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  • Centers for Medicare & Medicaid Services

Centers for Medicare & Medicaid logo

Centers for Medicare & Medicaid Services effectively conquers massive information delivery.

Business Goals

  • Fulfill OMB mandates for quality of constituent experience
  • Manage massive, complex, and continually changing agency information
  • Respond quickly to external events and internal issues

About Centers for Medicare & Medicaid Services

The Centers for Medicare & Medicaid Services supports more than 80 million eligible program beneficiaries and providers and is responsible for administering health-related programs. 

Visit CMS's Website »
Visit CMS's Support Site »
Download Full CMS Case Study »

 

From Our Client

Testimonials

“RightNow offers a powerful solution for organizations such as ours that want to fully leverage the power of the web to give people fast answers to their questions any time of the day or night. Its sophistication, ease of use, and scalability have proven to be ideal for our purposes.”

- Jennifer Johnson, CMS Manager, Centers for Medicare & Medicaid Services

A Deeper Look

How They Achieved Success

  • Today www.medicare.gov answers 99% of visitors’ questions
  • Accurate, version-controlled information available to all constituencies
  • Greater speed and accountability built into agency communications

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