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NASA Shared Services Center

NASA Shared Services Center uses RightNow’s secure government cloud to anticipate user needs.

Business Goals

Provide employees with easier access to accurate information
Simplify the process of posting information to the FAQ database
Improve efficiency and lower costs to the agency

About NASA Shared Services Center

The NSSC is a partnership between NASA and Computer Sciences Corporation service providers. The center oversees financial management, human resources, IT, and procurement.

Visit NSSC’s Website »
Visit NSSC’s Support Site »
Download Full NSSC Case Study »

A Deeper Look

How They Achieved Success

Improved quality of web self service for employees
Provided consistent answers to employee questions

RightNow CX
In Action

Web Experience

Web Self-Service

Contact Center Experience

Engage

Customer Feedback

Resources

Next Steps

A Great Customer Experience Starts Here

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