CRM Software

They spend their money; they have their expectations. And why shouldn't they? The money they spend on your product could just as easily have been spent on your competitors' products...or rent for that matter. When they give their money to you, however, they like to be reminded that it was the right choice. They are your customers and, without them,owerful CRM software are so important to the customer experience and customer retention.

At RightNow, we design CRM software with the customer experience in mind. This means that all of the products in our CRM software suite are fully interoperable and work together to deliver results across multiple communication channels and multiple customer interaction scenarios.

• Ten Secrets for Successful Customer Service
• RightNow On Demand CRM Software Solutions

The RightNow CRM Software Suite

RightNow offers a complete CRM solution. With each CRM software application, you gain powerful, results-driven capabilities that excel in the tasks they are specifically designed for, while complementing the other CRM software applications in the suite. This type of integration ensures that, as your organization grows,your CRM solution can grow with it.

• RightNow Service - Provide consistent and exceptional customer service via the web, email, telephone, or face-to-face. This multi-channel CRM solution is the step in creating a better customer experience.
• RightNow Marketing - For customer acquisition, first impressions mean everything. As part of your CRM software system, RIghtNow Marketing can help you ensure your marketing communications are creating a better customer experience before the prospect is even a customer. With opt-in/opt-out management, frequency and time controls,and anti-spam compliance,you can send your marketing message to potential customers on their terms.
• RightNow Feedback - Don't guess. Know. RightNow Feedback CRM software allows you to gauge customer responses in their own words across multiple channels. You can learn customer preferences and discern trends to hone your overall CRM solution strategy.
• RightNow Sales - People are more likely to buy from someone they feel connected with. With RightNow Sales, your sales team can have access to every bit of information a prospect has provided prior to a sales interaction. This knowledge at the point of action ensures better preparedness and dramatically increases the likelihood of creating a connection. Learn more about this in our whitepaper titled: Ensuring a Successful Sales Organization.
• RightNow Voice - RightNow IVR software is an automated CRM solution that can quickly answer customers automatically or gather customer information so that the call center representative will have a basic knowledge of the customer question or concern when fielding the call.

Better CRM software can create a better customer experience. That sentiment drives our business model. It can drive yours, too.

Learn More About CRM Software from RightNow

If you are interesting in improving the customer experience today, and watching your customer retention grow, you need to understand how intelligent CRM software can make that happen. To learn more about RightNow Technologies' CRM software, contact us today.

Additional Resources:

Call Center IVR Software
Automated Customer Service
Ecommerce Customer Relationship Management
IVR Systems