow Service
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State of New York Department of Motor Vehicles
A multi-channel RightNow deployment improves service and cuts costs at the DMV.
Industry: Application:RightNow Web Experience,Industry:Government,
Application: RightNow Service
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State of Ohio EPA
RightNow helps cost effectively deliver information about regulations and resources.
Industry: Application:RightNow Web Experience,Industry:Government,
Application:
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State of Pennsylvania Department of Revenue
RightNow helps improve service and reduce costs.
Industry: Application:RightNow Web Experience,Industry:Government,
Application:
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Targus
RightNow helps strengthen brand leadership and control costs.
Industry: Application:RightNow Web Experience,Industry:Retail / Consumer Packaged Goods,
Application:
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TD Banknorth
Bolstering competitively differentiated customer service, supporting business growth, and reducing costs with RightNow.
Industry: Application:RightNow Web Experience,Industry:Financial Services,
Application:
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The Generations Network, Inc.
RightNow helps The Generations Network to cost-efficiently deliver a superlative multi-channel customer experience worldwide.
Industry: Application:RightNow Chat,Application:RightNow Web Experience,Industry:Software,
Application: RightNow CRM
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Thule Car Rack Systems
Market leader racks up big savings, superior customer experience with RightNow.
Industry: Application:RightNow Web Experience,Industry:Retail / Consumer Packaged Goods,
Application:
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TomTom
Working with RightNow, TomTom is running a highly efficient contact center that provides world-class support to customers across all communication channels.
Industry: Application:RightNow CRM,Industry:Consumer Electronics / Hardware,
Application:
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Travelocity
RightNow plays a key role in supporting Travelocity’s differentiated customer experience through delivering accurate, up-to-date information wherever it’s needed.
Industry: Application:RightNow Feedback,Application:RightNow Web Experience,Industry:Travel & Leisure ,
Application:
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Ubisoft
RightNow’s help out-grow the competition and keep costs low.
Industry: Application:RightNow Web Experience,Industry:Other,
Application:
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University of Houston
RightNow-based “Ask Shasta” system reaps 1,117 percent ROI.
Industry: Application:RightNow Web Experience,Industry:Higher Education,
Application:
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University of New Mexico
RightNow-based IT help desk successfully supports major software roll-out and saves the cost of two FTEs.
Industry: Application:RightNow Chat,Application:RightNow Web Experience,Industry:Higher Education,
Application:
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University of South Florida - Academic Computing
RightNow enables USF team to successfully handle eightfold increase in volume without additional staff.
Industry: Application:RightNow Chat,Application:RightNow Web Experience,Industry:Higher Education,
Application:
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University of South Florida - Information Technology
RightNow leveraged to effectively and efficiently service students, staff, and new state agency clientele.
Industry: Application:RightNow Feedback,Application:RightNow Web Experience,Industry:Higher Education,
Application:
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Victoria International
RightNow helps Victoria University with worldwide recruiting.
Industry: Application:RightNow Social Experience,Application:RightNow Web Experience,Industry:Higher Education,
Application: RightNow CRM
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Wiley Publishing
Highly efficient RightNow-powered contact center environment used to expand market footprint and optimize profitability.
Industry: Industry:Other,
Application:
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William Hill Internet
RightNow, a safe bet the for the UK’s fastest growing internet betting site.
Industry: Application:RightNow Chat,Application:RightNow Web Experience,Industry:Other,
Application:
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Zingy
RightNow helps keep demanding mobile users happy.
Industry: Application:RightNow Web Experience,Industry:Telecommunications,
Application: