RightNow CRM Suite
Analytics
Your customers are your most valuable asset and each time you interact with them you gather important information about their experience and feedback they provide. To really leverage this information you need immediate insight into the real-time state of your organization to understand how you’re performing today. You also need to understand historical trends and other sophisticated insights to ensure your customer experience is continually improving and your operations are optimized across all customer interaction channels. You need business insight from RightNow's on demand CRM applications.
Analytics
Works with these RightNow applications:
- RightNow Service
- RightNow Sales
- RightNow Marketing
What Is The Analytics Module?
The RightNow Analytics module is designed to work with our on demand CRM applications to provide visibility to customer interactions within the RightNow customer relationship management system. The analytics module provides more than 500+ standard CRM analytics reports to help you measure your most critical performance metrics and quickly respond to changing business conditions. With an easy drag-and-drop design, custom reports and dashboards can be easily built, shared and incorporated in the RightNow on demand desktop.
Enterprise Analytics
In addition to RightNow’s operational reporting capabilities, the RightNow on demand CRM applications offer a full data warehouse solution – RightNow Enterprise Analytics. RightNow Enterprise Analytics leverages an on demand data warehouse designed specifically to provide the advanced business insight often hidden beneath the surface. Sophisticated historical trending, time-slice analyses, predictive analytics, and more, deliver the deep insight required to put performance into context, and point you where you need to go. It allows you to quickly identify opportunities to optimize processes, increase customer satisfaction (CSAT), reduce costs and drive other business improvements. With RightNow Enterprise Analytics, you can determine where problems started, pinpoint root causes, and take immediate, corrective action to move your business forward effectively.Whether you are in your organization’s contact center or marketing department, RightNow’s comprehensive business intelligence software capabilities can help you take immediate actions.
Greg Gianforte