RightNow – On Demand CRM Software

Ubisoft® Extends Customer Support Availability with RightNow

Ubisoft is broadening the availability of the customer care it provides to gamers by adding a new customer support channel. continue

Three RightNow Clients Win 1to1 Customer Champion Awards

Three RightNow Clients Win 1to1 Customer Champion Awards continue

Jackson Hewitt Taps RightNow On Demand CRM

RightNow Technologies is assisting Jackson Hewitt Tax Service® to improve customer support experiences by deploying the RightNow on demand customer relationship management (CRM) solution in its customer service center. continue

The Canberra Institute of Technology Deploys RightNow

RightNow® Technologies today announced that the Canberra Institute of Technology (CIT), a leading national provider of education services, has deployed RightNow’s on demand Customer Relationship Management (CRM) solution. continue

RightNow Unveils New Cloud Monitor and Enterprise Analytics with RightNow May ’09

RightNow adds Cloud Monitor and Enterprise Analytics to the latest version of its on demand customer relationship management (CRM) solution, RightNow May ‘09. continue

RightNow Gives to the Community Through Special Olympics

200 RightNow Employees Volunteer to Help 1,000 Athletes, 450 coaches and 75 Teams. continue

U.S. Air Force Personnel Center Works with RightNow to Tap into the Cloud

U.S. Air Force Personnel Center is moving its on premise RightNow solution to a new highly-secure, Department of Defense (DoD) SaaS solution. continue

Charles Tyrwhitt Shirts Enhances Customer Experiences with RightNow

Charles Tyrwhitt has enhanced its customer's online experience with RightNow® Technologies. continue

RightNow Technologies Announces First Quarter 2009 Financial Results

RightNow Technologies today announced results for the first quarter ended March 31, 2009 continue

CBS Interactive and RightNow Win CRM Magazine Service Awards

RightNow Technologies' on demand customer relationship management (CRM) solution earned another CRM magazine Service Leader Award. continue

RightNow Introduces High Security Hosting for US Department of Defense and Federal Civilian Agencies

RightNow introduces high security hosting for US Department of Defense and federal civilian agencies. continue

Tesco Deploys RightNow to Support Customers Purchasing Technical Products

Tesco Tech Support, a division of Tesco’s that helps customers with any questions they may have when buying technology products online or from a Tesco store, has chosen RightNow® to help it improve the support provided to customers. continue

U.S. Army Training Support Center's 300 Agents Rely on RightNow CRM to Provide First-Class Service Worldwide

U.S. Army Training Support Center’s 300 Agents Rely on RightNow CRM continue

RightNow Named a Leading Solution for Government in Datamonitor's CRM Decision Matrix

RightNow Named a Leading Solution for Government in Datamonitor's CRM Decision Matrix continue

RightNow Customer thetrainline.com Wins EMEA Award for CRM Excellence

RightNow customer, thetrainline.com, the leading independent retailer of train tickets online, has won the CRM Excellence Award 2009 for Europe, Middle East and Africa, which was determined by attendees at the Gartner CRM Summit. continue

RightNow Ups the Ante on SaaS with Service Level Credits

RightNow Technologies today bolstered its world-class software-as-a-service (SaaS) capabilities with a money-back guarantee. continue

New Product Registration Capabilities in RightNow February ’09 Drives Top Notch Customer Care

Latest On Demand CRM from RightNow Includes Fully Integrated, Self Service Product Registration to Help Companies Deliver Great Customer Experiences continue

drugstore.com Customizes Online Shopping Experience with Beauty Chat

drugstore.com Customizes Online Shopping Experience with Beauty Chat. continue

RightNow Technologies Announces Fourth Quarter and Full Year 2008 Financial Results

RightNow Technologies Announces Fourth Quarter and Full Year 2008 Financial Results continue

Good Customer Care, Not Prices, Wins Loyalty of Credit Crunched Holidaymakers

Brits intend to take fewer holidays but opportunities remain for travel companies through improvements in customer care continue

Compassion UK to Boost Fundraising Capability with RightNow On Demand CRM

Poverty-relief child-sponsorship agency, Compassion UK, has selected RightNow® Technologies, to help it boost its fundraising potential. continue

WSPA UK Deploys RightNow on Demand CRM and Experiences 40% Reduction in Repetitive Emails

The World Society for Protection of Animals (WSPA) UK, has deployed RightNow® Technologies in its supporter services team and across its website to improve their supporters’ experience. continue

RightNow Offers Low-Risk Option for Companies that Want to Use On Demand CRM To Reduce Customer Service Costs

RightNow Technologies announced a customer service rescue program. continue

RightNow Technologies Delivers RightNow November ’08 Plus New On Demand Enterprise Contact Center Package

RightNow Technologies Delivers RightNow November ’08. continue

RightNow Teams with SFA Strategies to Deliver New Salesnet Offerings, Services and Dedicated Support

RightNow Technologies today announced a new alliance with SFA Strategies. continue

RightNow Positioned in Leaders’ Quadrant in 2008 Magic Quadrant for E-Service Suites

RightNow Technologies enterprise-class, on demand, customer relationship management (CRM) solution has been positioned in the Leaders’ Quadrant by Gartner, Inc. continue

VLM Airlines Deploys RightNow to Enhance Customer Self-Service

RightNow Technologies, today announced that VLM Airlines, a leading European business airline, has gone live with RightNow. continue

RightNow Technologies Announces Third Quarter 2008 Financial Results

RightNow Technologies today announced results for the third quarter ended September 30, 2008. continue

RightNow Technologies Announces Stock Repurchase Program And Announces Date Change of Third Quarter 2008 Earnings Release

RightNow Technologies, Inc. (NASDAQ: RNOW) announced today that its Board of Directors has authorized a stock repurchase program under which up to $15 million of RightNow’s common stock may be repurchased. continue

Consumers Twice as Vocal about Bad Customer Experiences than they are Good Ones

According to the third annual Customer Experience Impact Report, a study sponsored by RightNow® and conducted by Harris Interactive®, outstanding service remains the top reason consumers will recommend a company. continue

RightNow Hosted Annual User Summit

This week RightNow® Technologies hosted its annual world-wide User Summit. continue

RightNow Study Reveals Consumer Expectations for Customer Care Continue to Soar Despite Economy

According to RightNow’s third annual Customer Experience Impact Report, a Harris Interactive study sponsored by RightNow, consumer demand for positive customer experiences continues to rise despite a tight U.S. economy. continue

RightNow Technologies Announces Preliminary Third Quarter 2008 Financial Information

RightNow® Technologies (NASDAQ: RNOW), today announced unaudited preliminary financial information for the third quarter ended September 30, 2008. continue

RightNow Teams with Birst for Advanced Business Analytics

Next-generation, on demand BI solution brings fast, flexible insight to RightNow clients continue

RightNow Technologies to Webcast Analyst Day Presentations

RightNow® Technologies (NASDAQ: RNOW) today announced that it will be hosting an Analyst Day on October 6, 2008, at the Broadmoor Hotel in Colorado Springs, CO, in conjunction with the RightNow Summit ’08, the company’s annual user conference. continue

Four RightNow Customers Earn Gartner & 1to1 Awards For Enterprise CRM And Customer Service

Overstock.com Wins Users’ Choice Award for Most Effective Customer Initiative; Marktplaats.nl, eHarmony and Nikon Recognized for Success with Customer-Based Business Strategies with Resulting Business Impact continue

Major Retailers Rely on RightNow On Demand CRM to Help Deliver Award-Winning Customer Service

RightNow Recognized as #1 Provider for Customer Service in Internet Retailer 2008 Top 500 Guide continue

RightNow CEO Shares Eight Steps to Delivering Exceptional Customer Experiences in New Book

Eight to Great Offers a Practical Approach to Improving the Customer Experience, with Best Practices from Thousands of RightNow Clients continue

RightNow Appoints Marcus Bragg Vice President and General Manager Americas

RightNow Technologies today announced the appointment of Marcus Bragg as vice president and general manager, Americas. continue

RightNow August ’08 Adds Web2.0 and Online Collaboration Capabilities to On Demand CRM Solution

RightNow’s New Customer Portal, Co-browse, and Proactive Chat Helps Organizations Brand the Online Service Experience continue

Thomas Cook Expands Use of RightNow for Agent Support

Contact Centre, Retail and Home-Based Agents to Use RightNow to Improve the Customer Experience continue

RightNow Technologies Announces Second Quarter 2008 Financial Results

RightNow Technologies, Inc. today announced results for the second quarter ended June 30, 2008. continue

SkyEurope Airlines Signs Deal with RightNow

SkyEurope Airlines plans to use RightNow to provide superb customer experiences across many European countries. continue

Industry Veteran Allen E. Snyder Joins RightNow Board of Directors

Mr. Snyder has been appointed to fill a Class II vacancy on the Board of Directors, to serve until RightNow's 2011 annual meeting of stockholders. continue

RightNow Technologies to Announce Second Quarter 2008 Financial Results

RightNow Technologies today announced that it will issue its earnings for the second quarter 2008 after the market close on Wednesday, July 30, 2008. continue

RightNow Customer Colorado Department of Revenue Wins Nucleus Research Award with 8,732% ROI

Fifth Consecutive RightNow Customer Win continue

RightNow Technologies and UCN Team to Increase Contact Center Productivity and Customer Satisfaction Regardless of Agent Location

UCN inContact and RightNow On Demand CRM Provide Agents with Customer Screen Pops Through CTI and CRM Integration continue

RightNow Technologies Delivers May '08 Release; First On Demand CRM Solution with Multi-Channel Feedback Management Capabilities including Chat

New Online Chat Channel Expands RightNow’s Enterprise Feedback Management Solution to Deliver a Better Customer Experience continue

Helio Uses RightNow On Demand CRM to Capture the Voice of the Customer

Helio Relies on RightNow continue

More Than 140 Higher Education Institutions Worldwide Use RightNow On Demand CRM

The RightNow Higher Education solution, used by more than 140 colleges and universities, allows institutions to implement quickly, while minimizing up-front investment and risk. continue

More Than 140 Higher Education Institutions Worldwide Use RightNow On Demand CRM

RightNow Hosts Annual Higher Education User Group May 12-13 continue

RightNow Technologies to Present at Upcoming Financial Conferences

RightNow Technologies, a leading provider of on demand CRM software solutions, today announced that it will be presenting at the four conferences. continue

RightNow Technologies Announces First Quarter 2008 Financial Results

"With first quarter revenue and earnings ahead of guidance we are off to a great start to the year," stated Greg Gianforte, founder and CEO. continue

RightNow Appoints Vice President Asia Pacific - South

RightNow® Technologies has appointed Brett Waters as Vice President Asia Pacific – South, based in Sydney. continue

New Research into Customer Experiences Finds the Practice of ‘Burn and Churn’ Still Alive As Companies Fail To Retain Customers

More than half of the consumers surveyed in a new customer experience report have ceased buying products and services from a company due to poor customer service and a high number felt that the supplier didn't know it had lost their business. continue

RightNow Technologies Announces Internet Availability of 2008 Annual Meeting Proxy Materials Under New SEC Notice and Access Rule

RightNow Technologies, a provider of enterprise-class on demand customer relationship management (CRM) solutions, today announced that the Company's proxy materials for its 2008 Annual Meeting of Stockholders are now available via the Internet. continue

RightNow Wins Three 2008 CRM Magazine Service Leader Awards; Fifth Consecutive Year as Web Self-Service Leader

CRM Magazine awarded RightNow Technologies three 2008 Service Leader awards for its on demand customer relationship management (CRM) solutions. continue

