RightNow CRM Suite
RightNow Sales™ 
Today, selling isn’t just for sales reps. Most service organizations are now tasked with bringing in revenue—and with good reason. Customer service interactions are the best opportunity for up-selling and cross-selling. As regulations such as Do-Not-Call lists and CAN-SPAM tighten your prospecting flexibility, it’s no wonder the call center services organization is emerging as a powerful force for increasing revenue. Bottom line: you need a way to best manage all of your revenue-making opportunities—no matter where they come from. RightNow Sales™ can help.
Opportunity Is Knocking—Are You Going To Answer?
RightNow Sales, our sales force automation software, helps you make the most of every lead. With one common view into customer accounts, you’re just a click away from what’s going on—whether it is their most recent email, call, or chat with a service agent, where they are in the sales pipeline, or the last marketing promotion they received. Our hosted CRM technology allows your service agents to easily identify new sales opportunities and promotions with triggers that alert them to revenue opportunities. They can take care of the sale right then and there, or send the opportunity over to a sales rep. There’s no double-dipping because our sales lead management tools ensure that everyone has access to the customer’s complete history. This means increased revenue for you—and a better experience for your customer.
Our built-in, configurable tools also help with sales lead management as well as managing territories, tracking quotas, generating contracts and proposals, and forecasting with accuracy. Our sales force automation software has robust reporting tools that help analyze trends in the sales cycle, conversion rates and even sales best practices to further empower your sales and service teams.
Nikon Sets The Standard
With 90 successful years in the optical manufacturing business and over a billion dollars in annual revenue, you could say that Nikon definitely knows what they’re doing. And with a corporate philosophy centered on “meeting needs and exceeding expectations”—RightNow was the obvious choice for their CRM software needs, and especially for sales automation.
Nikon uses RightNow Sales to support both their global traditional sales organization, and their dealer/distribution channel. Today their call center services reps are more productive, easily escalating major issues, better managing customer information, and providing the exceptional experience their customers expect.
“With RightNow, we don’t have information about customers or situations floating around on scraps of paper or inside people’s heads," explains David Dentry, General Manager of Nikon Inc.’s Technical Office. “We can therefore treat all of our customers and dealers with the utmost personal attention—and avoid the painful mistakes that can occur when one hand doesn’t know what the other hand is doing.”
Interaction And Integration
With RightNow Sales you’ll have a fully optimized sales force with consistent answers and best practices. Allowing your team to take advantage of every customer interaction and make well-informed decisions throughout the sales cycle. Plus, our sales lead management tools ensure that seasonal agents and newer salespeople can replicate the actions of your top performers—right out of the gate.
RightNow Sales also supports popular sales methodologies such as CustomerCentric Selling®, Miller Heiman®, and Solution Selling® and integrates with Microsoft Outlook to help your agents and reps embrace a familiar environment.
Related Information
Scan the items below for the information you want next. You can place any of these items in your Briefcase, or click the link to read it immediately.
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Case Study: Nikon
RightNow® helps Nikon support growth and improve customer satisfaction while cutting costs.
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White Paper: Optimizing the Multi-Channel Agent Desktop
Learn the value of integrated agent visibility into multiple service channels.
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White Paper: Boomerang Effect: Market Dynamics Are Driving Customers Back to the Manufacturer
The internet and big box retailers have changed the way your products reach the market.
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Video: 8 Steps to Great Customer Experiences: the Customer’s Perspective Video
Listen to Electronic Arts, Shaklee, and various other RightNow clients talk about how RightNow's 8 Steps are helping them deliver superior customer experiences.
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White Paper: Winning on Service in an Uncertain Economy
In hard economic times, provide exceptional service for your current customers to harvest value.
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Video: 8 Steps to Improve Customer Experiences Video
This video features RightNow CEO and founder Greg Gianforte presenting RightNow’s 8 Steps to Improve Customer Experiences.
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Customer Experience Blog
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Merry Christmas and Happy Holidays
Posted 2008-12-19 Read Blog
Greg Gianforte,
CEO and Founder
RightNow
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