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Government
State / Local
Pennsylvania Department of Revenue

Pennsylvania Department of Revenue improves service and reduces cost with RightNow.

Business Goals

Answer taxpayers’ questions quickly and accurately across all channels
Control the meteoric rise of email volume
Fully leverage the web as a low-cost, 24/7 information resource for the public

About PA Department of Revenue

The Pennsylvania Department of Revenue’s mission is to administer the tax laws of the commonwealth in a fair and equitable manner. The department also administers the Pennsylvania State Lottery.

Visit the PA Dept. of Revenue’s Website »
Visit the PA Dept. of Revenue’s Support Site »
Download Full PA Dept. of Rev. Case Study »

From Our Client

Testimonials

“RightNow gives everyone from our operations people to our press office a single, uniform source of approved, verified tax information.”

- Thomas Van Kirk, Webmaster, Pennsylvania Department of Revenue

A Deeper Look

How They Acheived Success

Taxpayers easily find answers to their most common questions online
Annual growth in email volume slashed from 100% to 5%
Internal use of knowledge base saves money and ensures accuracy of information

RightNow CX
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