RightNow Technologies to Announce First Quarter 2008 Financial Results

RightNow Technologies today announced that it will issue its earnings for the first quarter 2008 after the market close on Wednesday, April 30, 2008. continue

TomTom Migrates to On Demand RightNow CRM System, Preparing Business for Next Growth Phase

RightNow, a vendor of on demand CRM software, has successfully migrated TomTom's on premise customer relationship management operation to its London-based data centre. continue

RightNow Technologies' February '08 On Demand CRM Release Empowers Contact Center Agents With New Contextual Workspaces

RightNow Technologies' February '08 On Demand CRM Release Empowers Contact Center Agents With New Contextual Workspaces continue

RightNow Enhances On Demand CRM Solution for Retailers

RightNow Retail Helps Companies Cost Effectively Drive Sales, Capture Customer Feedback and Measure Success continue

RightNow Helps Cabela's Deliver Exceptional Customer Experiences and Support Renowned Service-Centric Brand

Cabela's Uses RightNow On Demand CRM to Chat and Connect with Customers Online continue

RightNow Technologies to Present at Upcoming Financial Conferences

Web casts of all presentations will be available on the company's investor relations Web site at www.rightnow.com continue

RightNow Technologies Announces Executive Promotions to Drive Growth

Current Chief Financial Officer Susan Carstensen Appointed Chief Operating Officer; Jeff Davison to Become Chief Financial Officer continue

RightNow Technologies Reports Fourth Quarter and Full Year 2007 Financial Results

RightNow Technologies, Inc., today announced results for the fourth quarter and year ended December 31, 2007. continue

RightNow-Sponsored Study of Online Christmas Shopping Shows Retailers There's Still Room for Improvement

Survey Reveals 19% Abandoned a Purchase Because of Lack of Information continue

SearchCRM.com Selects RightNow Enterprise CRM Suite as Product of the Year

Panel Cites Flexibility, Value, Support, and Innovation of RightNow’s Latest On Demand CRM Solution continue

RightNow Technologies to Announce Fourth Quarter 2007 Financial Results

RightNow Technologies today announced that it will issue its earnings for the fourth quarter and year ended December 31, 2007 after the market close on Wednesday, January 30, 2008. continue

RightNow Announces Change to Board of Directors

RightNow Technologies, today announced that Roger Evans of Greylock Partners is resigning from the Company's Board of Directors, effective December 19, 2007, for personal reasons. continue

RightNow Technologies' Latest On Demand CRM Offering Helps Organizations Empower Consumers with Knowledge

RightNow November ’07 Also Supports 33 Languages and Dialects, More than Any Other On Demand CRM Provider continue

Vcommerce and RightNow Expand Relationship and Joint Offering with End-to-End Enterprise eCommerce and CRM Solution to Help Retailers Drive Sales

Vcommerce Corporation and RightNow Technologies today announced an end-to-end joint enterprise eCommerce and CRM solution that can help retailers drive sales and profits. continue

Cast Iron Systems Introduces New Integration Appliances for RightNow's On Demand CRM Solutions

Cast Iron and RightNow Leverage Innovation and Leadership to Help Companies Reduce Integration Costs and Rapidly Deliver Superior Customer Service continue

RightNow and Demandware Deliver First Enterprise-Class CRM and eCommerce Mash-Up for Consumer-Oriented Organizations

RightNow Technologies and Demandware Team up to Integrate the Online Channel and Improve the Customer Experience continue

RightNow Technologies Reports Third Quarter Financial Results

Company exceeds third quarter revenue and earnings expectations continue

RightNow Technologies Hosts World Usability Day in Montana

First-ever Mont. Event Focuses on Making Technology More Accessible and Easy to Use continue

RightNow Helps Sony Online Entertainment Provide Exceptional Gaming Experience with In-Game Support

Leading Gaming Company Supports Customers Worldwide in French, German, Japanese, and Russian continue

RightNow Founder and CEO Greg Gianforte Inducted Into CRM Hall of Fame

Dubbed "The Lone Wolf,"; RightNow's Gianforte "Earned His Place in the Pantheon Several Times Over" continue

RightNow Technologies to Announce Third Quarter 2007 Financial Results

RightNow Technologies today announced that it will issue its earnings release for the third quarter 2007. continue

MEDIA ALERT: RightNow Technologies to Host Higher Education User Group on October 9-10, 2007

This complimentary higher education event will examine the importance of managing relationships across the entire student lifecycle with insight from featured speaker Nicole Engelbert, senior analyst with Datamonitor. continue

lastminute.com Group Standardises on RightNow to Support Positive Customer Experiences Globally

lastminute.com Group Ltd, which includes brands lastminute.com, Travelocity, Holiday Autos Ltd, Med Hotels and Resfeber (Nordics) has selected RightNow Technologies to support its global customer experience goals. continue

Service & Support Professionals Association Honors RightNow

Latest Version of RightNow CRM Solution Includes Global Capabilities with Support for 21 Languages and Dialects continue

RightNow-Sponsored Study Shows Increasing Trend for Consumers to Boycott Organisations Following a Poor Customer Experience

Survey Reveals Northerners Swear, Scots Complain, Welsh Cry and Londoners Blog after a Bad Customer Service Experience continue

RightNow Delivers On Demand CRM Solution for Consumer Electronics and High Tech Appliance Manufacturers

RightNow Supports Both Pre- and Post-Sale Activities, Ensuring an Excellent Customer Experience continue

Using RightNow, Electronic Arts Wins Gartner's CRM Excellence Award

RightNow Clients Shaklee and TomTom Also Named Finalists for Gartner CRM Excellence Award continue

RightNow Features Datamonitor and University of Memphis in Higher Education Webcast on September 18, 2007

Complimentary higher education webcast will examine the importance of managing relationships across the entire student lifecycle continue

RightNow Technologies to Present at the Citigroup 14th Annual Global Technology Conference

RightNow Technologies, today announced that it will be presenting at the Citigroup 14th Annual Global Technology Conference continue

RightNow 8.2 Extends Capabilities of Multi-channel CRM Solution

RightNow Delivers Deepest and Broadest On Demand Functionality for Customer Service via the Web, Phone, Email and Chat continue

RightNow-Sponsored Study Finds Expectations For Outstanding Customer Service is Rising

RightNow Survey Reveals Midwesterners Swear, Southerners Complain and Westerners Blog after a Bad Customer Service Experience continue

RightNow to Support BT's Commitment to Customers

RightNow Technologies today announced that BT has chosen RightNow to manage the majority of its online customer service interactions. continue

RightNow Technologies to Webcast Analyst Day Presentations

RightNow Technologies today announced that it will be hosting an Analyst Day on August 28, 2007 at the Broadmoor Hotel in Colorado Springs, CO, from 7:30am to 9:15am MDT. continue

Nikon and RightNow Win 2007 Technology ROI Award from Nucleus Research

Global Camera Manufacturer Earns Top Honor with More than 3,400% ROI with RightNow Solution continue

Newspoll Survey Finds 21 percent of Consumers Have Switched Broadband Provider Due to a Poor Customer Service Experience

A recent Newspoll survey conducted on behalf of RightNow, has found that 46% of Australians with broadband internet would leave their current ISP as a result of poor customer service. continue

RightNow Technologies Chairman and CEO to Keynote the Pacific Crest Ninth Annual Technology Leadership Forum on Tuesday August 7, 2007

RightNow Technologies today announced that Greg Gianforte, Chairman and CEO, will keynote the Pacific Crest Ninth Annual Technology Leadership Forum on Tuesday, August 7, 2007. continue

XO Interactive Unveils Contact Center On-Demand

Hosted Offering Creates a Virtual Contact Center Based on Integrated Genesys Technology and RightNow Service Desktop continue

RightNow Technologies Reports Second Quarter Financial Results

RightNow Technologies, Inc., today announced financial results for the second quarter ended June 30, 2007. continue

RightNow Technologies to Announce Second Quarter 2007 Financial Results

RightNow Technologies today announced that it will issue its earnings release for the second quarter 2007 after the market close on Wednesday, July 25, 2007. continue

RightNow Receives "Shortlist" Recommendation in Datamonitor's CRM for Higher Education Decision Matrix

RightNow Garners Top Score in Product Quality, Customer Support, Service Capabilities and Client Engagement continue

Telecom Providers Flock to RightNow as Competition Intensifies

CRM Provider Launches RightNow Telecom, an On Demand CRM Solution for Telecommunication Companies continue

RightNow Delivers On Demand CRM Solution For Telecommunication Companies

RightNow Helps 175 Telecoms Around the World Deliver Excellent Customer Experiences, Reduce Customer Churn and Control Costs continue

RightNow Named A Leader in Independent Research Firm Customer Service Management Software Evaluation

RightNow Technologies today announced it was named a leader in Interaction-Centric CSM Software in the Q2 2007 Forrester Wave report, Customer Service Management Software. continue

New Study Confirms Shoppers Desire for Fast and Easy Access to Online Information

An Astounding 73 Percent of Consumers Want Retailers to Follow Up After a Purchase continue

XL Leisure Group Selects RightNow Marketing™

Better Customer Communication Expected to Help Drive Brand Awareness continue

RightNow Wins 2007 CRM Magazine Service Leader Award for Third Consecutive Year

CRM Magazine awarded RightNow Technologies with the 2007 Service Leader award in Web-Support Services for the third year in a row. continue

Iomega Delivers Exceptional Customer Experiences Worldwide with RightNow-Based Global Contact Center Environment

Tight Integration of Front-Line Communication Channels and Back-End Systems Enables “Knowledge at the Point of Action” continue

RightNow Delivers Enterprise-Class Integration Capabilities With RightNow Connect

Australia’s leading online travel company selects RightNow continue

travel.com.au Checks In At RightNow Technologies

Latest Version of CRM Solution Also Includes Global Capabilities With Support for 21 Languages and Dialects continue

RightNow Delivers Next-Generation CRM Solution Tailored For Retailers

RightNow Retail Helps Companies Cost Effectively Improve Conversion Rates, Increase Customer Loyalty and Drive Sales continue

RightNow Helps Leading Retailers Support Their Brands With Exceptional Customer Experiences

Cabela’s, Drugstore.com, Hallmark.com, Sharper Image, Snapfish, The Right Start and Ulta Use RightNow To Increase Customer Loyalty and Drive Sales continue

RightNow Technologies to Present at Upcoming Financial Conferences

RightNow Technologies today announced that it will be presenting at the two conferences continue

RightNow Named A Leader in Independent Research Firm SFA Evaluation

RightNow Technologies today announced it was named a leader in the Q2 2007 Forrester Wave report, Sales Force Automation. continue

Customer Service Leaders Genesys and RightNow Deliver Integrated Solution for Customer Interaction Management, Voice Self-Service and Multi-Channel Contact

Genesys and RightNow Create Seamless Customer Experience Across the Internet and Contact Center continue

RightNow Technologies Reports First Quarter Financial Results and Reschedules Earnings Call for Thursday, April 19, 2007

Company also announces resignation of Jay Rising continue

DealsDirect.com.au Selects RightNow to Support Growing Customer Base

Seven-fold Customer Growth Prompts Acclaimed eTailer To Implement RightNow to Deliver Exceptional Customer Experiences continue

RightNow CEO Greg Gianforte Keynotes at SaaScon

Gianforte made his remarks during a keynote presentation at the conference continue

British Consumers Complain up to 5 Times a Year about Poor Customer Experiences

Research Finds Consumers More Likely to Complain About Lack of Company Responsiveness than Poor Products and Services continue

New RightNow Federal Government Solution Helps Public Agencies Provide Excellent Constituent Experiences

