Contact Center |

Prescription for Success

A highly dynamic on demand agent desktop combines tools, information, and processes that help call centers recuperate quickly during seasonal spikes, and agent turnover. Here are some of the available RightNow contact center technology treatments:

Knowledge Foundation

Delivering rapid, consistent answers across all customer interaction channels

Desktop Add-in Framework">

Desktop Add-ins

Centralizing disparate enterprise information directly into the agent desktop

Agent Workspaces

Tailoring the content and format of the desktop to the agent’s skill level and function

Contextual Workspaces

Proactively presenting relevant customer information on the agent desktop

CTI Integration

Proactively presenting relevant customer information on the agent desktop