RightNow CRM Suite
RightNow Service™ 
Regardless of what is happening in the economy at any given time, you can always rely on at least one thing: customer expectations will be on the rise. Clever companies know that providing a better customer experience will set them apart from the competition. RightNow Service helps our clients deliver what customers want—helpful and painless interactions—with an element of “wow” thrown in. Organizations around the world count on RightNow Service to reward their hard-won customers and improve customer retention while reducing operating costs.
Let Customers Know You Care
Let’s face it; customers have become accustomed to having options. Who knows where they’ll be, or at what hour, but you know that if you want to keep them as customers, you need to be there when they need your help. With RightNow Service, you’ll improve customer retention because your customers will have options, and will get quick, correct, and consistent answers regarless of the communication channel they choose—phone, web, social networking, email, or chat. And, with its dynamic on demand agent desktop, our customer service software will set you up for a leap in agent effectiveness and productivity. By gathering customer data and interactions across all communication channels, your contact center agents will have the insight they need to provide your consumers with a great experience during every interaction and you’ll have a new source of leads for cross- and up-sell opportunities too.
iRobot Knows A Thing Or Two
Using RightNow Service, iRobot has pioneered a new market, grown revenue and delivered superior customer experience management—all while keeping operating costs well under control. They’ve achieved a 97 percent web self-service rate—meaning that their customers are almost always able to find answers to their questions without the need to talk to an agent. Not only does this lower costs to iRobot, it also provides a quick, hassle-free customer experience. Easy answers lead to optimal customer retention. Everyone wins.
Perform At Your Peak, 24/7
RightNow Service provides self-service on the web and on the phone. Clients using RightNow’s automated customer service solution typically see immediate reductions in costs—as well as great boosts in efficiency—as their customers start to find information themselves. Even while customers are being assisted by automated customer service software, critical information such as insight into customer needs is still gathered. With more customers helping themselves to the information they need, your agents will have more time to help the customers that require more personal attention.
Related Information
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Case Study: iRobot Corporation
iRobot successfully pioneers a new market using RightNow®
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Video: 8 Steps to Improve Customer Experiences Video
This video features RightNow CEO and founder Greg Gianforte presenting RightNow’s 8 Steps to Improve Customer Experiences.
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White Paper: Optimizing the Multi-Channel Agent Desktop
Learn the value of integrated agent visibility into multiple service channels.
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Flash Demo: RightNow Contact Center Flash Demo
View this contact center flash demo to learn how our on demand contact center solution provides powerful capabilities to help you engage proactively and efficiently with your customers.
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Webcast On Demand: Ten Secrets for Successful Customer Service Q4 2008
To gain and retain customers today your service must be excellent. But you also need to manage costs. What are the secrets to overcoming these challenges?
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Video: Outservicing the Competition with RightNow Service™ Video
What do Continental Tire, eHarmony, and Orbitz have in common?
Greg Gianforte