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RightNow CRM Suite

RightNow Service™ CRM Suite Service

Regardless of what is happening in the economy at any given time, you can always rely on at least one thing: customer expectations will be on the rise.  Clever companies know that providing a better customer experience will set them apart from the competition.  RightNow Service helps our clients deliver what customers want—helpful and painless interactions—with an element of “wow” thrown in.  Organizations around the world count on RightNow Service to reward their hard-won customers and improve customer retention while reducing operating costs. 

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Let Customers Know You Care

Let’s face it; customers have become accustomed to having options.  Who knows where they’ll be, or at what hour, but you know that if you want to keep them as customers, you need to be there when they need your help.  With RightNow Service, you’ll improve customer retention because your customers will have options, and will get quick, correct, and consistent answers no matter which communication channel they choose—phone, web, email, or live chat. And, with its self-learning knowledge foundation, our customer service software will set you up for a leap in agent productivity.  By gathering customer data across all communication channels, you’ll have a new source of leads for cross- and up-sell opportunities too. 

iRobot Knows A Thing Or Two

Using RightNow Service, iRobot has pioneered a new market, grown revenue and delivered superior customer experience management—all while keeping operating costs well under control.  They’ve achieved a 97 percent web self-service rate—meaning that their customers are almost always able to find answers to their questions without the need to talk to an agent.  Not only does this lower costs to iRobot, it also provides a quick, hassle-free customer experience.  Easy answers lead to optimal customer retention.  Everyone wins.

Perform At Your Peak, 24/7

RightNow Service provides self-service on the web and on the phone.  Clients using RightNow’s automated customer service solution typically see immediate reductions in costs—as well as great boosts in efficiency—as their customers start to find information themselves.  Even while customers are being assisted by automated customer service software, critical information such as insight into customer needs is still gathered. With more customers helping themselves to the information they need, your agents will have more time to help the customers that require more personal attention.

Interaction And Integration

As part of the RightNow CRM Suite™, RightNow Service integrates seamlessly, out of the box, with RightNow Marketing™ and RightNow Sales™ to round out our on demand CRM software solution. RightNow Service also integrates with modules such as feedback management, live chat, voice self-service, and analytics to create a comprehensive approach to a great customer experience.

  • RightNow CRM Suite

    The RightNow CRM Suite can be tailored specifically to your needs.
    Our suite of on demand CRM software is made up of the three applications below.  Several industry solutions are also available. Find Out How

    • RightNow Service™

      RightNow Service is built around a self-learning knowledge base. It improves customer service through a multi-channel agent desktop that includes phone, chat, feedback, web self-service, and email management.

      Find Out How

    • RightNow Marketing™

      Our marketing automation application allows you to proactively communicate with your customers and fully tap the power of the web and email to enable personalized communications.

      Find Out How

    • RightNow Sales™

      RightNow Sales provides a unified view into all customer interactions, whether they are used by sales representatives or your revenue generating service agents.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How
  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow solutions in action to learn about our clients’ success stories.

      Find Out How

    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

      Find Out How
  • Technology

    Technology
    With little or no IT overhead, RightNow’s on demand CRM applications deliver quick ROI and value through faster implementations, smarter integration tools, and increased efficiencies while satisfying the most demanding business requirements. Find Out How

  • Services

    Services
    RightNow has one of the highest client retention rates in the CRM industry, thanks in large part to our great employees and time-tested processes.  Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand customer relationship management (CRM) software that helps our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How