Solution is CSLIC-Ready and Designed to Accelerate Implementations continue

MEDIA ALERT: RightNow Technologies To Host Federal User Group on April 10, 2007

This government-focused gathering will feature detailed RightNow 8 product sessions continue

RightNow Technologies to Announce First Quarter 2007 Financial Results

RightNow Technologies today announced that it will issue its earnings release for the first quarter 2007 continue

Industry Veteran Thomas W. Kendra Joins RightNow Board of Directors

RightNow Technologies announced that Thomas W. Kendra joined its board of directors on March 30, 2007. continue

RightNow Delivers Tailored Solution for Higher Education

New Solution Helps Learning Institutions Cost Effectively Recruit and Retain Students continue

iRobot Selects RightNow to Optimize Customer Experience Across Multiple Support Channels

After an extensive evaluation iRobot selected RightNow continue

Internet Yellow Pages Provider YP Corp Uses RightNow to Deliver Exceptional Customer Experiences While Reducing Costs

RightNow announced that Internet Yellow Pages leader YP Corp. is using RightNow's complete on-demand suite. continue

RightNow Wins Product of the Year Award from Internet Telephony Magazine

RightNow Technologies today announced that RightNow Voice has received Internet Telephony Magazine's 2006 Product of the Year Award. continue

RightNow Technologies to Webcast at Montgomery Technology Conference

RightNow Technologies today announced it will be presenting at the Montgomery Technology Conference continue

RightNow Named a Leader in Independent Research Firm Midmarket CRM Evaluation

RightNow Technologies today announced it was named a leader in the Q1 2007 Forrester Wave report, Midmarket CRM Suites continue

RightNow Delivers RightNow 8

RightNow Technologies today announced that a number of clients are already taking advantage of RightNow 8. continue

Flythomascook.com expands use of RightNow

Adds RightNow Marketing for Tailored Marketing Campaigns continue

Joseph Brown appointed as RightNow's EMEA General Manager

Based in the UK, Brown will drive aggressive plans for EMEA growth continue

Publishing House John Wiley & Sons, INC., Uses RightNow to Increase Customer Satisfaction, Drive Revenue and Lower Costs

RightNow Technologies today announced that publisher John Wiley & Sons, Inc., is using the company's CRM solutions to build long-term customer relationships continue

RightNow Announces Senior Appointments

RightNow Technologies today made two key personnel announcements continue

HMC Uses RightNow Across 50 Countries to Provide Premium Hotels with Exceptional Customer Experiences

Leading Provider of Customer Loyalty Programs for the Hospitality Industry Delivers Top-Tier Service with RightNow Solutions continue

RightNow Technologies Chairman and CEO to Keynote the Credit Suisse Disruptive Technology Conference on Thursday February 8, 2007

RightNow technologies today announced that Greg Gianforte, Chairman and CEO, will keynote the Credit Suisse Disruptive Technology Conference continue

RightNow Delivers New Voice Solutions

First SaaS provider to offer integrated voice applications with enterprise customer service, marketing and sales solutions continue

RightNow Technologies Reports Fourth Quarter and Full Year 2006 Financial Results

RightNow Technologies, Inc., today announced results for the fourth quarter and year ended December 31, 2006. continue

RightNow Technologies to Webcast at Upcoming Financial Conferences

RightNow Technologies announced it will be presenting at three financial conferences continue

Minnesota State Colleges and Universities to Standardize on RightNow Service, Marketing and Sales

RightNow Technologies today announced that the Minnesota State Colleges and Universities (MnSCU) system has significantly expanded its use of RightNow solutions. continue

RightNow Technologies to Announce Fourth Quarter and Year End 2006 Results

RightNow Technologies, today announced that it will issue its earnings release for the fourth quarter and year end 2006. continue

New Study Highlights Emotional and Business Impact of Bad Customer Experiences

90 Percent of Respondents Have Had Negative Experiences with Companies continue

RightNow Technologies Reports Preliminary 2006 Financial Results

RightNow Technologies, today announced preliminary results for the quarter and year ended December 31, 2006. continue

RightNow Named One of 50 Fastest-Growing Software Companies by Baseline Magazine

RightNow Technologies today announced that it has been ranked 34th in Baseline Magazine’s list of the 50 fastest-growing software companies in 2006. continue

Top Tips for Retailers from RightNow: Give Your Customers The Best Online Gift this Christmas

RightNow Offers Retailers Top Five Tips to Guarantee Superb Online Customer Experience continue

Nikon Rolls Out RightNow Marketing Across Europe

RightNow Service and Marketing Combination Will Provide Holistic Customer Care continue

Nikon Rolls Out RightNow Marketing Across Europe

RightNow Service and Marketing Combination Will Provide Holistic Customer Care continue

ZUJI Chooses RightNow to Improve Internal Efficiencies and Customer Experience

APAC Online Travel Company Will Optimise Customer Experience and Reduce Contact Centre Workloads With RightNow continue

MEDIA ALERT: RightNow To Host Roundtable on Best Practices for Delivering Superior Customer Experiences

Technology and business executives will convene to examine solutions and processes that can help companies deliver the superior experiences continue

RightNow Technologies to Webcast at Credit Suisse Annual Technology Conference

RightNow Technologies announced it will be presenting at the Credit Suisse Annual Technology Conference continue

T-Mobile Austria Implements RightNow to Enhance Customer Experiences

RightNow's Hosted Solution Optimizes Online Customer Self-Service continue

Nikon and RightNow Win 2006 ROI Leadership Award from Baseline Magazine

Fourth Consecutive Year RightNow Customer Receives Top Honor continue

RightNow and Informatica Team to Optimize the Customer Experience

With Enhanced Integration Capabilities RightNow Continues to Deliver Enterprise-Class On-Demand Solutions continue

82 Percent of Consumers Withdraw Their Business Because of Poor Customer Experiences

Research Reveals Companies Need To Improve Customer Experiences and Retention Strategies or Risk Going Out of Business continue

RightNow Wins Three Top Awards from CRM Magazine

Fifth Consecutive Year the Publication Has Honored the Company continue

RightNow Technologies Reports Third Quarter 2006 Financial Results

RightNow Technologies, Inc. today announced results for the third quarter ended September 30, 2006. continue

MEDIA ALERT: RightNow Provides Complimentary Webcast Series on October 31, November 14, and December 7, 2006

Join leading industry experts and get the actionable information you need to move your customer experience initiatives forward. continue

RightNow Applies Cutting-Edge Artificial Intelligence Research to Real-World Business Challenges

RightNow Labs Adapts Advanced Research Concepts for Company's Award-Winning Software Solutions continue

G4S Cash Services Selects RightNow to Support Sales Methodology and Targeted Marketing Campaigns

RightNow to Support G4S Cash Services in Providing a Consistent continue

Jay Rising, Former President of ADP’s National Accounts Division, Joins RightNow Technologies as President of Field Operations

RightNow Technologies today announced that Jay C. Rising has joined the company as President of Field Operations. continue

RightNow Technologies to Announce Third Quarter 2006 Results

RightNow Technologies today announced that it will issue its earnings release for the third quarter 2006 after the market close on Wednesday, October 25, 2006. continue

MEDIA ALERT: RightNow Technologies CEO Greg Gianforte On SaaS CEO Hot Seat Panel at SaaScon, September 26, 2006

Gianforte will be participating in a keynote panel at SaaScon 2006. continue

RightNow Kicks Off Annual User Conference

2006 RightNow Summit Focuses on Helping Clients Deliver Superior Customer Experiences continue

RightNow Technologies and Lithium Technologies Work Together to Enhance Customer Experiences

RightNow and Lithium Connect Online Forums With Call Centers and Web Self Service Sites continue

RightNow 8 Helps Companies Deliver Exceptional Customer Experiences

RightNow Introduces New Enterprise-Class, On Demand Solutions for Service, Sales and Marketing continue

New Research Shows Poor Customer Experiences Affect Consumer Well Being

Headaches, Chest Tightening, Shaking and Anger Are All Common Reactions To Poor Customer Experiences continue

Procter & Gamble Applies RightNow to Deliver Superior Consumer Experience

On-Demand Solutions Help Maintain Brand Loyalty continue

RightNow Technologies to Webcast Analyst Day Presentations

RightNow Technologies today announced it will be hosting an Analyst Day on September 11, 2006 continue

Tiscali UK LTD Selects RightNow to Deliver an Enhanced Customer Experience

RightNow to Support Tiscali’s Customer Experience Vision continue

Overstock.com Selects RightNow Technologies to Deliver a Superior Customer Experience

RightNow Technologies today announced that it has been selected by Overstock.com to help the online retailer increase the quality and efficiency of customer interactions continue

MEDIA ALERT: RightNow Technologies to Participate in Keynote Panel Discussion at Shared Insights Customer Self Service Conference August 16, 2006

Keynote Panel Discussion: “New Tools & Technologies for the Self Service World” continue

Victoria University of Wellington Increases Out-of-Country Conversion Rates Using RightNow Marketing

New Zealand based University uses RightNow to buck the trend in a declining education market continue

Samsung Telecommunications America Taps RightNow to Provide Outstanding Customer Experience

RightNow’s Speech-Based Solution Immediately Addresses Callers’ Needs continue

RightNow Technologies to Webcast at Upcoming Financial Conferences

RightNow Technologies announced it will be presenting at three conferences continue

RightNow Technologies Will Be Exhibiting At SpeechTEK on August 7-9, 2006

Exhibiting at SpeechTEK 2006, SpeechTEK has been providing for the last 12 years relevant and reliable information about the future of speech technology continue

RightNow Completes 2 Billion Customer Interactions

RightNow Technologies today announced that it has delivered its 2,000,000,000th customer interaction since 2003. continue

MEDIA ALERT: RightNow Technologies To Host Federal User Group on July 27, 2006

Federal User Group – RightNow Technologies public sector customers gather together to share best practices and discuss top government IT issues continue

RightNow Technologies Reports Second Quarter 2006 Financial Results

RightNow Technologies, Inc., today announced results for the second quarter ended June 30, 2006. continue

RightNow CEO Joins Software-as-a-Service Panel at AlwaysOn's Innovation Summit

Company Founder Greg Gianforte Helps Examine Sea-Change Taking Place Across the Software Industry continue

RightNow Technologies to Announce Second Quarter 2006 Results

RightNow Technologies today announced that it will issue its earnings release for the second quarter 2006 after the market close on Monday, July 24, 2006. continue

Jetstar Extends Agreement with RightNow to Support Overseas Expansion

Low-Fares Australian Airline Leverages Web Self-Service to Optimize Customers’ Online Experience in Multiple Languages and Reduce Contact Center Workloads continue

EPA Wins Federal Computer Week's Pioneer Award for High-Impact RightNow Implementation

Agency Recognized for Improving the Constituent Experience with the Creation of Citizen-Centric Web Site and Adept Handling of Growing Email Volume continue

State of Kentucky Enlists RightNow Service, RightNow Marketing and RightNow Metrics to Promote and Facilitate Postsecondary Education

On Demand Technology Deployed in Support of Major Government Initiative continue

RightNow Technologies to Webcast at William Blair On Demand Conference

RightNow Technologies today announced it will be presenting at the William Blair Growth Stock Conference continue

World's Largest Credit Union Selects RightNow to Optimize Responsiveness to 2.6 Million Members

First Stage of Navy Federal’s Implementation will Streamline Management of 35,000 Monthly Emails continue

Link to Life Deploys RightNow to Provide Effective Coaching Services

RightNow helps Link to Life to support employees to achieve their full potential continue

Oracle/Siebel Executive Joins RightNow as Vice President of Business Development

Scott Creighton to Spearhead Market Leader’s Global Alliances and Partnerships continue

