RightNow – On Demand CX Software

RightNow CX, the customer experience suite
Deliver superior customer experiences across the three engagement points that really matter – the web, social networks and contact center. All delivered on demand. Find Out How

• RightNow Web Experience

  Provide a branded online customer experience that gives your customers reliable and consistent 24/7 access to self-service, or seamlessly transition to agent-assisted channels.

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• RightNow Social Experience

  Jump into social web conversations to strengthen brand loyalty, get closer to your customers, and capture innovative ideas.

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• RightNow Contact Center Experience

  Deliver exceptional phone and multi-channel experiences to your customers while increasing agent productivity and lowering contact center costs.

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• RightNow Engage

  Take immediate, relevant, and proactive action based on your customers’ web, social, and contact center experiences to build loyalty and drive revenue.

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• Industry Solutions

  With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

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Clients & Awards
Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

• Client Showcase

  Browse through case studies featuring RightNow CX solutions in action to learn about our clients’ success stories.

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• Client Awards

  Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

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CX Platform
Infuses knowledge across the entire suite and provides integration and mission critical services that support superior customer experiences. Find Out How

• Knowledge Management

  Deliver your customers and agents the right information at the right time and ensure an exceptional experience during every interaction.

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• Enterprise Integration

  RightNow Connect provides an open platform for fast and cost-effective integration across the agent desktop, business applications, data and telephony systems.

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• Mission-Critical SaaS

  Our cloud-based platform provides the scalability, performance, and reliability that mission critical contact centers demand.

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• Current Release

  RightNow releases its CX software solution four times a year. Learn more about the latest release.

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Services
RightNow has one of the highest client retention rates, thanks in large part to our great employees and time-tested processes. Our flexible service offerings are designed to put both of these to work for you. Find Out How

• Customer Care

  Our goal is to provide an exceptional customer experience for and to our customers. 

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• Professional Services

  Our experts are available to guide you through implementation, optimizations,  integrations, and more.

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• Client Education

  Whether you have used RightNow for years or you just started, we offer several training options to fit your needs. 

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Company
RightNow provides on demand CX software solutions that help our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How

• About Us

  RightNow delivers industry-leading customer experience management software applications.

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• Careers

  Calling the best and brightest to RightNow’s efforts around the world.

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• News Center

  Read the latest announcements and industry news.

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• Events

  Where we’ll be. Please join us! Live webcasts, RightNow events, tradeshows, and more.

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• Partners

  Bringing best-in-class companies together.

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• Investors

  Information for investors.

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