From Our Client
Testimonials
“With our growth rate continuing to climb, RightNow helps our customers receive the support they need in real time, our contact center agents be more productive and helpful, and our executive and product development teams receive detailed feedback to continue to improve our customers’ experience.”
- Michele Watson, Vice President of Global Customer Care, Match.com
A Deeper Look
How They Achieved Success
- 40% reduction in email
- 52% self-help through the “contact us” form on website
- 94% self-service rate
- 11% increase in customer satisfaction (CSAT) on voice channel
- Huge improvement in FAQ creation
Resources
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