From Our Client
Testimonials
“We have achieved a 98 percent self-service rate. We’re very proud of this number since it proves that our investment in RightNow is paying off for our customers.”
- David Terry, Deputy Director, Information Resource Center, Department of Education
A Deeper Look
How They Achieved Success
- 98% self-service rate, which reduces burden on staff members
- 50,000–80,000 answers viewed online per month
- eService Center provides English and Spanish answers in the knowledge base
Resources
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