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Overstock.com

Great customer care is a critical business requirement in the competitive world of online retailing. After all, it only takes one bad experience to lose a customer for life. Consistently positive experiences, on the other hand, keep buyers coming back.
With the RightNow customer care solution, Overstock.com can respond to its customers quickly, effectively, and efficiently whether those interactions take place on the phone, through email, or via the web. The cumulative impact of this unified information, interaction, and insight is that customers are far happier with Overstock.com than they have ever been.
In the process, Overstock.com skyrocketed into the NRF/AmEx Top 10, and its NetPromoter score has seen nearly a 7x improvement.

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Overstock.com Out-Services The Competition