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Industry Solutions

Department of Defense and Intelligence Community

Government agencies worldwide rely on RightNow® CRM solutions to deliver real-time information, when and where it's needed, including, Army Corps of Engineers - Detroit, Department of Homeland Security Customs and Border Protection, Marine Corps Reserve Mobilization Command,  US Army Recruiting Command, and US Army Training Support-TRADOC.


You manage and support large numbers of people around the world who perform critical tasks.  Tight staffing, budget, and technology procurement constraints cannot be an excuse for less-than-excellent support of soldiers, employees, citizens, and business that need information from your agency—because your support of them is also critical.  So how do you do this?

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Department Of Defense And Intelligence Community

Government agencies worldwide rely on RightNow® CRM software solutions to deliver real-time information, when and where it's needed, including, Army Corps of Engineers - Detroit, Department of Homeland Security Customs and Border Protection, Marine Corps Reserve Mobilization Command, US Army Recruiting Command, and US Army Training Support-TRADOC.    You manage and support large numbers of people around the world who perform critical tasks. Tight staffing, budget, and technology procurement constraints cannot be an excuse for less-than-excellent support of soldiers, employees, citizens, and business that need information from your agency—because your support of them is also critical.  So how do you do this?  

Victory Starts Here

The Army Training Support Center (ATHC) is the group that supports ARMY training efforts with more than 300 subject matter experts (SMEs) or agents throughout Army Training and Doctrine Command (TRADOC) schools and centers. Using RightNow's customer relationship management solution, ATHD is able to help soldiers pursue advancement on their own initiative by providing accurate and up-to-date information.  

Improve The Customer Experience For Those You Serve

The RightNow CRM software solution puts the right information in the hands of those who need it, when they need it. You can provide exceptional experiences across your departments—from recruiting to benefits, from call centers to the IT help desk.  And you can do it while reducing costs.  Single contact interaction records in RightNow's multi-channel case management solution ensure relevant, accurate, and up-to-date information at all times—across all channels.   

With RightNow, Your Agency Can:

  • Improve satisfaction levels
  • Reduce calls and email inquiries to save on costs and use human resources efficiently
  • Achieve faster call-resolution rates and shorten hold times
  • Streamline communications with other agencies
  • Increase operational efficiencies
  • Maintain a 'single view' of all customer data
  • Deliver an exceptional customer experience
  • RightNow CRM Suite

    The RightNow CRM Suite can be tailored specifically to your needs.
    Our suite of on demand CRM software is made up of the three applications below.  Several industry solutions are also available. Find Out How

    • RightNow Service™

      RightNow Service is built around a self-learning knowledge base. It improves customer service through a multi-channel agent desktop that includes phone, chat, feedback, web self-service, and email management.

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    • RightNow Marketing™

      Our marketing automation application allows you to proactively communicate with your customers and fully tap the power of the web and email to enable personalized communications.

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    • RightNow Sales™

      RightNow Sales provides a unified view into all customer interactions, whether they are used by sales representatives or your revenue generating service agents.

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    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

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  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow solutions in action to learn about our clients’ success stories.

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    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

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  • Technology

    Technology
    With little or no IT overhead, RightNow’s on demand CRM applications deliver quick ROI and value through faster implementations, smarter integration tools, and increased efficiencies while satisfying the most demanding business requirements. Find Out How

  • Services

    Services
    RightNow has one of the highest client retention rates in the CRM industry, thanks in large part to our great employees and time-tested processes.  Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand customer relationship management (CRM) software that helps our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How