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METC logo

RightNow helps the Department Of Defense’s Medical Education & Training Campus launch the world’s largest military healthcare institution.

Business Goals

  • Facilitate knowledge and incident management capabilities in support of students, faculty, and staff located at the medical training campus
  • Improve customer experience by providing 24/7, Tier 0 support through web self-service
  • Offer real-time chat option to students, faculty, and staff
  • Concierge and IT support provided via chat, phone, self-service, knowledge base, and email channels

About METC

With over 30 medical programs and 24,000 annual graduates, the METC is a state-of-the-art DoD healthcare education campus that trains enlisted medical personnel.

Visit METC’s Website »
Visit METC’s Support Site »
Download Full METC Case Study »

 

A Deeper Look

How They Achieved Success

  • Implemented in 30 Days
  • Using secure DoD-ready RightNow Government Cloud
  • Helps students find answers to common questions, greatly reducing incoming email and phone calls

RightNow CX
In Action

Web Experience

  • Chat

Contact Center Experience

  • Dynamic Agent Desktop

Cloud Platform

  • Knowledge Foundation

Resources

You Might Also Be Interested In...
  • Slideshow RightNow Chat 6 Slides
  • Best Practices Guide Web Experience 2.62 MB
  • Video Contact Center Experience Overview 1:57
  • Best Practices Guide Agent Desktop 686 KB
  • Data Sheet RightNow CX Cloud Platform 961 KB
  • Article Establish A Knowledge Foundation 33 KB

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