From Our Client
Testimonials
“With the RightNow solution, all of our customer communication is organized through the RightNow platform. RightNow has made us more efficient and greatly changed the way we gather, analyze, and act on customer information.”
- Rich Brecht, Senior Contact Center Manager, J&P Cycles
A Deeper Look
How They Achieved Success
- 1,000% increase in chat traffic—chat customers are four times more likely to purchase
- Customer satisfaction scores up 25%
- $100,000 in sales through social channels in first year
- $50,000 a year saved in labor costs related to managing customer support
- 98% of customers say they’d recommend J&P to a friend or family member
Resources
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