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Non-Profit
Focus on the Family

RightNow helps Focus on the Family maintain meaningful dialogue with millions of constituents.

Business Goals

Leverage resources to achieve maximum positive impact on as many lives as possible
Improve responsiveness to thousands of incoming emails
Drive constituents to lower cost channels when appropriate

About Focus on the Family

Focus on the Family is one of the world’s leading Christian ministries. The organization also manages a variety of counseling and outreach services, as well as several online ministries.

Visit Focus on the Family’s Website »
Visit Focus on the Family’s Support Site »
Download Full FF Case Study »

From Our Client

Testimonials

“RightNow conservatively saved Focus $500,000 in productivity savings in our first year just by moving transactions to less expensive channels.”

- Ed Cantu, Manager of Online Customer Service, Focus on the Family

A Deeper Look

How They Achieved Success

97% of constituents’ questions answered online
Staff productivity tripled
Email response times reduced from 90 days to 72 hours
$500,000+ in productivity savings in the first year

RightNow CX
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