Customer Experience Management Software

Contact Center Applications

RightNow's contact center module helps to resolve the friction between improving call center service and dealing with rising customer demands. Our customer call center software has been developed to include capabilities that allow businesses to promote cost efficiency and agent productivity.

Some capabilities of our customer management software for call centers include:

• Knowledge management
• Phone incident and email response management
• CTI screen pop
• Reporting and analytics tools
• Multi-language support

Contact Center Customer Experience Management Software

RightNow's suite of customer management software services is an on demand customer experience management solution that allows you to anticipate, and then meet head on, customers' needs and inquiries. It allows you to connect phone, web, forums, live chat, and email seamlessly, providing a unified front for customer experience management.

Want to know more about how our customer management software can deliver positive customer experiences across a variety of channels? Get in touch with us for more information.