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  • Army Training Help Desk

Army Training Support Center logo

With RightNow CX, the Army Training Help Desk marches into the 21st century.

Business Goals

  • Meet TRADOC support standards for timely and consistent assistance
  • Improve subject matter expert productivity
  • Empower students to help themselves

About Army Training Help Desk

The Army Training Help Desk has more than 300 agents who provide support to students through the phone, web, and email.

 

Visit ATHD’s Website »

Download Full ATHD Case Study »

 

From Our Client

Testimonials

“Army eLearning is the best thing since sliced bread. Instead of wading through paperwork and hassles to get the classes needed, a soldier can advance using the clicks of a mouse from any terminal.”

- Student Soldier

A Deeper Look

How They Achieved Success

  • ATSC’s help desk transformed from inefficient systems to an online knowledge base
  • Satisfaction jumped to 75%
  • Response times dropped to less than one day

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