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Clients & Awards

Client Showcase

Browse our client showcase for stories about how RightNow® teams up with clients to help them provide consistent customer experiences that satisfy.

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Our Featured Clients

Three RightNow clients shook up Gartner’s 2007 CRM Excellence Awards. These annual awards recognize companies that demonstrate excellence in customer relationship management initiatives—and half of the global finalists, including the winner, were RightNow clients. Find out how they do it.

More Clients

Use the sort feature to find out more about our clients and the CRM software solutions they use.

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  • Activision

    Delivering an enhanced customer experience with a RightNow-based service environment.

    case study

  • Air New Zealand

    RightNow helps customers find answers fast.

    case study

  • American Express Incentive Services

    RightNow helps improve sales process and exceeds expectations of customer base.

    case study

  • Applied Biosystems

    RightNow used to “right-channel” customer support.

    case study

  • Audible.com

    RightNow helps maximize growth, profitability, and customer loyalty.

    case study

  • Beachbody

    RightNow helps the customer experience get into shape.

    case study

  • Becker Professional Review

    Becker Professional Review delivers exceptional experiences and improved business performance with RightNow.

    case study | video highlights | video

  • BECO Holding Company

    RightNow being used to convert leads, boost installed base sales, ease workloads, and launch new business.

    case study

  • Ben and Jerrys Ice Cream

    Celebrating years of customer service excellence with RightNow.

    case study

  • Black & Decker Corporation

    RightNow powers customer-centricity and operational efficiency at Black & Decker.

    case study | case study summary | video highlights | video

  • Blue Cross Blue Shield of Montana

    RightNow helps deliver great service, reduce costs, and grow new business.

    case study

  • British Airways

    RightNow best practices enable BA to maximize ROI.

    case study | case study summary

  • Cabela's

    Cabela’s supports their wildly popular, service-centric brand with RightNow.

    case study | case study summary

  • CARFAX

    RightNow helps deliver great online service, automates diverse workflows, and supports business growth.

    case study

  • Centers for Medicare and Medicaid

    With RightNow, The Centers for Medicare and Medicaid Services cost-efficiently deliver critical information to 80 million.

    case study

  • Comet

    RightNow relied on to help support goal to be ‘Britain’s Most Trusted Electrical Specialist.’

    case study

  • Continental Tire-NA

    RightNow helps improve customer experience and delivers a 484 percent annual ROI.

    case study

  • Corel

    Thanks to RightNow, Corel is benefitting from a 97 percent knowledge base efficiency rate.

    case study

  • Datamail

    RightNow used to forecast sales with increased speed, ease, and accuracy.

    case study

  • DeVry University

    DeVry taps into RightNow’s on demand CRM solutions to quickly improve online student care.

    case study

  • DivXNetworks

    RightNow helps support a successful global branding strategy and rapid worldwide growth.

    case study

  • Dymo Corporation

    RightNow deployed to support industry-leading brand with industry-leading solutions.

    case study

  • Edmunds.com

    RightNow leveraged to provide critical edge in launch of its first paid online services.

    case study

  • eHarmony

    eHarmony keeps 15 million customers happy with the help of RightNow.

    case study | case study summary | video highlights | video

  • Electronic Arts

    With RightNow, EA’s customer service organization has been able to cost-efficiently support the company’s continued growth and global market dominance.

    case study | case study summary | video | video highlights

  • Eurostar

    RightNow reduces email to contact center by 25 percent, increasing transactional emails, improves both employee motivation and the customer experience.

    case study

  • Fandango Inc

    RightNow saves internet movie site leader $500,000 by slashing call volume even as business grows tenfold.

    case study

  • Faro Technologies

    Unique application of RightNow’s on demand technology ensures quality of products, business processes, and customer experience.

    case study

  • Fellowes Manufacturing

    RightNow helps satisfy customers’ internet-based service demands.

    case study

  • GameFly Inc

    RightNow helps deliver a superior experience to a rapidly growing market.

    case study

  • Graco

    RightNow helps boost sales staff productivity.

    case study

  • Higher One

    RightNow leveraged during rapid growth to delivering great service while keepings costs low.

    case study

  • Imperial College London

    RightNow helps improve admissions at Imperial College London and delivers a quick return on investment.

    case study

  • Intermec Technologies

    RightNow-powered global support system yields significant competitive advantages.

    case study

  • International Rectifier

    RightNow transforms “conversations” with IR customers around the world.

