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  • ResortCom International

ResortCom logo

ResortCom leverages RightNow to grow its business, maximize profitability, and provide exceptional service to its clients’ customers.

Business Goals

  • Provide exceptional client service to maximize business growth
  • Fully understand and quickly respond to the needs of clients’ customers
  • Effectively market additional services to optimize yield-per-customer
  • Optimize efficiency of operations

About ResortCom International

ResortCom International provides comprehensive services to the vacation ownership and resort industry, enabling property developers to maximize profitability, customer satisfaction, and overall business performance.

Visit ResortCom’s Website »
Visit ResortCom’s Support Site »
Download Full ResortCom Case Study »

 

From Our Client

Testimonials

ResortCom Video

“With RightNow, we can instantly deliver accurate, up-to-date information wherever it’s needed across our company and beyond. That makes us an extremely efficient and reliable business partner for the resort operators we serve.”

- Alex Marxer, Vice President of Financial Services, ResortCom International

A Deeper Look

How They Achieved Success

  • Speed, simplicity, and accountability brought to diverse front- and back-office business processes
  • Minimal headcount growth despite 30% annual growth
  • Millions in incremental revenue from new services
  • Ability to earn new business by demonstrating competitively superior technology capabilities to prospective clients
  • 30% decrease in email volume and 50% reduction in incident response times

RightNow CX
In Action

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Engage

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Resources

You Might Also Be Interested In...
  • Best Practices Guide Web Self-Service 1.17 MB
  • Slideshow RightNow Marketing 11 Slides
  • Data Sheet RightNow Analytics 939 KB
  • Product Demo Email Marketing Demo 2:20
  • Data Sheet RightNow Web Self-Service 1.13 MB

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