From Our Client
Testimonials
“We needed a partner whose technology was easy to use, offered us the training we needed, and simplified the process of updating our FAQ. Working with RightNow has helped us reduce our call volume by 50 percent and has given our members 24/7 access to important insurance information.”
- Mary McGrath, Assistant Public Information Officer, Oklahoma State and Education Employee Group Insurance Board
A Deeper Look
How They Achieved Success
- Reduced inbound call volume by 50%
- Decreased average hold time from two minutes to six seconds
- Improved customer satisfaction by providing 24/7 self-service support
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