From Our Client
Testimonials
“CBP has embraced the concept that complaints are to be viewed as opportunities to improve our service to travelers and to better meet their expectations.”
- Janice Mosher, Director, CBP Information Center
A Deeper Look
How They Achieved Success
- 98% self-service rate on CBP’s website using web self-service
- Use of reporting to track trends and create management and agent dashboards
- Ability to receive and respond to customer comments and recommendations
- Sharing the CBP knowledge base with USA.gov to provide additional information
Resources
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