The current economic climate is presenting huge opportunities for us to rethink how we deal with customers. Whatever your situation, you can’t afford to break Temkin’s 6 laws.
The 6 laws of customer experience are not meant to constrain behaviors. They are meant to empower highly effective customer experience efforts. By understanding these fundamental truths about how people and organizations behave, companies can make smarter decisions about what they do, and how they do it.
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