Customer Experience Management System

RightNow Ecommerce Customer Experience Management System

In the world of ecommerce, customers are constantly inundated with promises of better products, better performance, and better service. Customers can change product or service providers with a click of the mouse. Never has the need of making sure your customers are satisfied been more important.

RightNow's ecommerce Customer Experience Management system is a comprehensive solution for businesses with an ecommerce or eService presence. Featuring support for automated customer service functionality, RightNow's ecommerce customer relationship management system is designed to turn every eService transaction into a positive customer experience.

Your Ecommerce Customer Experience Management Process Can Benefit From The Following RightNow Components:

• Live Chat Software - Your customers' online experience can be greatly enhanced by providing them with an easy point of escalation. Should your customer have a question about a specific product on your web site, or need help with a transaction, RightNow's live chat functionality integrates with our ecommerce customer relationship management system, providing them with the quality support they deserve. By enabling your agents to handle multiple live chat sessions, RightNow's ecommerce customer experience management system improves customer satisfaction and increases agent productivity.
• Web Survey Software - Each transaction performed on your web site is an opportunity to find out what your customers like and what they don't. Whether it's obtaining feedback after a purchase or after a live chat support session, you can discover valuable information about your customers' needs. RightNow's customer experience management system allows you to use that insight to improve your product and service offerings.
• Self-Learning Knowledge Base - Providing your eService customers with accurate answers to their important questions is integral in enhancing the online customer experience. RightNow's ecommerce customer experience management system uses the latest artificial intelligence technology to ensure that your customers receive relevant and current information.
• Web Self-Service Customer Care - When your customers make a purchase on your web site, providing them with the ability to track their order and shipment status can cut down on contact center expenses. Ecommerce customer experience management software from RightNow improves the customer experience by empowering your customers to find out the information they're looking for 24 hours a day, seven days a week.

Contact us and learn how your eService presence can benefit from RightNow.