New RightNow Voice Solutions Reduce Call Center Costs, Improve Customer Experience, and Add Management Insight

Robust Contact Management and Caller ID Capabilities Give Contact Center Agents Knowledge at the Point of Action continue

RightNow Voice Wins Speech Technology Excellence Award From Customer Inter@ction Solutions Magazine

RightNow Technologies today announced that RightNow Voice has received Customer Inter@ction Solutions magazine's Speech Technology Excellence 2006 award. continue

RightNow Marketing(TM) Surpasses 200-Customer Mark

Industry-Leading Solution Drives Sales by Streamlining Campaign Execution and Optimizing Quality of the Total Customer Experience continue

Flythomascook.com Turns up the Heat with RightNow

Flythomascook.com Selects RightNow to Support Increasing Customer Enquiries About Sunshine Destinations continue

Illinois Department of Revenue Improves Service, Cuts Costs and Gains Critical Insights With RightNow

Self-Learning Technology Automates Delivery of Timely, Accurate Information at Point-of-Contact with Taxpayers Across All Communication Channels continue

RightNow Acquires SalesNet to Accelerate Development of Customer Experience Solutions

RightNow Acquires Significant Sales Automation Expertise continue

RightNow Technologies to Webcast at Pacific Crest On Demand Conference

RightNow Technologies, today announced it will be presenting at the Pacific Crest On Demand Conference continue

Salesnet Named One of the "Best Places to Work" in Massachusetts by the Boston Business Journal's Annual Regional Awards Program

Salesnet announced today that The Boston Business Journal has named the company one of the Best Places to Work in Massachusetts in its fourth annual regional awards program. continue

RightNow CEO Greg Gianforte Takes Bootstrapping Message to SIIA Software Strategy Summit

Company Founder Continues to Extol Advantages of Launching Businesses Without Over-Dependence on Outside Investment continue

Rightnow's Customer Experience Management Solution Helps TD Banknorth Provide Superior Customer Service While Cutting Costs

Sophisticated Enterprise Implementation Delivers Results in Just 90 Days continue

RightNow Helps Financial Institutions Dramatically Improve the Customer Experience While Controlling Costs

Banks, Credit Unions, and Others Achieve Excellence and Consistency of Customer Experience Across All Communication Channels continue

RightNow Continues to Lead Adoption of Software-as-a-Service by Enterprises and Large Government Agencies

Flexibility of Deployment, Licensing, Upgrade Scheduling, Integration and Customization Drive Larger-Scale Implementations of On Demand Applications continue

JetBlue's Sales Team Takes Off With Salesnet

JetBlue Selects CRM Solution from On-Demand Leader to Streamline Sales continue

MEDIA ALERT: RightNow Technologies Hosts Complimentary Government Webcast on April 27, 2006

Webcast focused on creating citizen-centric government, highlighting the new best practices to improve the citizen service experience continue

RightNow Technologies Reports First Quarter 2006 Financial Results

Company Announces Record Quarterly Bookings of $37.6 Million and 97 New Customers continue

RightNow CEO Brings Bootstrapping Message to MYSQL Users Conference 2006

Greg Gianforte Encourages Next Generation of Software Entrepreneurs to Start and Grow Market-Driven Businesses without Venture Capital continue

65 Percent of British Consumers Withdraw Their Customer Due to Poor Customer Service Experiences

27 Percent Will Never Reinstate Their Custom, While 78% Say That Companies Providing Better Service Will Receive More Business continue

RightNow Technologies to Announce First Quarter 2006 Results

RightNow Technologies today announced that it will issue its earnings release for the first quarter 2006 continue

RightNow CEO Greg Gianforte Speaks at Software 2006 on Software-as-a-Service for the Enterprise

Multi-Version Multi-Tenancy, Flexible Payment Terms, Customization Highlighted as Keys to Penetration of High-End Accounts continue

Salesnet is Tickled PINK with Another Win Over Salesforce.com

PINK magazine Selects CRM Solution from On-Demand Leader to Improve Sales Process continue

RightNow CEO Greg Gianforte Speaks at Software 2006 on Software-as-a-Service for the Enterprise

98 Percent Effective Web Self-Service and Spam Filtering Combine to Eliminate Workload and Improve Constituents' Service Experience continue

RightNow Signs 100th Higher Education Customer

Higher Education Leader Extends Market Dominance by Enabling Universities To Strengthen Institutional Bonds While Slashing Costs continue

Government Customers Save £3Million With RightNow by Transforming the Way they Serve their Customers.

RightNow Technologies today announced it saved its 45 UK public sector customers nearly £3 million last year by transforming the way they serve their customers. continue

RightNow Releases Results of Customer Experience Report

Harris Interactive Survey Reveals Pervasive Frustration with Poor Service And its Adverse Long-Term Impact on Relationships with Buyers continue

MEDIA ALERT: RightNow Technologies Exhibiting At Help Desk Institute Annual Conference on March 19-22, 2006

Empower your help desk with RightNow continue

RightNow Showcases Top Internet Retailers With 'See the Light' Initiative

Company Helps Online Merchants Deliver a Superlative Customer Experience Across All Channels While Significantly Reducing Contact Center Costs continue

RightNow Marketing Operations Manager Andrew Hull to Speak at the Conference on Marketing

Hull will be speaking on the power of four pipeline accelerators continue

It's No Bull: Salesnet Wins Another Customer Over Salesforce.com

RTC Realizes Immediate Results from On-Demand CRM Leader, with Fully Trained and Productive Sales Team within First Three Weeks of Implementing Salesnet continue

RightNow Receives 'Top 15' CRM Software Award from ISM

Market Leader Takes Fourth Industry Honor in First Two Months of 2006 continue

MEDIA ALERT: RightNow Technologies To Host Federal User Group on March 1, 2006

Federal User Group – RightNow Technologies public sector customers gather together to share best practices and discuss top government IT issues continue

Spatial Selects RightNow CRM to Improve and Unify Marketing, Sales and Customer Service

3D Software Developer Chooses Full-Suite On Demand Leader Based on Functionality, Value and Support continue

British Airways Depends on RightNow to Serve Millions of Customers During Industrial Action Crisis

RightNow Technologies hosted more than 4.1 million customer service interactions* for ba.com during the disruptions caused by the August industrial action last year. continue

RightNow Awarded Fourth Patent for Optimization of Customer Self-Service Via the Web

Unique Heuristics for Presenting Site Visitors with Most-Sought Information Brings On Demand CRM Leader’s Total Patents Issued and Pending to 18 continue

MEDIA ALERT: RightNow Technologies Will Be Exhibiting At eTail, February 22-23, 2006

Exhibiting at eTail 2006, the original North American conference for multi-channel retailers continue

RightNow Technologies to Webcast at Upcoming Financial Conferences

RightNow Technologies today announced it will be presenting at the JMP Securities 5th Annual Research Conference continue

RightNow's Multi-Channel Case Management Solution Helps 125 Government Agencies Better Serve Constituencies While Controlling Costs

RightNow Strengthens Leadership in Public Sector with Increased Technical Support, Professional Services Staff, Marketing and Sales continue

GreenPages Selects Salesnet's 25th Anniversary Edition over Salesforce.com Winter '06

On-Demand CRM Leader Welcomes GreenPages As New Customers Flock To Salesnet continue

Salesnet Celebrates 25th Anniversary Product Edition

On-Demand CRM Leader Introduces Hundreds of New Features and Announces Extension of CRM Footprint continue

RightNow Marketing is 'dead cert' for Paddy Power

Paddy Power deploys RightNow Marketing to Support Mission Critical Marketing Campaigns continue

RightNow CEO & Founder Greg Gianforte to Speak at 2006 Enterprise Software Summit

RightNow Technologies today announced CEO and founder Greg Gianforte will present at the 2006 Enterprise Software Summit, continue

RightNow CEO and Founder Greg Gianforte Named "New Generation Leader" by Enterprise Software Observer

Popular Tech-Sector Blog Cites Track Record of Growth and High Potential for Future Industry Impact continue

RightNow Delivers 99.98 Percent Uptime in 2005

On Demand CRM Leader Provides Enterprise-Class Reliability Using Highly Redundant, Highly Scalable Open Source Hosting Infrastructure continue

RightNow Technologies Reports Fourth Quarter and Full Year 2005 Financial Results

RightNow Technologies, Inc. today announced results for the fourth quarter and fiscal year ended December 31, 2005. continue

RightNow Wins SearchCRM.com Product of the Year Award in Marketing Automation for SMB Category

Panel Cites Functionality, Support and Performance Of On Demand Leader’s Innovative Solution continue

RightNow is Only CRM Vendor Included in Research Firm's Email Marketing Wave

Comparative Analysis Names On Demand Leader continue

RightNow and NCsoft Win Beagle Research's ''WizKids'' Award for Innovative Embedded Customer Service Solution

On Demand CRM Helps Interactive Online Gaming Leader Achieve Global Success and Save $1 Million continue

RightNow Enables GameFly to Optimize Customer Retention With Effective, Efficient Multi-Channel Service

Video Game Rental Leader Quickly Achieves Consistent, High-Quality Experience Across Phone, Email, and Web Self-Service Channels continue

RightNow Leads Adoption of On Demand CRM By Enterprise Customers

Enterprise-Class Functionality, Mission-Critical Hosting Infrastructure, and Results-Focused Engagement Model Attract Upmarket Buyers continue

RightNow Responds to Customers' Global CRM Needs with Support for 19 Languages

Company’s Localization Leadership Extended with Addition of Norwegian and Danish Modules continue

RightNow Technologies to Announce Fourth Quarter and Full Year 2005 Results

RightNow Technologies, a leading provider of on demand CRM software solutions, today announced that it will issue its earnings release for the fourth quarter and full year 2005 continue

RightNow Wins Sixth Straight Product of the Year Award from Customer Inter@ction Solutions Magazine

Industry’s Most Complete On Demand CRM Solution Honored for Outstanding Innovation and Value continue

Recognize Customers as Individuals, Part 1

Over the past few weeks, I've been exploring the use and applications of maturity models to help organizations understand where they are in their analytical capabilities and develop strategies and road maps for moving forward. continue

The Big Deal: RightNow Technologies

The easy deals can be made by anyone. The big, meaningful ones draw on the experience of a lifetime--as well as on lots of moxie and luck. Forbes is asking leaders in business and other fields about the pivotal "Big Deals" they have made continue

8 Questions To Ask Before Going Live In The Cloud

You've made the leap, fought the fight, took on the man--pick your catchphrase. You've won. The boss has signed off on your cloud computing initiatives. Now what? continue

Tying Together Social Service and CRM

As social networking technologies continue to seemingly permeate every aspect of most consumers' lives, organizations are looking for ways to also join the movement. continue

RightNow's May '09 Edition Introduces Cloud Monitoring

RightNow Technologies' latest release provides the company's answer to social media and customer service. continue

Chat chops time out of services

Companies can't afford high levels of customer churn, especially when an economic crisis is doing serious damage to the bottom line. One company - albeit in the background - helping others cut and contain costs is RightNow, continue

Ten Minutes That Mattered: Greg Gianforte

RightNow Technologies founder Greg Gianforte learned early in life that he wanted to be the boss, not someone's employee. continue

Smart Social Networking For Your Small Business

Next to mobility and cloud computing, social networking was the talk of Interop this year--especially at a conference session devoted to social software tools and a portion of the Unconference, where real SMB users talked about how to make the most of it. continue

RightNow Picked to Assist with Jackson Hewitt Tax Customers

RightNow Technologies officials say their CRM on-demand product is "assisting" 200+ service representatives for Jackson Hewitt Tax Service, a tax prep company, give better customer support experiences. continue

