Customer Satisfaction Survey Software

To provide your customers with a superior customer experience, you need to know what works and what doesn't. If your customers are unhappy with something and you don't know about it, you can't improve it, and you face losing the most important part of your company: your customer. Customer service survey software from RightNow can help.

A key component of the RightNow Service & Support solution is our customer satisfaction survey software. By providing you with the tools you need to listen to your customers and act on their feedback, RightNow's customer satisfaction survey software empowers you to ensure your customers are satisfied.

Contact RightNow today to learn more about our customer satisfaction survey software.

Customer Satisfaction Survey Software for Every Communication Channel

Your customers can access your company across many channels. That's why it's important that you can capture customer feedback across every channel of communication. RightNow's customer satisfaction survey software integrates with every touch-point to ensure that your customers are satisfied - whether they're using your web self-service customer care options or your voice IVR solutions.

Surveys currently supported by RightNow's customer satisfaction survey software include:

Voice-enabled Surveys - For customers who use your voice self-service customer care solutions, or those who call and speak with a live customer service agent over the phone, voice-enabled surveys enable your customers to provide important feedback via IVR software and speech recognition technology. Not only can you conduct customer satisfaction surveys on inbound calls, you can also conduct outbound surveys using our IVR software.

Proactive Surveys - RightNow's customer satisfaction survey software allows your company to target customers and invite them to submit important feedback via email. With full customer record integration, you can also create incentive programs for customers who participate in important surveys.

Transactional Surveys - Using RightNow's customer satisfaction survey software, you can automatically capture feedback based on specified events. Whether you're measuring the satisfaction of customers who have made purchases, or those who have opened a customer service incident, transactional surveys can be configured to meet your company's specific needs.

Passive Web-based Surveys - With customer satisfaction survey software from RightNow, you can configure a specific page or set of pages of your website to accept feedback from your customers.

Learn more about how your company can benefit RightNow's customer satisfaction survey software.

Customer Service Web Survey Software from RightNow

With the increasing availability of eService options, it is imperative that companies have the ability to measure the effectiveness of their self-service customer care options. By using customer service web survey software from RightNow, you can measure customer satisfaction rates for your company's online support options and automated customer service solutions.

Benefits of RightNow's customer service web survey software include:

• Customer Record Integration - Your customers' answers to surveys from RightNow's customer satisfaction survey software are stored in their universal customer record, providing your entire organization with the insight it needs to deliver an enhanced customer experience.
• Feedback Analysis - RightNow's customer service web survey software delivers comprehensive real-time reporting and analysis of survey responses.
• Intuitive Survey Design - The intuitive survey design capabilities of RightNow's customer satisfaction survey software save your organization time and money by making it easy to design effective surveys of any size or complexity.

Optimize the customer experience with customer service web survey software from RightNow. Contact RightNow today.

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