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Higher Education
Portland Community College

Portland Community College addresses the needs of its students with the help of RightNow.

Business Goals

Improve student experience by building a robust, easy-to-use public knowledge base
Reduce administrative burden by listing FAQs that in the past had primarily been asked via phone, email, and in-person visits
Simplify and centralize management of FAQs for other departments

About Portland Community College

Portland Community College is the largest institution of higher learning in the state, serving more than 1.3 million college-age residents in northwest Oregon.

Visit PCC’s Web Site »
Visit PCC’s Support Site »
Download Full PCC Case Study »

From Our Client

Testimonials

“It was very important for us to deploy technology that was flexible enough to cater to the diverse needs of our student body. RightNow’s technology helped PCC address the needs of both our on-site students and our online community.”

- Heidi Edwards, Coordinator for Student System Support, Portland Community College

A Deeper Look

How They Achieved Success

Admissions department reduced email questions by 97% in just over four years
Increased visitor hits to FAQs from over 98,000 to 273,000 in six years
50% reduction in students’ questions through web self-service

RightNow CX
In Action

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