Social Media Meets Good Old-Fashioned Service

In a recent briefing from RightNow Technologies, the SaaS (Software as a Service) CRM provider showcased it’s new functionality called Cloud Monitor. The vendor can now search social networking sites for comments about a company, continue

SaaS: Bailing out government IT

Next year, as directed by the Constitution, the U.S. Census Bureau will enumerate the country's citizens. That can be tricky when some of them want to go unnoticed. But this time the Census Bureau will use software as a service to try to accomplish that continue

RightNow Unveils New Cloud Monitor and Enterprise Analytics with RightNow May ’09

RightNow (NASDAQ: RNOW) adds Cloud Monitor and Enterprise Analytics to the latest version of its on demand customer relationship management (CRM) solution, RightNow May ‘09. continue

RightNow helping clients get social

RightNow Technologies has joined the growing field of CRM providers offering social network monitoring to clients. Cloud Monitor, part of RightNow's latest service suite upgrade, tracks consumer comments on Twitter and YouTube continue

USQ turns to Web 2.0 to connect with students

The University of Southern Queensland (USQ) is increasingly turning to social media tools and virtual environments to attract students and improve its services. The university is using the conversational power of social networking tools continue

USQ turns to Web 2.0 to connect with students

The University of Southern Queensland (USQ) is increasingly turning to social media tools and virtual environments to attract students and improve its services. The university is using the conversational power of social networking tools continue

USQ turns to Web 2.0 to connect with students

Social networking and virtual enviroments to play a new role in communicating with prospective and exisiting students continue

CustomerThink Showcase Innovation at Work

Check out RightNow Technologies Solutions Consulting Manager, Patricia Guerrero in Next-Generation Customer Service with Web 2.0 and Social Technologies webinar. continue

The World of Startups Outside Silicon Valley

Sramana Mitra's Bootstrapping: Weapon of Mass Reconstruction is a book for our time, becuase it's something real out of Silicon Valley. No more stories about legendary VC fundings or startup-to-IPO in six months. continue

Canberra Institute of Technology deploys RightNow CRM

Training institution The Canberra Institute of Technology (CIT) has deployed RightNow's on demand CRM solution to provide an enhanced student support service. continue

Venture Capital Dispatch

Venture capital is tougher to come by these days. Start-up entrepreneurs are finding that venture firms are pummeling a larger share of capital into existing portfolio companies rather than new ones, or playing hardball with term sheets. continue

RightNow Embraces "Social CRM," Upgrades Analytics

As part of its May '09 release, available now, RightNow is introducing a new "cloud monitoring" feature that enables agents to enter search terms (e.g. brand or product names) and find posts on the social web. continue

Track Twitter, YouTube comments via RightNow

Let no nasty tweet on Twitter or sarcastic product review on YouTube go unnoticed. Now service-savvy firms can detect whether the tweeterverse and online video critics are in a snarky or sunny mood when it comes to their brands, products and services. continue

RightNow joins CRM movement to extend customer service to social networks

RightNow Technologies is the latest CRM vendor to add social networking monitoring capabilities to its service suite. continue

RightNow, Salesforce Offer Services To Track Customer Complaints On Twitter, YouTube

So you buy a new smartphone, and the touch pad stinks. You post on your Twitter or Facebook account, “Should’ve known better than to buy a phone from XYZ Corp. Their stuff is junk.” You expect a few sympathetic replies from friends. Instead, continue

RightNow’s inside-outside May ‘09 edition

Next week, RightNow’s going to release its May ’09 edition, and it’ll add a couple of things that I think will become pre-requisites for CRM in the very near future. continue

The Canberra Institute of Technology Deploys RightNow to Enhance Student Support Services

RightNow® Technologies today announced that the Canberra Institute of Technology (CIT), a leading national provider of education services, has deployed RightNow’s on demand Customer Relationship Management (CRM) solution. continue

The Canberra Institute of Technology Deploys RightNow to Enhance Student Support Services

RightNow® Technologies today announced that the Canberra Institute of Technology (CIT), a leading national provider of education services, has deployed RightNow’s on demand Customer Relationship Management (CRM) solution. continue

Panic Passes

RightNow Technologies CEO Greg Gianforte says deals are getting done, but it takes longer. continue

Federal Government Considering Cloud Computing

In a sign that the government is looking to move quickly in its shift toward cloud computing, the General Services Administration has issued a request for information from infrastructure-as-a-service vendors, with a deadline of May 26. continue

Special Olympics gets loud welcome

“Loud and Proud,” the message on a hand-painted sign, captured the spirit of Wednesday night’s opening ceremony for the 2009 Special Olympics Montana State Summer Games. continue

RightNow Gets Air Force Win

Bozeman, Montana-based RightNow Technologies revealed Tuesday that one of its U.S. military customers has upgraded its service from on premise to on demand. continue

News Article 7479CRM Playaz Episode #8: Kindle DX, XXX Rated, C-Level Smackdown RightNow's Greg G.; and Twibes?

Our C-Level Smackdown this week features Greg Gianforte, the CEO of RightNow, industry rockstar and HOFer and a good dude. Does he slip up? You’ll have to listen. continue

CRM, Sterling Commerce solutions boost customer shopping experience

One direct response television company is taking steps to improve its customers shopping experience and on-demand tools are playing a big role. continue

AmberLeaf and Birst Provide Powerful Analytics to Clients

AmberLeaf, a specialist in sales, service, and marketing optimization, has partnered with Birst, a provider of on-demand solutions for business intelligence (BI) and analytics. continue

Charles Tyrwhitt enhances customer experience with RightNow

Charles Tyrwhitt has implemented an on-demand customer relationship management (CRM) solution from RightNow, designed to provide consumers with 24-hour access to information on items such as delivery timeframes, returns policies and clothing alterations. continue

AmberLeaf and Birst Partner to Provide Clients with Powerful Analytics that Improve Sales, Marketing, and Customer Service

AmberLeaf, the leader in sales, service, and marketing optimization, and Birst, a leading provider of on-demand solutions for business intelligence (BI) and analytics, today announced that they are joining forces to help clients quickly improve sales continue

CBS Interactive Benefits from RightNow Tech's CRM Solution

CBS Interactive, the web’s eighth most popular destination, uses RightNow Technologies On Demand CRM solution, and it is paying off handsomely. Since implementation, CBS Interactive has seen measurable improvement in its business. continue

Can Cloud Computing Get "Army Strong"?

RightNow Technologies unveils high-security software-as-a-service capabilities compliant with the Department of Defense's standards. continue

Direct Marketing Company Delivers Seamless Sales and Service Experience for Its Customers With Sterling Commerce Solutions

Sterling Commerce Customer Connection - Sterling Commerce, an AT&T Inc company, today announced that Guthy-Renker, one of the world's largest direct response television companies, is revolutionizing its customer shopping experience continue

Department Of Defense Pursues Private Cloud

The agency is launching development and testing tools that should make it easier for military developers to test and deploy software themselves without the red tape. continue

Is This A Tech Comback?

With Apple and eBay out with earnings today and the NASDAQ up seven of the last nine days, is the techology sector finally truning around? continue

SaaS can be mission critical too: CRM Specialist

CRM vendor RightNow Technologies highlights how it is breaking the myth that SaaS is only great for small and NPO enterprises with low-key security issues continue

RightNow Secures a Cloudy Future in Government

You know a trend is maturing when the government jumps in. Not that there aren't forward thinking people in government, but let's face it, things don't exactly happen at warp speed. Unless Obama is driving it. continue

RightNow Secures Department of Defense Contracts

Bozeman, Montana-based RightNow Technologies has unveiled new "defense-ready hosting capabilities" designed to support both the Department of Defense and other civilian government and intelligence agencies, continue

RightNow Introduces High Security CRM Hosting for US Department of Defense and Federal Civilian Agencies

RightNow Technologies today unveiled new, highly secure, defense-ready hosting capabilities designed to support both the Department of Defense (DoD) and other civilian government and intelligence agencies that require stringent, continue

RightNow Adds Secure Hosting

Bozeman, Montana-based RightNow Technologies, a developer of customer support and customer relationship management software, has added new support for "high security" hosting on its products. continue

Innovation amid disruption and change

Enterprises still underestimate the impact of social networks and social media, says Laef Olson, CIO of RightNow Technologies. continue

Tesco adopts CRM software to improve customer handling in call centres

Tesco has introduced on-demand CRM technology to improve customer service for people buying from the retailer's stores or website. continue

Get the most bang for your IT buck

Recessions are the perfect time to hone your IT planning and penny-pinching skills, says Andrew Donoghue. continue

Tesco deploys CRM system to help customers buying tech products

UK retailer, Tesco, is to deploy a CRM solution from IT services vendor, RightNow, to help it improve the support provided to customers during their buying process. continue

Tesco buys into SaaSy CRM

Tesco has adopted on-demand CRM technology to improve customer service for people buying electrical items from the retails giant's stores or website. continue

Tesco boosts customer support

Tesco’s technical support division is rolling out a new customer relationship management (CRM) system to improve visibility of client needs. continue

10 ways to make your boss love you

Worried about job security? These days, who's not? Andrew Donoghue offers some advice for tight times. continue

Tesco taps RightNow for tech queries

Tesco Tech Support has boosted its customer relationship management (CRM) options by implementing a platform from on-demand CRM provider RightNow Technologies. continue

RightNow, or your money back

RightNow Technologies has made a new commitment to its customers. It is now offering a money-back guarantee for its SaaS solution; if it falls short of its 99.9% up-time objective, it will refund a percentage of its clients’ subscription fee for customers continue

The power of live chat online

There is a phenomenon currently happening in the customer service community and it is generating a massive uptick in the adoption of technology to enable live chat as a customer service best practice. continue

RightNow February '09 Release Adds Product Registration Capablilites

I have covered RightNow, provider of CRM and customer service support systems, on a number of occasions and wrote about their last release. Recently, I spoke with Andrew Hull, Director of Product Marketing at RightNow. continue

thetrainline.com wins CRM Excellence award

Online ticket booking company Thetrainline.com has won the CRM Excellence Award 2009 for Europe, Middle East and Africa after it was judged to have the most effective customer initiative. continue

thetrainline sees traffic grow but transaction value fall

Online rail booking specialist TheTrainline has seen a spike in volume to its site since its revamp last autumn. continue

Uptime: the hidden CRM competitive advantage

A couple of weeks ago, we talked to Microsoft about its 99.9 percent uptime guarantee for Microsoft CRM Dynamics Online. While such a guarantee is a pleasant reassurance for small customers, it’s a major point for enterprise customers, continue

RightNow customer thetrainline.com wins EMEA award for CRM Excellence

Shortlisted alongside two other finalists, thetrainline.com presented details of its customer care strategy at the Gartner Customer Relationship Management Summit in London. continue

Online train ticket retailer wins CRM excellence awards

thetrainline.com uses RightNow to build a single view of customer interactions that its 280 contact agents can use to provide a fast and efficient service to customers when handling enquiries across phone, email, web and chat channels. continue

thetrainline achieves industry recognition for CRM system

Online ticket provider TheTrainline has won an industry award for its efforts to improve communication with customers. continue

The Power of Chat in Customer Service

There is a phenomenon happening in the customer service community and it is generating a massive uptick in the adoption of technology to enable live chat as a customer service best practice. continue

The Power of Chat in Customer Service

There is a phenomenon happening in the customer service community and it is generating a massive uptick in the adoption of technology to enable live chat as a customer service best practice. continue

Entrepreneurial Stimulus At The Local Level

Tax breaks and funding will only get you so far. Regardless of the state of the economy, I always advocate the principles of bootstrapping for entrepreneurs. continue

