From Our Client
Testimonials
“Working with the Professional Services team at RightNow, we architected the system to include multiple feedback loops. That meant that departments throughout the company, such as marketing, training, operations, and finance, could leverage this valuable information in a very easy way—and in real time! By breaking down silos of information and establishing feedback loops we’ve been able to get a much clearer picture of how our company functions and how we can improve the performance of our call center agents and ultimately, of course, enhance the excellence of the client experience.”
- Danamichele Brennen, Chief Technology Officer, Jackson Hewitt
A Deeper Look
How They Achieved Success
- Costs associated with 200-person call center reduced by more than 30%
- Inbound calls to agents dropped by 25%
- Email deflection rate increased by 31%
Resources
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