From Our Client
Testimonials
“In addition to substantially improving our ability to communicate with our customers via email and the web, RightNow enables us to better serve both our customers and our partners by automating a wide range of workflows that are critical to our business.”
- Paul Henry, Applications Administrator, CARFAX
A Deeper Look
How They Achieved Success
- 98% of 50,000 monthly online queries answered via self-service
- Customer emails answered within 90 minutes
- 14% of contact center resources shifted to higher-value tasks
- Workflow automation leveraged across the business
Resources
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