From Our Client
Testimonials
“RightNow’s contextual workspaces help us train new agents and improve agent productivity, enforcing consistent responses around the globe as well as delivering personalized user experiences across brands.”
- Claudia Lowman, General Manager of Consumer Customer Support, RealNetworks
A Deeper Look
How They Achieved Success
- Reduced agent call handle times
- Email response times dropped from 48 hours to 12 hours or less
- Agents facilitate more than 250,000 chat sessions annually; less than 1% result in a call
- 40% of customers resolve their issues online without an agent
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RightNow CX Helps RealNetworks Improve Customer Satisfaction
RealNetworks uses RightNow to deliver multi-channel support to its 2 million contacts per year.
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