From Our Client
Testimonials
“RightNow has completely transformed the way Overstock.com interacts with customers by enabling us to understand and resolve issues with the least amount of time and effort. The result is happier, more loyal customers, significantly lower contact center costs, and a vastly more scalable business model.”
- Stormy Simon, Senior VP, Marketing and Customer Care, O.co
A Deeper Look
How They Achieved Success
- Email volume decreased 72%
- First call resolution rates improved 10% while call handle times are reduced 25%
- RMA and Teradata database integrations bolster contact center efficiency
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