CRM Software Solutions

When every customer interaction counts, success is measured in results, not strategies. After all, you can stuff a conference room full of your best idea generators, but unless your organization has the CRM software to execute that strategy, it's like tossing pennies down the well.

RightNow Technologies designs integrated CRM software solutions that turn your ideas into results. With powerful capabilities to gather, organize, prioritize, and display imperative customer information, you can be assured that you'll have CRM software that not only exceeds your demands, but also helps you exceed your customer's expectations.

For more background on the power of CRM software solutions to create results, check out these resources:

• Customer Relationship Management Report
• On Demand CRM Software

Integrated CRM Software Solutions

Quite simply, it's about the customer experience. In fact, it's always been about the customer experience. Over the course of time, however, CRM software manufacturers have dressed up their products with so many bells and whistles to impress companies that the focus on providing a better customer experience seems to have been lost in the shuffle.

RightNow Technologies keeps the customer experience, and the results good customer experience management brings, as the focus of every CRM software solutions we offer. We make it simple to document and gather every detail from every customer interaction across every communication channel. You can follow sales leads as they become customers. You can follow new customers as they become repeat customers. In short, you can create a better customer experience.

• RightNow Service - As an industry-leading customer service solution, RightNow Service offers exclusive tools that allow your customers to use voice self-service tools for simple answers to questions. For other questions, RightNow Service CRM software lets customer service representatives quickly and consistently address inquiries via telephone, web, chat, email, or face-to-face.
• RightNow Marketing - Effective marketing and a great customer experience. At times, the balance can be delicate. The key is knowing your audience and honing your message. RightNow Marketing offers results-driven capabilities focused on deliverability, management, and anti-spam compliance.
• RightNow Feedback - Never guess about what worked and what didn't. With RightNow Feedback, your customers will be given the opportunity to offer their opinions. Collect feedback surveys and use them to shape your customer service strategies, with RightNow CRM software solutions.
• RightNow Sales - Prioritize sales leads. Enter every call with knowledge at the point of action. Leverage granular analysis to predict future revenues and see how current sales stacked up to previous projection. Through automation and intuitive interfaces, your sales team can stay focused on the best revenue-generating opportunities.
• RightNow Voice - For answering customer inquires or pre-screening customer inquiries and directing calls to the most appropriate contact, IVR solutions are a first-line strategy in creating a better customer experience. Add to that the capability to capture the data associated with each interaction and have it available the next time that customer calls, emails, or initiates a chat.

Right message. Right person. Right feedback. RightNow.

Learn More About CRM Software Solutions

From your first interaction with a customer, and every ensuing interaction, you have an opportunity to create a better customer experience. And because each interaction builds off the previous, having an accurate and comprehensive customer profile makes all the difference.

For more information regarding the ways RightNow CRM software solutions can help your organization create a better customer experience, contact us today.

Additional Resources:

Call Center Tracking
Call Center CRM Software
Automated Customer Service
B2C Email Marketing