Contact Center |

Customer Experience Prescription for Success

Customers react to strained customer experiences in different ways. One person may not return to purchase products. Someone else may tell their friends about their bad experience. Here are some of the available RightNow contact center technology treatments:

Knowledge Base

Delivering rapid, consistent answers across all customer interaction channels

Chat & Co-browse

Providing a 'bridge' between self-service and assisted service

Single Customer Record

Giving agents complete view of all customer interactions across channels and departments

Feedback

Capturing voice of the customer across all channels

Intelligent Call Routing

Routing customer call to appropriate agent based on customer profile & information