February 2010 Manuals

Search RightNow February 2010 Documentation

RightNow

• RightNow CX February 2010 Online Help: Explore an indexed, online version which consolidates most of the published documentation materials in one convenient location 
• RightNow CX Smart Client Installation Guide: Describes how to install and deploy Smart Client, including how to choose a method and how to structure files and directories 
• RightNow CX February 2010 Administrator Manual: Discover the best procedures for configuring areas that are common to all RightNow products, including RightNow Service, RightNow Marketing, RightNow Feedback, and RightNow Sales 
• RightNow CX February 2010 User Manual: Explore common functionality and learn processes for working with contacts, organizations, tasks, notifications, and CTI 
• RightNow CX February 2010 Analytics Manual: Provides an overview of Analytics Explorers and demonstrates how to generate standard reports, create custom reports and dashboards, and develop a data dictionary 
• RightNow CX February 2010 Marketing User Manual: Overviews Marketing Explorers and provides procedures for working with contact lists and segments, content library elements, mailings, and campaigns
• RightNow CX February 2010 Sales Administrator and User Manual: Describes procedures for configuring and customizing RightNow Sales processes and working with opportunities, quotes, and disconnected access 
• RightNow CX February 2010 Feedback User Manual: Learn how to use Feedback Explorer for working with segments and contact lists, content library elements, questions, and surveys

RightNow Service

• RightNow CX February 2010 Service Administrator Manual: Discover procedures for chat configuration and customizing RightNow Service, including content library, guided assistance, Offer Adviser administration, and Service Level Agreements
• RightNow CX February 2010 Service User Manual: Explore processes for working on incidents to answer customer questions, cloud monitoring, chatting with customers using RightNow Chat, and working with answers in the knowledge base 
• RightNow CX February 2010 Customer Portal Online Configuration Guide: Provides an online, step-by-step guide for configuring the RightNow Customer Portal. (You can also open a printable version of this configuration guide at RightNow CX February 2010 Customer Portal Manual.)
• RightNow CX February 2010 Accessibility Interface Guide: Learn more about using the accessibility interface, a non-graphical interface that lets staff members add and edit contacts, organizations, incidents, and answers through keystroke navigation