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Financial Services	Gaming / Entertainment	Government	Consumer Electronics / Hardware	Higher Education
Non-Profit	Retail / Consumer Goods	Software / Online Services	Travel / Leisure	Telecommunications

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ideeli gives its 4 million members the white glove shopping experience

Business Goals

Provide white glove concierge care to every member
Drive customer volume to web self-service and chat to increase efficiency and cost savings
Implement a solution that enables the company to hire the best agents regardless of location

About ideeli

ideeli is an invitation-only shopping community with daily online events to provide members with the ideal shopping experience. The company now has over 4 million members across the United States.

Visit ideeli’s Website »
Visit ideeli’s Support Site »
Download Full ideeli Case Study »

From Our Client

Testimonials

“We are constantly seeking to provide the best customer experience for our members, and we expect the platform we use to be cutting edge and afford us the opportunity to do that. That’s why we chose RightNow to be our customer relationship partner.”

- Jason Faria, Senior Manager of Customer Service, ideeli

A Deeper Look

How They Achieved Success

Personalized service from web self-service, email, mobile, chat, and co-browse
Chat is now used in one in every two interactions (previously one in four)
Surveys capture the voice of the customers to drive business decisions
SaaS solution is easily accessed by staff and manages contact center spikes

RightNow CX
In Action

Web Experience

Contact Center Experience

Dynamic Agent Desktop

Engage

Customer Feedback

Resources

Next Steps

A Great Customer Experience Starts Here

Do You Have Questions?

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