Contact Center |

Pressure To Drive Revenue Prescription

Companies are increasingly focused on increasing the value of their customer relationships through cross-selling and up-selling through the contact center. Here are some of the available RightNow contact center technology treatments:

Agent Scripting

Guiding agents with intuitive scripts than help uncover unmet customer needs

Proactive Email

Sending event-triggered email communications with relevant, timely, personalized offers

Proactive Chat

Helping customers complete online transactions, and improving "cancel save" rates

Opportunity Management

Capturing revenue opportunities uncovered during service interaction

Offer Advisor

Presenting relevant offers based on criteria such as customer demographics