RightNow CRM Suite
RightNow CRM Suite™ Overview
RightNow’s cloud-based software applications help you reduce costs and provide your customers with a great customer experience whether you interact with your customers via phone, email, web, live chat, forums, social web sites or feedback surveys. It’s no surprise that in today’s digitally connected world, customers want to choose how and when they’d like to communicate with you. With RightNow’s CRM software, they can—and the customer experience will be the same regardless of the channel they choose.
RightNow’s on demand CRM software enables you to anticipate and respond to your customers’ needs and questions. And by being a step ahead of your customers, with the right information across every channel—you’re going to stand out from the crowd. You’ll retain customers and uncover more opportunities to increase revenue by doing so. Your marketing messages will be more relevant, your service more personal, and your sales reps better prepared. The benefits of a RightNow-powered SaaS CRM software solution go way beyond efficiency.
One Stop Shop For Your Contact Center
Your customers expect and use a variety of channels to communicate with you – phone, email, web, chat, forums, social networking services and may use more than one channel during the course of a single conversation with you. RightNow’s contact center solution provides your agents with a single, unified view of all customer interaction channels so your agents have the insight they need to effectively join the conversation regardless of channel or touchpoint – Service, Sales, Marketing. Superior usability, configuration and integration flexibility, increase agent productivity by ensuring agents have access to the information they need when they need it. RightNow’s contact center functionality delivers a superior customer experience across channels, helping you retain customers, while maximizing agent productivity and reducing operating costs.A Great eService Experience
Customers are increasingly expecting service to be available anytime, anywhere making eService a vital tool in today’s contact center. Our patented, self-learning knowledge foundation is at the core of the RightNow solution making sure your customers get the best answers consistently regardless of channel preference– web self-service, email and chat. Sophisticated web self-service capabilities provide customers the ability to effectively find the information they need on their own and if assisted service is required, RightNow’s cross-channel approach allows self-service customers to easily escalate to e-mail or chat without losing context. RightNow eService provides customers access to the information they need, when and where they need it, improving the customer experience and increasing loyalty, all while saving money.It’s How You Play The Game
RightNow client Electronic Arts (EA) has millions of players all over the world asking questions about everything from rules to configurations. They’re asking in languages ranging from Japanese to Czech, and they want an answer while they’re playing. Talk about a customer experience management challenge. To overcome this, EA deployed the RightNow CRM software system within their games, in ten languages, and now answers tens of thousands of questions every 24 hours! In 2007, EA won Gartner’s CRM Excellence Award for their use of RightNow.
RightNow On Demand CRM Suite Is Composed Of Three Applications:
RightNow Service™
RightNow Service offers intelligent eService capabilities and complete contact center functionality, empowering your organization to provide your customers with an exceptional experience regardless of contact channel.
Find out more about RightNow Service™.
RightNow Marketing™
RightNow Marketing allows you to proactively communicate with your customers and fully tap the power of the web and email to enable personalized communications.
Find out more about RightNow Marketing™.
RightNow Sales™
RightNow Sales provides a unified view into all customer interactions, whether they are used by sales representatives or your revenue generating service agents.
Find out more about RightNow Sales™.
Related Information
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Article: RightNow CRM Suite™ Modules
RightNow®’s full suite of CRM software solutions for service, sales, and marketing includes a variety modules to further enhance our core products.
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Article: RightNow Global Languages
RightNow offers the broadest language solution of any hosted CRM software provider supporting 33 languages and dialects.
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Article: Features
CRM is not one-size-fits-all. With over a decade of CRM experience, RightNow has developed an easy framework for pricing and product packaging that fits most clients as a starting point.
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White Paper: Customer-Centric CRM: Fully Optimizing CRM
Rethink your service processes from the outside in and turn your internal CRM projects toward your customers.
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Flash Demo: RightNow Contact Center Flash Demo
View this contact center flash demo to learn how our on demand contact center solution provides powerful capabilities to help you engage proactively and efficiently with your customers.
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Video: 8 Steps to Great Customer Experiences: the Customer’s Perspective Video
Listen to Electronic Arts, Shaklee, and various other RightNow clients talk about how RightNow's 8 Steps are helping them deliver superior customer experiences.
Greg Gianforte