  • Invitrogen Corporation

    RightNow tapped to enhance relationship with scientific community.

    case study

  • Iomega

    Iomega leverages RightNow to deliver a superlative customer experience worldwide while helping reduce costs.

    case study

  • iRobot Corporation

    iRobot successfully pioneers a new market using RightNow.

    case study | case study summary

  • Kensington Technology Group

    RightNow’s professional services team integrates RightNow with mainframe for efficient processing of replacement orders.

    case study

  • Kodak Imaging Network, Inc.

    RightNow helps Kodak control costs, manage demand spikes, and optimize the customer experience.

    case study | case study summary

  • KPN Mobile

    With RightNow, incoming emails have been reduced by 70 percent, and automatic feedback processing is aligning FAQs to the information needs of customer.

    case study

  • Lufthansa Cargo AG

    RightNow helps optimize business processes.

    case study

  • MarketTools

    RightNow helps drive new revenue, increase customer satisfaction.

    case study

  • Media 8

    Top online agency uses RightNow to help corporate clients reach US Hispanic and Latin American buyers.

    case study

  • Metropolitan Transportation Authority

    New York MTA drops email response times by 80-95 percent with the help of RightNow.

    case study

  • Mission Federal Credit Union

    Mission Federal increases member acquisition and retention with RightNow.

    case study | case study summary

  • MnSCU

    A diverse RightNow implementation improves experiences across institutions within a tight budget constraint for Minnesota State Colleges and Universities.

    case study | video highlights | video

  • MnSCU-MN Online

    RightNow helps optimize the student experience from inquiry to completion.

    case study | case study summary

  • Navy Federal Credit Union

    World’s largest credit union uses RightNow to support military families.

    case study

  • NCsoft

    Global success achieved by delivering a great customer experience and saving an estimated $1 million annually with RightNow.

    case study

  • Netscout Systems

    Call center success achieved RightNow.

    case study

  • Nikon

    RightNow helps Nikon support growth and improve customer satisfaction while cutting costs.

    case study | case study summary

  • Nine West

    Supporting brand differentiation and business strategy with RightNow-powered customer experience.

    case study

  • OpenTable

    RightNow helps achieve profitable growth and market dominance.

    case study

  • Overstock.com

    Overstock.com competes on customer service with RightNow.

    case study

  • Packeteer

    RightNow®'s on demand solutions helps sustain rapid global business growth

    case study

  • Pinnacle

    Cost-efficiently delivering competitively differentiated worldwide customer service via phone, email, and the web with RightNow.

    case study

  • Pioneer

    RightNow helps drastically reduce email volumes while increasing contact center efficiencies.

    case study

  • Proxim Inc

    RightNow® helps wireless leader maintain competitive edge with differentiated customer experience, superior customer insight, and increased productivity

    case study

  • Punch! Software

    RightNow used to gain control of outsourced contact center and boost installed-base revenues

  • PurchasingNet Inc

    RightNow® helps unify and optimize end-to-end customer-facing business processes

  • Raymarine

    Driving customer loyalty with RightNow-powered customer experience initiative.

  • Reader's Digest

    RightNow’s help optimizes quality and cost-efficiency of managing customer interactions.

  • RealtyTrac

    RightNow® leveraged to support and promote rapid business growth

  • Remington Arms

    RightNow® helps improves the customer experience, boosts revenue, and saves over $1.6 million

  • ResortCom International

    ResortCom leverages RightNow to grow business, maximize profitability, and provide exceptional service to its clients’ customers.

    case study | case study summary | video

  • Right Start

    Delivering the right message to the right customers at the right time with RightNow’s point-and-click marketing.

    case study | case study summary

  • Shaklee Corporation

    By partnering with RightNow, Shaklee has successfully met its challenges of maintaining brand dominance and sustaining its company relations, and is poised for continued market leadership.

    case study | case study summary | video | video highlights

  • Sony Online Entertainment, Inc.

