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RightNow helps Orbitz rise to #1 in customer satisfaction while achieving lowest customer service costs in the industry.

Business Goals

Deliver competitively superior customer service
Cost-efficiently handle millions of consumer inquiries
Ensure that call center agents have up-to-the-minute information at their fingertips

About Orbitz

Orbitz Worldwide is a leading global online travel company that uses innovative technology to enable leisure and business travelers to research, plan, and book a broad range of travel products.

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From Our Client

Testimonials

“RightNow has consistently demonstrated absolute dedication to our success.”

- Jim Kerr, Manager of Support Systems, Orbitz

A Deeper Look

How They Achieved Success

Ranked #1 in service
Lowest customer service costs in the industry
90% reduction in agent errors
833% ROI on RightNow investment

RightNow CX
In Action

Web Experience

Contact Center Experience

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Next Steps

A Great Customer Experience Starts Here

Do You Have Questions?

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