Building the Social Customer Service Experience

Over the next couple of years, more and more companies will take the plunge into delivering a more "social" customer service experience, to better engage with customers while also improving efficiency. continue

RightNow Technologies Optimistic About Future

Last month I reached out to Greg Gianforte the CEO of RightNow Technologies regarding how his company is doing. Why? Well the hosted communications/call center/CRM market seems to be doing better than others as a result of reduced CAPEX budgets... continue

Global CIO: The Excellent Opportunity Facing CIOs

CIOs today are in the perfect position to lead the next wave of customer-centric business evolution. continue

CRM breaks out

The days of the monolithic, high-risk CRM implementation seem long gone, but in fact such projects were the rage until just a few years ago. You still see them from time to time, as in Telecom's Siebel project that aims to transform the business continue

RightNow backs cloud SLA with refund offer

RightNow Technologies offers CRM on an on-demand basis and aims for 99.9 percent uptime (equivalent to ten minutes of downtime per week). continue

RightNow Ups the Ante on SaaS with Service Level Credits

RightNow Technologies today bolstered its world-class software-as-a-service (SaaS) capabilities with a money-back guarantee. continue

RightNow puts its money where its mouth is

RightNow Technologies today bolstered its world-class software-as-a-service (SaaS) capabilities with a money-back guarantee. continue

Travel operator builds customer service knowledge bank on SaaS

The web-based nature of SaaS tools lends them a certain affinity with online business. This is demonstrated amply by UK travel agent Thomas Cook’s deployment of on-demand CRM technology from US vendor RightNow. continue

Beyond Commerce Chooses RightNow's CRM Solutions

Beyond Commerce has selected RightNow Technologies’ on-demand customer relationship management (CRM) solutions to provide quality service experiences to customers and advertising sales representatives continue

SaaS An Easy Sell For This CIO

RightNow Technologies CIO Laef Olson talks about SaaS and how he approaches it with people who fill shoes similar to his. continue

Stimulating Citizen Experience

Could an infusion of Web 2.0 in the public sector change the way we view constituent service? continue

New Product Registration Capabilities in RightNow February ’09 Drives Top Notch Customer Care

RightNow Technologies today released the latest version of its on demand customer relationship management (CRM) solution, RightNow February ’09, which includes new product registration capabilities. continue

Better web help can reduce contact centre traffic by 50%

RightNow Technologies' Doug Warner says businesses can reduce the number of contacts handled by contact centres by as much as 50%, simply by helping customers find the information they are looking for faster and more efficiently. continue

On demand: in demand?

It may seem like a dramatic claim, but for the last 10 years or so the software industry has been undergoing somewhat of a civil war. We have two competing factions; on one side are those who evangelise the benefits of SaaS, while on the other are continue

Is now the right time for hosted CRM?

With the downturn taking a stronger grip day by day, everyone seems to be having their say regarding what parts of the technology industry will and will not survive the economic crisis, Steve Evans writes. continue

Holidaymakers ‘swayed by customer care more than prices’

Brits are more likely to book a holiday based on good quality customer care rather than cheaper prices, even in the tough economic climate, according to new research. continue

Survey reveals consumer worry over rising travel costs

Research into holiday booking habits has revealed that 21% of UK consumers plan to decrease the amount of holidays they book in 2009, as a result of the prevailing economic conditions. continue

The Match Game

These important tips to consider when choosing a live chat vendor for your ecommerce site help to see the differences in order to find the right solution. continue

Customers report frustrations when booking online

Travel companies may be losing out on online bookings due to consumer frustration with the experience, according to a new survey of 1,000 Britons. continue

It Keeps Coming Back to Customers

Experts weigh in on keeping a customer centric mindset to be a competitive differentiator imparitive for managing tough economic times. continue

Opinion: Cloud 9 for the enterprise or is our vision clouded?

Brett Waters, vice president APAC – South, RightNow Technologies, speaks exclusively to CRN about what cloud computing is and how this affects our organisation attitude towards technology. continue

Cloud 9 for enterprise or a clouded vision?

In his book, Living on the Fault Line, Geoffrey Moore states that in order to be successful, companies should concentrate on their core activities and outsource all other activities. continue

Best Practices in the Call Center: Make Every Contact Count

The importance of call centers and the value they create impact the customer experience in a time when customers are spending less. continue

Doing business with...

Brett Waters, vice president Asia Pacific South, RightNow Technologies continue

Photobox Improves IT Systems

Photobox has improved its IT systems to keep customers in the picture continue

Retailers look to KM to drive business

In this difficult economic climate, retailers face more daunting challenges than ever. Many are using knowledge management solutions to help improve sales and their bottom line. continue

Tech Solution: Web Self-Service

Save money and decongest your contact center traffic by investing in Web self-service solutions that can field the most commonly asked questions, provide answers, and help customers resolve issues by themselves. continue

RightNow Nov 08 Release Focuses on Call Center Agent Support

I recently caught up with Andrew Hull, Director of Product Marketing for an update and discussion of their latest release. This release focused on enhancing support for multi-channel contact centers. continue

UK: WSPA UK deploys RightNow on Demand CRM and experiences 40% reduction in repetitive emails

WSPA UK deploys RightNow on Demand CRM and experiences 40% reduction continue

Charities deploy on-demand CRM to improve operations and fund-raising

Two UK charities have deployed on-demand customer relationship management (CRM) systems to improve their operations and fund-raising. continue

Working in The Cloud: World Society for the Protection of Animals

The World Society for Protection of Animals (WSPA) UK, has deployed RightNow Technologies CRM in its supporter services team and across its website to improve their supporters’ experience. continue

5 Tools to Help Discover New Customers in a Down Economy

In an age where customers are as precious as rain drops in a drought, CRM is often hailed as the most essential business survival tool. continue

RightNow's Greg Gianforte on SaaS CRM

Gianforte, who founded RightNow Technologies in 1997, emerged from the last bust with a public company and in this podcast shares some of his thoughts on the current economy, what it means for RightNow and its customers. continue

Adding features: RightNow gets the timing part

RightNow knows how to communicate the value of their quarterly releases to their customers when offering implementation of new features. continue

Cooking up success: Grill maker cuts call-center volume, customer complaints with CRM

Meco, Corp., an outdoor grill manufacturer learns the lesson of the boomerang effect and implements a CRM system to help directly market to the end-user. continue

VLM Airlines deploys RightNow to enhance customer self-service

RightNow Technologies today announced that VLM Airlines, a leading European business airline, has gone live with RightNow continue

Consumers twice as vocal about bad customer experiences than they are good ones

According to the third annual Customer Experience Impact Report, a study sponsored by RightNow® Technologies and conducted by Harris Interactive®, outstanding service remains the top reason consumers will recommend a company continue

RightNow Summit: Credit crunch gives added elbow to customer clout

The credit crunch is tipping the balance of power ever more in the favour of consumers continue

RightNow Summit report: Innovating in the downturn

Continuing MyCustomer.com's exclusive coverage from RightNow's international Summit in Colorado Springs continue

Five copies of book to give away

The recently launched book ‘Eight to Great: Eight Steps to Delivering an Exceptional Customer Experience’, explains how to deliver experiences that transform consumers into life-long customers continue

Teleperformance, First Call Sign Purchase Agreement

Earlier this week a new study from RightNow Technologies and Harris Interactive, the 2008 "Customer Experience Impact Report," found customer service matters more than ever. continue

New Study Finds Customer Experience Expectations Continue to Rise Despite Economy

A new Harris Interactive customer experience impact study (sponsored by RightNow Technologies) finds that 87 percent of consumers have stopped doing business with an organization after a bad customer experience. continue

RightNow Aims to Balance Customer Experience With Cost Savings

Just back from the RightNow's global Summit (October 6-8) in Colorado Springs, I'd like to share a few highlights. But first, kudos to RightNow for picking The Broadmoor resort as the venue. continue

Study: 87 Percent of Customers Leave Due to Poor Service

According to a new study from RightNow Technologies and Harris Interactive, the 2008 “Customer Experience Impact Report,” customer service matters more than ever. continue

Wake Up People--Customers Demand Great Service

According to a recent customer experience study by RightNow Technologies and Harris Interactive, consumers seem to be more agitated than ever from poor customer experience...and they're not standing for sub-par service any longer continue

The Never-Ending Customer Service Journey

RightNow Summit '08: Ultimate customer centricity -- the "faultless journey" -- relies on integrated multichannel communications, an Expedia executive says. continue

RightNow Pushes Customer Experience Global

RightNow Summit '08: CEO Greg Gianforte calls customer experience the final frontier of differentiation. continue

SAP Tempers Revenue Outlook

Software Supplier Faults Credit Crisis for Drop in Orders as Businesses Feel Pinch continue

The Tech Sector Finally Gets Hit

People in the tech industry have said for months that the sector was less likely to suffer in the economic downturn because tech companies tend to have vast cash reserves and don’t do much borrowing. continue

Proof Customer Experience Impacts Your Business

The 3rd annual report on Customer Experience Impact was released today by RightNow Technologies and Harris Interactive. continue

Saas-y Applications

There are several trends that “consistently bubble to the top” amidst conversations and observations from analysts, competitors, customers, engineering, and the sales team. continue

Customer Experience: Lifeboat for Today’s Economy?

In its third year, the study finds that the experience is becoming more important as consumers continue to demand the service bar to be raised. continue

Gianforte's eight-step programme

RightNow boss Greg Gianforte has revealed his eight rules for improving customer relationships in business, with the intention of creating the fabled 360-degree view of the customer continue

Customer Service: Old Technology is Often the Best

Businesses looking to cut costs should think twice before they make changes that could lead to lower-quality service. People are more likely than ever to spread the word after a bad customer-service experience. continue

On-Demand Analytics Birsts Upon the Scene

Success Metrics releases Birst, a software-as-a-service business intelligence package with a free entry-level offering and a surprising focus on verticals. continue

Sold on SaaS

Software as a service has so delighted CIO Jonathan Earp at Informa PLC that he's positioning his company, and his IT staff, for the next step. That's a move to the broader concept of cloud computing. continue

Drugstore.com improves efficiency with customer service technology

Drugstore.com started using customer service technology from RightNow Technologies this year, and already the company says it has reduced the amount of time customer service representatives spend answering questions by 20%. continue

RightNow CEO Greg Gianforte: Big Bang CRM Has Fizzled Out

When economic times are tough, cost reduction is more important than ever, a lesson that RightNow CEO Greg Gianforte says his company learned well when the tech economy imploded earlier this century. continue

Case study: Thomas Cook improves customer service

The travel group's "Ask Thomas" portal will support 17,000 users by delivering up-to-date information continue

Overstock.com Takes Top Honors in the 2008 Gartner & 1to1 Customer Awards

During this week’s Gartner CRM Summit three winners of Gold 2008 Gartner & 1to1 Customer Awards vied for the 2008 User’s Choice award, voted on by conference attendees. continue

Consumers demand better customer service

Results from RightNow's study of consumer spending and expectation during the current credit crunch. continue

Gartner and 1to1 Customer Award Winners: Enterprise CRM Optimization

Gold Winner: Marktplaats.nl Caters to Disparate Customer Groups continue

Gartner and 1to1 Customer Award Winners: Customer Service Optimization

Gold Winner: Overstock.com's Customer Care Drives Growth continue

Google Chrome Will Challenge Some SaaS Providers

Google Chrome could help Salesforce.com, DemandTec, and other SaaS vendors evolve their offerings, but it also presents problems. continue

