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  • Activision

Activision logo

RightNow CX transformed Activision’s fragmented workflow into a unified multi-channel workflow.

Business Goals

  • Deliver a premium customer experience across all channels
  • Effectively manage customer support costs
  • Integrate off site and in-house agents to form a single, seamless service environment

About Activision

Headquartered in Santa Monica, California, Activision is a leading worldwide developer, publisher, and distributor of interactive entertainment and leisure products. 

Visit Activision’s Website »  
Visit Activision’s Support Site » 
Download Full Activision Case Study »

 

From Our Client

Testimonials

Activision Video

“RightNow is a powerful platform for effectively serving and understanding your customers. It has also delivered tremendous ROI by helping us to more efficiently manage customer support costs.”

- Mike Hill, Customer Service Manager, Activision

A Deeper Look

How They Achieved Success

  • Fast, accurate, and consistent customer service support via phone, email, and web
  • Off site and in house staff use a common system, with no incremental IT costs
  • RightNow CX provides market insight to product managers and executives

RightNow CX
In Action

Web Experience

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Engage

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Cloud Platform

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Resources

You Might Also Be Interested In...
  • Article Exceptional Multi-Channel Customer Experiences 32 KB
  • Data Sheet RightNow Web Self-Service 1.13 MB
  • Slideshow RightNow Email Management 5 Slides
  • Best Practices Guide Knowledge Base And Search 870 KB

Next Steps

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Related Information


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