|  MY ACCOUNT  |  LOGOUT  |  CONTACT   |  SUPPORT   
RightNow
  • Products
    • Web Web Experience
      • Intent Guide
      • Chat
      • Web Self-Service
      • Mobile
      • Co-Browse
      • Email Management
      • Accessibility Blog
    • Social Social Experience
      • Support Community
      • Innovation Community
      • Cloud Monitor
      • CX For Facebook
    • Contact Center Contact Center Experience
      • Voice Manager
      • Dynamic Agent Desktop
    • Engage Engage
      • Service
      • Sales
      • Marketing
      • Customer Feedback
      • Analytics
      • Enterprise Analytics
    • Cloud Platform Cloud Platform
      • App Builder
      • Knowledge Foundation
      • Natural Language Search
      • Mission-Critical Operations
    • Services Services
      • Training
      • Professional Services
      • Tune-Ups
      • Customer Care
     
  • Solutions
    • Financial Services
    • Gaming / Entertainment
    • Government
    • Consumer Electronics / Hardware
    • Higher Education
    • Non-Profit
    • Retail / Consumer Goods
    • Software / Online Services
    • Travel / Leisure
    • Telecommunications
     
  • Community
    • Customers
      • Documentation
      • RightNow Product Trainings & Tutorials
      • Best Practices
      • Discussion Forum
      • User Groups
      • Member Directory
    • Developers
      • Documentation & Sample Code
      • Discussion Forum
      • Development Blog
    • Partners
      • Partner Programs
      • Partner Directory
      • Partner Portal
    • Support
    • Idea Lab
     
  • Events
  • CX Experts
  • Company
    • About
      • Why RightNow?
      • RightNow's Mission
      • Worldwide Locations
      • Awards And Accolades
      • Ambassadors
      • Leadership
      • Customer Experience Blog
    • Commitment
      • Focus On Customer Experience Results
      • Easy To Buy
      • RightNow CX Expertise & Support
    • Community Giving
    • Careers
    • News Center
    • Investor Relations
     
Share
  • Home
  • Solutions
  • Telecommunications
  • Proxim

Proxim logo

RightNow gives Proxim greater access to customer needs and behavior.

Business Goals

  • Improve service quality across all communication channels
  • Cost efficiently link three contact centers on two continents
  • Ensure ability to evolve customer service capabilities over time

About Proxim

Proxim is a global leader in wireless networking equipment for Wi-Fi and broadband networks. 

 

Visit Proxim’s Website » 
Download Full Proxim Case Study »

 

From Our Client

Testimonials

“Today's corporate customers are more demanding than ever before. They require access to information at their convenience—24 hours a day/7days a week—and have little tolerance for delays, mistakes, or miscommunications. With RightNow, we can be sure Proxim is effectively meeting those demands.”

- Ken Melrose, Eservice Center/Networking Security Manager, Proxim

A Deeper Look

How They Achieved Success

  • Differentiated customer experience in an increasingly competitive market
  • 50% monthly cost reduction while enhancing service team productivity
  • Greater efficiencies and more timely responses to customer needs

RightNow CX
In Action

Web Experience

  • Email Management

Engage

  • Customer Feedback
  • Analytics

Resources

You Might Also Be Interested In...
  • Video Web Experience Overview 2:09
  • Data Sheet RightNow Analytics 939 KB
  • Slideshow RightNow Email Management 5 Slides
  • Data Sheet RightNow For Telecommunications 0.99 MB
  • Product Demo Feedback Demo 4:13
  • Data Sheet RightNow Feedback 322 KB
  • Slideshow RightNow Analytics 6 Slides

Next Steps

A Great Customer Experience Starts Here
  • Do You Have Questions?

    Call
    1-866-630-7669
    Email
    Send Sales an Email
    Chat
    Chat Now
    Chat Now
    Help
    Contact Support
  • Want To See How RightNow CX Works With Your Brand?

    • Inquire About a Pilot
  • Like To See An Example Of RightNow CX In Action?

    • Request a Demo
  • Solutions
    • Financial Services
    • Gaming / Entertainment
    • Government
    • Consumer Electronics / Hardware
    • Higher Education
    • Non-Profit
    • Retail / Consumer Goods
    • Software / Online Services
    • Travel / Leisure
    • Telecommunications
      • Vodafone
      • Tiscali
      • Telecom New Zealand
      • Proxim
      • Case Study: Telecom New Zealand

Related Information


Get Your CX Score »

Take a quick test and find out where your brand stacks up next to our best practices.

  • facebook
  • twitter
  • youtube
  • linkedin
  • slideshare

Copyright © , Oracle Corporation and/or its affiliates.

  • Privacy
  • Sitemap
  • Site Feedback
All rights reserved. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
Note to Partners
When creating an external page which relates to this content, please add the following tag to that page's <head></head> section in the HTML.
<link rel="canonical" href="http://www.rightnow.com/customers-proxim.php" />