More on the Obama Campaign’s Use of the Web with RightNow

Last week I spoke again with Colin Jones, Public Sector Regional Manager and the RightNow project manager for the Obama effort and Andrew Hull, Director of Product Marketing to get an update on Obama’s use of the web through RightNow. continue

Mashing up the client to the cloud

Next week, I’ll fulfill a long-running ambition when I attend the Office 2.0 conference for the first time — I’m moderating a panel on Platform as a Service. continue

Day 10: Geography & Environment

What a beautiful part of the country this is. Soaring mountains, pine trees that outnumber the stars and the rare explosion of pent up gases that steam out of the ground. continue

Day 9: Creating Remarkable Customer Experiences

One of the things I’ve learned over my years of travels is this; if you want to learn and feel more about the place you are visiting, get out there among the locals. continue

RightNow Takes Aim at Customer Service 2.0

The Bozeman, Mont.-based provider's latest quarterly on-demand release "pushes the envelope," according to one industry analyst. continue

RightNow Offers New Features with August 08 Release

RightNow is a customer centric CRM company located in a very nice part of the world, Bozeman Montana. continue

RightNow August ‘08 Release: Customer Portal, Widgets, Co-Browse and Proactive Chat

RightNow Technologies announced their latest release this week, RightNow August ‘08, and it includes some very cool features that pay tribute to their B2C roots. continue

Update on the Obama Campaign’s Use of the Web

Last week I spoke again with Colin Jones, a Regional Manager for the Public Sector and the RightNow project manager for the Obama effort and Andrew Hull, Director of Product Marketing to get an update on Obama’s use of the web through RightNow. continue

RightNow shoots the contact center generation gap

It’s not enough for CRM companies to introduce new features to their solutions – they have to introduce new features that people will actually use. continue

RightNow August ‘08 Release: Customer Portal, Widgets, Co-Browse and Proactive Chat

RightNow Technologies announced their latest release this week, RightNow August ‘08, and it includes some very cool features that pay tribute to their B2C roots. continue

RightNow Continues Move to Web 2.0

RightNow has upped the interactivity quotient in its August '08 release, giving users a new customer portal that offers plenty of options for Web 2.0-style communications. continue

Mashups, portals and chat: RightNow unveils August 08 upgrade

RightNow Technologies has lifted the curtain on its latest update. With a focus on customer experience in the Web 2.0 world, will it be a game changer for the software as a service player? continue

RightNow Continues Move to Web 2.0

RightNow has upped the interactivity quotient in its August '08 release, giving users a new customer portal that offers plenty of options for Web 2.0-style communications continue

CRM in brief: Susan Carstensen, RightNow

This first in a series of short interviews with CRM vendors and users, sees MyCustomer.com sit down with Susan Carstensen, COO of RightNow Technologies. continue

RightNow launches August '08

New CRM tools designed to improve customer experience continue

CRM's August '08 Released by RightNow

RightNow Technologies has introduced August '08, the latest version of the company's on demand, customer relationship management (CRM) product. continue

Thomas Cook expands online agent support

The new functionality, nicknamed Ask Thomas, is powered by customer relationship management software from RightNow and gives frontline agents the ability to access a knowledge database that provides speedy responses to enquiries. continue

CRM from RightNow Picked for Oz's Virgin Mobile

Virgin Mobile officials say they will use RightNow on all contact center agent desktops to track and manage all incoming calls and e-mails. continue

Virgin Mobile Australia Calls On RightNow for SaaS CRM

Virgin Mobile’s Contact Centre Agents Will Rely on RightNow CRM to Provide Multi-Channel Customer Service continue

What's Your Customer Experience IQ?

To remind us of why delivering a superior customer experience is urgent, Greg Gianforte, CEO of RightNow Technologies, has authored a new book “Eight to Great: Eight Steps to Delivering an Exceptional Customer Experience.” continue

Streamlining Admissions: Opening the Front Door

When the admissions office runs smoothly, both students and staff benefit. Here are 10 ways to get there. continue

Top 15 Tips For Bootstrappers

Today, to go along with my new Forbes column, I have more bootstrapping tips from serial entrepreneur and storyteller extraordinaire Cree Lawson. continue

The Montana Mogul: RightNow CEO Greg Gianforte

His current company, RightNow, was founded in 1998, had an IPO in 2004, and has passed $100 million in revenue. continue

SkyEurope Airlines ties up with RightNow

The airline, which has carried 3.7 million customers over the past 12 months, plans to use the system for enhancing customer experience, initially deploying in English, Slovakian and German languages to support their biggest markets. continue

Austria: SkyEurope Airlines signs deal with RightNow

SkyEurope Airlines plans to use RightNow to provide superb customer experiences across many European countries. continue

SkyEurope Airlines Signs Deal with RightNow

SkyEurope Airlines plans to use RightNow to provide superb customer experiences across many European countries. continue

Bringing Business Back Home

More companies are moving to rural America vs. outsourcing overseas. continue

IT's Should-do List

Laef Olson, CIO of on-demand CRM vendor RightNow Technologies, sent me a list of the things he thinks often aren't being done but should be, especially when "IT constantly has a million things to do." continue

CRM from RightNow Picked for SmartSpeak

SmartSpeak Solutions, a vendor of interactive speech managed services, which operates the Network Speech Operation Center hosting speech applications for Australia, New Zealand and Singapore organizations, has selected CRM products from RightNow. continue

CRM's RightNow And The 8,732 Percent ROI

Normally we don't report on such news, but The Colorado Department of Revenue has won Nucleus Research's 2008 Technology ROI Award for realizing a return of 8,732 percent on its investment in RightNow's on demand CRM product. continue

Getting the customer experience right even more important in downturn

"A new study of consumer spending and expectation during the current credit crunch has found that while consumer spending is likely to decrease or stagnate, expectations of improved customer experiences and offerings are rising. continue

Study finds consumer expectations of improved customer experiences rise as the credit crunch takes hold

A new study of consumer spending and expectation during the current credit crunch has found that while consumer spending is likely to decrease or stagnate, expectations of improved customer experiences and offerings are rising. continue

Integrating Software as a Service (SaaS) CRM and ERP applications

CRM integration is a major challenge for organizations of all sizes. In this new series, SearchCRM.com will explore best practices for integration between CRM and other systems. continue

"A new study of consumer spending and expectation during the current credit crunch has found that while consumer spending is likely to decrease or stagnate, expectations of improved customer experiences and offerings are rising.

Study finds consumer expectations of improved customer experiences rise as the credit crunch takes hold

A new study of consumer spending and expectation during the current credit crunch has found that while consumer spending is likely to decrease or stagnate, expectations of improved customer experiences and offerings are rising. continue

Customers demand better service

Customers are expecting higher quality service than ever in spite of the current credit crunch, according to new research. continue

BT puts live chat on support site

BT Business has added an online chat service to its support website, based on technology from software as a service supplier RightNow. continue

BT.com uses RightNow on demand CRM

RightNow Chat can help improve contact centre productivity by enabling BT Business agents to serve several customers at a time through simultaneous chat sessions. continue

BT.com uses RightNow on demand CRM

RightNow Chat can help improve contact centre productivity by enabling BT Business agents to serve several customers at a time through simultaneous chat sessions. continue

Web delivery cuts errors in ACT's services

If anything is guaranteed to frustrate a customer, it is being given the wrong information. continue

BT gets chatty with business customers

BT is using instant messaging (IM) technology to allow its business customers to contact its customer service team. continue

BT.com Uses RightNow On Demand CRM to Chat with Business Customers Online

RightNow Technologies, today announced that BT Business is rolling out RightNow Chat to empower contact centre agents to instantly respond to customer queries via its BT Business' help and support website:bt.com continue

The Digital Savvy Customer

In a sample of 111,051 US citizens it was found that 5,672 of those fell into the digital savvy group. For the digital marketer, the characteristics of the group make for an interesting read. continue

Opinion: The year of being SaaSy?

With mounting concerns about the economy, C-level execs worrying about skilled IT staff shortages and budgets for capital expenditure tightening, Joe Brown makes the case for why 2008 is going to be the year for software as a service (SaaS). continue

Winning the Vote on the Web

In the US presidential election, the Web has changed how candidates operate. Tim Hoang reports on how social media has influenced the race for President. continue

RightNow Technologies Delivers First On Demand CRM Solution With Multi-Channel Feedback Management Capabilities Including Chat

New Online Chat Channel Expands RightNow’s Enterprise Feedback Management Solution to Deliver a Better Customer Experience continue

How Barack Obama Is Using the Web to Further Engage Voters

Barack Obama uses Web 2.0 tools to further engage its participants in campaign work and to better understand the issues that are important to voters. continue

RightNow expands CRM feedback loop

RightNow CRM users can now automatically send customers a survey following an online chat session with an agent, the company has announced. continue

CRM Vendor RightNow's Telecom Support Picked by Helio

Helio, a mobile service provider in United States, announced today that it’s selected “RightNow Telecom,” RightNow Technologies’ on-demand CRM product for telecommunications companies. continue

RightNow Wins Mobile Phone Service Firm

RightNow Technologies revealed Tuesday that mobile service provider Helio is supporting its customer base through the use of RightNow software. continue

SaaS technology benefits SME IT upgrades

Independent market analyst Datamonitor has examined the drivers associated with SaaS technology used by SMEs, which ease IT upgrades and provide access to the latest functionality. continue

Measuring SaaS's Profitability

Bruce Richardson has found that most SaaS companies are losing money acquiring new business in hopes of gaining long-term profitability over the life of the customer relationship. continue

More Than 140 Higher Education Institutions Worldwide Use RightNow on Demand CRM

RightNow Technologies today announced that more than 140 colleges and universities use its on demand CRM solution to recruit and retain students. continue

TomTom's sales rise, as web self-service helps keep costs in line

Based on the initial success of RightNow’s solution, TomTom has extended that implementation to include marketing automation capacities from the vendor to support the company’s growing loyalty program, according to TomTom. continue

ISM Announces Winners of 2008 Top 15 CRM Software Awards for Enterprise and Small & Medium Business Solutions

RightNow was selected as a recipient of the 2008 Top 15 CRM Software Awards by ISM. continue

Huge web surge to BA.com during 2006 terror alerts

Rightnow Technologies said BA.com found itself inundated with 1.5 million hits to its Latest Flight Information page in the 24 hours following the arrests of a suspected terror cell in London. continue

Is Open Source the ERP Cure-All?

Conventional and hosted applications thrive, but open source ERP is coming on strong. Here's how to choose the best type of solution for your own institution. continue

Churn and burn retailers leave customers fuming

According to a new online satisfaction report released yesterday, more than half surveyed have ceased buying products and services from a company due to poor customer service. continue

Consumers spurn company 'churn and burn'

Consumers yearn for companies with a brain, and happily spurn those whose only true speciality seems to be poor customer service. continue

Online shoppers torn between bad service and cheap products

About half of Australian and New Zealand online shoppers will abandon online retail sales providers with poor customer service, a survey has found. continue

Waters role in the Pacific

CRM and SFA specialist RightNow Technologies has appointed Brett Waters as vice president for Asia Pacific – South continue

Software as a service (SaaS) is now on the menu of large companies

Having been the order of the day in small- and medium-sized businesses, software as a service (SaaS) is now on the menu of large companies. continue

Software-as-a-service now on menu of large companies

Having been the order of the day in small- and medium-sized businesses, software as a service (SaaS) is now on the menu of large companies continue

CRM on the Campaign Trail with Barack Obama, According to RightNow Officials

Obama is the only candidate using any sort of CRM technology, however, there are other CRM products being used by other candidates, according to the report. continue

CRM and Obama, CRM in the Gulf, LS2 and Microsoft ERP, OSA Elections, Nexendi's ERP, NetSuite's Virginity

According to company officials, Democratic Presidential candidate Barack Obama’s campaign is using RightNow Technologies’ CRM. continue

Voter-relations management

The Obama campaign hired RightNow Technologies to develop an e-mail response system for people with questions about the campaign.The Obama campaign hired RightNow Technologies to develop an e-mail response system for people with questions about the campai continue

Voter-relations management

The Obama campaign hired RightNow to develop an e-mail response system for people with questions about the campaign. continue

Barack Obama: First CRM President?