    RightNow helps Sonly Online Entertainment achieve and maintain leadership in rapidly evolving MMO gaming market.

    case study | case study summary

  • Sovereign Bank

    Improving the customer experience, expanding sales pipeline visibility, and increasing sales with RightNow.

  • Specialized Bicycles

    RightNow® implementation still paying dividends years later

  • State of Colorado Department of Revenue

    RightNow helps with tax season survival.

    case study | case study summary

  • State of Illinois Department of Revenue

    Taxpayers get answers quick with RightNow-powered multi-channel contact center.

    case study

  • State of New York Department of Motor Vehicles

    A multi-channel RightNow deployment improves service and cuts costs at the DMV.

    case study | case study summary

  • State of Ohio EPA

    RightNow helps cost effectively deliver information about regulations and resources.

  • State of Pennsylvania Department of Revenue

    RightNow helps improve service and reduce costs.

  • Targus

    RightNow® helps strengthen brand leadership and control costs

  • TD Banknorth

    Bolstering competitively differentiated customer service, supporting business growth, and reducing costs with RightNow.

  • The Generations Network, Inc.

    RightNow helps The Generations Network to cost-efficiently deliver a superlative multi-channel customer experience worldwide.

    case study | case study summary

  • Thule Car Rack Systems

    Market leader racks up big savings, superior customer experience with RightNow®

  • TomTom

    Working with RightNow, TomTom is running a highly efficient contact center that provides world-class support to customers across all communication channels.

    case study | case study summary

  • Travelocity

    RightNow plays a key role in supporting Travelocity’s differentiated customer experience through delivering accurate, up-to-date information wherever it’s needed.

    case study

  • Ubisoft

    RightNow’s help out-grow the competition and keep costs low.

  • University of Houston

    RightNow-based “Ask Shasta” system reaps 1,117 percent ROI.

    case study

  • University of New Mexico

    RightNow-based IT help desk successfully supports major software roll-out and saves the cost of two FTEs.

  • University of South Florida - Academic Computing

    RightNow enables USF team to successfully handle eightfold increase in volume without additional staff.

  • University of South Florida - Information Technology

    RightNow leveraged to effectively and efficiently service students, staff, and new state agency clientele.

  • US Air Force Active Recruiting

    Air Force Recruiting Service uses RightNow for chat, email, and the web to make the most of their interactions with potential recruits.

    case study | case study summary

  • US EPA Office of Environmental Information

    The Environmental Protection Agency cost-effectively fulfills its mission with RightNow’s help.

    case study | case study summary | video

  • Victoria International

    RightNow helps Victoria University with worldwide recruiting.

    case study

  • Wiley Publishing

    Highly efficient RightNow-powered contact center environment used to expand market footprint and optimize profitability.

  • William Hill Internet

    RightNow, a safe bet the for the UK’s fastest growing internet betting site.

  • Zingy

    RightNow helps keep demanding mobile users happy.

    case study
  • RightNow CRM Suite

    The RightNow CRM Suite can be tailored specifically to your needs.
    Our suite of on demand CRM software is made up of the three applications below.  Several industry solutions are also available. Find Out How

    • RightNow Service™

      RightNow Service is built around a self-learning knowledge base. It improves customer service through a multi-channel agent desktop that includes phone, chat, feedback, web self-service, and email management.

      Find Out How

    • RightNow Marketing™

      Our marketing automation application allows you to proactively communicate with your customers and fully tap the power of the web and email to enable personalized communications.

      Find Out How

    • RightNow Sales™

      RightNow Sales provides a unified view into all customer interactions, whether they are used by sales representatives or your revenue generating service agents.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How
  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow solutions in action to learn about our clients’ success stories.

      Find Out How

    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

      Find Out How
  • Technology

    Technology
    With little or no IT overhead, RightNow’s on demand CRM applications deliver quick ROI and value through faster implementations, smarter integration tools, and increased efficiencies while satisfying the most demanding business requirements. Find Out How

  • Services

    Services
    RightNow has one of the highest client retention rates in the CRM industry, thanks in large part to our great employees and time-tested processes.  Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand customer relationship management (CRM) software that helps our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How