Customer Service Survey Software
Are you customers happy? How would you know? Customer satisfaction means more than incident management. It means more than first call resolution. And, too often, the only way some companies find out if their customers are happy is to wait and see if they come back. By then, however, it's too late. Is that your company?
Real customer service is comprised of more than problem resolution. If your customer gets a satisfactory answer to a problem, but the effort it required was not satisfactory (i.e., multiple call transfers, repeated statement of problem, etc.), you may have still lost a customer.
The only way to know if your customers are truly happy is to ask them. Customer service survey software from RightNow gives you insight into customer satisfaction by giving your customers a voice...after the customer service transaction. Explore our site to learn more about the advantage of customer service survey software from RightNow.
Customer Service Survey Software At Work
Customer service survey software is effective because unhappy customers will tell you if they are unhappy, and why. This information, combined with customer satisfaction in other facets of your customer service helps to provide a greater framework for maintaining the best customer service possible.
- Multiple Capture Modes - RightNow provides a single, intuitive environment with multiple capture modes for organizing and using a variety of different customer surveys gleaned from email, web, or IVR systems.
- Intuitive Survey Design - A customer service survey that is difficult to navigate only invites criticism from customers in the survey, if they even complete it. The intuitive survey design tools in our customer service survey software allow you to create useful surveys that capture the information you need while minimizing customer effort.
- Audience Management - If you would like to measure your customer service or marketing effort within certain target segments the population, customer service survey software from RightNow allows you get target specific and control every facet of your survey timing, execution, and completion.
- Customer Record Integration - Customer Experience Management software from RightNow allows you to fully integrate an individual's results from a customer satisfaction survey. Software advance can automatically take customer survey information and add to a customer profile, adding frontline customer service information that helps support future customer service and sales efforts on a customer-by-customer basis.
- Feedback Analysis and Action - Measuring customer satisfaction is just one step; being able to repurpose that data into format can be analyzed to better foster future customer service initiative is the next step. Customer service survey software from RightNow lets you take that next step in a variety of different ways.
Customer Service Survey Software From RightNow
We encourage you to learn more about total customer care solutions from RightNow, including the extensive benefits of our customer service survey software. Please visit our customer service survey software page. For a strategic look at the advantages of improved customer satisfaction survey software as it relates to the customer experience and customer loyalty, we invite you to read our free white papers located in our Content Library.
For more about our customer satisfaction survey software solutions, as well as other essential customer experience management options from RightNow, please contact us today.
Greg Gianforte