Sen. Barack Obama may be the first U.S. president to use CRM technology as a tool to encourage constituent feedback and participation, if his campaign's efforts along those lines are any indication. continue

10 Questions for Greg Gianforte

Gianforte spoke to Inside CRM about RightNow Version 8, the promise of constant uptime and what his company does to build relationships with its own customers. continue

iRobot On Outsourcing The Call Center

iRobot Corp.has moved it call center to an outsourced operation with help from RightNow. continue

Obama's Answer Center -CRM from RightNow on the Campaign Trail

The Obama campaign needed a way to respond to this dramatically increasing incoming flow and approached the on-demand service, RightNow, for CRM help. continue

Customer-centric CRM from RightNow

RightNow positions its CRM solutions as being developed from the customer’s perspective while many of the other CRM vendors design their tools from the sales person’s perspective. continue

The 2008 CRM Service Awards: Elite - iRobot

Automation is second nature to robotics supplier iRobot, making automated customer service from RightNow Technologies a solid match continue

The Essential Guide to Hosted vs. On-Premise CRM

Having trouble making a decision? Use this guide to learn the pros and cons of each type of solution. continue

The 2008 CRM Service Awards: Web Interaction Management

A new category covers multiple channels of customer support: email, instant messaging, click-to-call, click-to-chat, online forums, etc.; RightNow Technologies is the inaugural winner. continue

The 2008 CRM Service Awards: Web Self-Service

While the technology to establish Web self-service is readily available, maximizing the benefits remains a challenge; RightNow Technologies wins by a healthy margin. continue

CRM in action: BA tackles terrorist pressures

When new passenger regulations were implemented 18 months ago, BA prepared itself for a surge in contact from concerned customers using RightNow. continue

British Airways cuts call traffic

Official travel information is relayed to the carrier's web site within one hour continue

The Emerging SaaS-Only Enterprise

Shaklee is using RightNow's technology for all its customer interface applications, mass-mail marketing, call centers, telephone order entry and Web knowledge content capabilities. continue

More the Obama Campaign's Use of Web and Enterprise 2.0 - from Rolling Stone Magazine

The Obama Campaign has implemented the Obama Answer Center, a dynamic FAQ listing developed by RightNow Technologies. continue

TomTom Migrates to RightNow CRM System

RightNow, a vendor of on demand CRM software, has successfully migrated TomTom's on premise customer relationship management operation to its London-based data centre. continue

TomTom Migrates to RightNow CRM System

RightNow, a vendor of on demand CRM software, has successfully migrated TomTom's on premise customer relationship management operation to its London-based data centre. continue

Forget Politics As Usual

This year online technology is making its mark on the U.S. political process as a crucial part of any campaign strategy, much like it has in business. continue

Citizen CRM: Treating Taxpayers Like Customers, Part 2

Government agencies are catching on to the need for CRM and other technologies. continue

CRM in action: TomTom steers the way to SaaS

Satellite navigation device firm TomTom recently migrated from on-premise to on-demand - and insists it has no desire to go back to the old order. continue

Choosing the Right Solution Will Bring Your Institution's CRM Strategy to Life

The right CRM solution can deliver great constituent experiences across the student lifecycle to attract applicants, retain active students, and maintain relationships with alumni. continue

Pulling Themselves Up

Bootstrap Montana program is lending funds as well as expertise to small businesses in Montana. continue

The secrets to successful emarketing

Done correctly, emarketing can be a highly valuable way to engage new and existing customers and collect the information needed to ensure future communication is relevant and tailored. continue

Shaklee Cleans Up with SAAS

Shaklee looks to the cloud to effectively align IT with business requirements. continue

Shaklee Cleans Up with SAAS

With this latest version, RightNow said that it delivers a new contextual workspace for maximum agent productivity. continue

Simon Hendery: When the customer wants answers

Linksys is a customer of RightNow, a business focused on helping its clients use the web to improve "the customer experience” while reducing costs. continue

CRM from RightNow, February '08 Release Announced

This version, company officials say, offers "a new contextual workspace" as well as topic monitoring capabilities to help "understand customer sentiment." continue

RightNow Tries New UI Approach to CRM App

Context-sensitive drop-down menus and topic monitoring are two key upgrades continue

RightNow Launches Feb 08 Release

RightNow February ’08 features a Contextual Work Space feature which dynamically changes the fields shown on an agent's desktop based on the interaction with the customer continue

RightNow Tries New UI Approach to CRM App

Context-sensitive drop-down menus and topic monitoring are two key upgrades continue

RightNow Upgrades CRM Platform

RightNow Technologies has released a new version of its on-demand CRM platform. The two main upgrades to the system are a contextual agent workspace and feedback topic monitoring. continue

Cabela's Connects with Customers Online

Cabela’s uses RightNow On Demand customer relationship management (CRM) to chat and connect with customers online. continue

Obama gets SaaSy with Hillary!

In contrast to Clinton, Obama has successfully integrated a RightNow-powered database into his campaign, answering questions intelligently and on demand. continue

Oracle Adds Single-tenant Option to CRM On Demand

Oracle Corp. today expanded its SaaS CRM application to include a single-tenant version, a move that will offer customers more flexibility and security, according to the company. continue

Cabela's Chats and Connects With Customers Online

Cabela’s uses RightNow On Demand customer relationship management (CRM) to chat and connect with customers online. continue

RightNow Buffs Up Retail App

New features in RightNow's retail-specific application will make it easier for service reps to invite feedback during chat sessions, and then leverage it to take appropriate action. continue

Obama Campaign Relies on Tech Tools

Every campaign has a site, but this presidential candidate uses technology effectively to connect with voters. continue

Chris Sortzi, VP Public Sector, RightNow Technologies

In the following Q&A, Sortzi discusses how RightNow has been able to create a market presence in the delivery of CRM solutions — and see a client renewal rate of over 90 percent. continue

RightNow powers Obama's Answer Center

The Obama campaign is using the Internet and other web-based technologies to engage voters and stay in touch with constituents. continue

RightNow adds to customer service offerings

RightNow Technologies has added new capabilities to RightNow Retail, an on-demand CRM offering deployed by retailers including Cabela's. continue

FAQs-Do you have them?

A recent article in Customer Relationship Management magazine explained how Carfax has used to develop an ever-expanding list of FAQs which customers can search online. continue

CRM from RightNow Reeled In by Cabela's

Cabela’s has announced the adoption of RightNow Technologies on demand customer relationship management for customer service. continue

CRM for Retailers from RightNow Enhanced

RightNow Technologies has announced enhancements to RightNow Retail, its on-demand CRM product tailored for retailers. continue

RightNow Enhances Software For Retailers

Bozeman, Montana-based RightNow Technologies said Tuesday that it has enhanced the firm's software-as-a-service offering for retailers. continue

Study Examines Importance of Customer Service

Research by numerous companies investigating the contact center industry has time and again revealed that customer service is a key to customer loyalty. RightNow can help with this. continue

Consumer frustration leads to lost sales for Great Britain's e-retailers

Online retailers in Great Britain lost sales during the 2007 Christmas shopping season because consumers had difficulty in finding product and delivery information. continue

What Would You Rather Do?

According to a study conducted by Harris Interactive and RightNow Technologies, 54 percent of U.S. consumers surveyed would rather clean their house than deal with poor service. continue

Most Agencies Still Wary of SaaS

The GSA decided to use the SaaS model for USA.gov, and the Defense Department chose SaaS to acquire collaboration tools through its Net- Centric Enterprise Services contract. continue

Always On

The new generation of consumers, clients, and customers is perpetually connected -- to the Internet, to you, and to each other. What can Web 2.0 do for you? continue

CRM On-Demand Vendor RightNow Releases 2007 Financial Results

RightNow Technologies has announced results for the fourth quarter and year ended December 31, 2007. continue

CRM for Enterprise from RightNow Wins Industry Award

RightNow Technologies has won the SearchCRM.com 2007 Product of the Year award recipient continue

One in five Christmas web sales abandoned

Nearly one in five (19 per cent) online Christmas shoppers abandoned their purchase before they paid because of insufficient delivery information, according to a survey. continue

What Seems to Be the Problem?

With RightNow's help, Carfax was able to implement a new FAQ page and boost its productivity and customer satisfaction. continue

Ten More (Great) Ecommerce Ideas

Practical eCommerce recently asked 50 industry insiders to share a great, innovative idea that could potentially help an ecommerce firm. Here’s what ten of them had to say. continue

CRM Success: Overstock.com Places Fourth in Overall Customer Service

Overstock.com, has announced that it placed fourth in the 2007 NRF Foundation/American Express Customer Service Survey. continue

The case for corporate volunteering

The financial case for giving staff time off to undertake volunteer work may be tricky to measure but growing numbers of firms believe there is a strong case for corporate volunteering continue

2007 CRM Products of the Year

RightNow Technologies wins 2007 CRM Products of the Year continue

United States

Greg Gianforte, CEO, president, chairman and founder of the 10-year old company, told CRM Buyer that he doesn't necessarily believe a recession is a foregone conclusion for next year. continue

BBC delivers iPlayer Christmas gift

As part of the BBC's preparation for the iPlayer, the corporation has focused on customer service, implementing technology from RightNow to support service and relating marketing activities. continue

Staying afloat

The widespread flooding that hit the UK this summer proved a severe test for many businesses’ disaster recovery measures continue

BBC delivers iPlayer Christmas gift

As part of the BBC's preparation for the launch of the iPlayer, the corporation has focused on customer service, implementing technology from RightNow to support service and relating marketing activities. continue

Zero Contact Resolution: A Proactive Approach to Improving the Customer Experience

To satisfy and retain customers, you must adopt best practices that will enable you to anticipate customers’ needs and address potential issues before they contact you. continue

New Montana program helps rural entrepreneurs

A new incentive program for small businesses in Montana is officially underway and one of the aims is to help rural entrepreneurs. continue

The Top CRM 25 Influencers of 2007

We suggest this list of big shots, bloggers, analysts and technologists who made major impacts in 2007 — and whose ideas promise more changes for 2008. continue

BBC gives iPlayer a festive push

The BBC's first marketing campaign for its iPlayer on-demand programming service will break on Christmas Day and star David Attenborough, Jo Whiley and Jeremy Clarkson. continue

Entrepreneur's Journal: Does your business need a Wikipedia page?

Keep in mind that a Wikipedia page can help improve your website's search engine rank – and perhaps drive some traffic. What's more, a Wikipedia page can lend some credibility to your business. continue

Hertz enhances online bookings

Hertz has acted on customer feedback and made it even easier to make and modify car rental bookings online at www.hertz.co.uk, or over the phone. continue

Tech Spending Will Slow In 2008

Businesses are expected to be particularly cautious with spending on big-ticket computer and telecom equipment. continue

Redefining CRM

We examine how the latest CRM software suites exemplify new ways in which organizations are connecting with customers. continue

SaaS Goes To Work At Motorola And The Humane Society

Two real-life deployments show how software as a service works. continue

Entrepreneur's Journal: Cranking out more cash from e-commerce

E-commerce sites can still be complex, but there are ways to help prevent customer frustration. continue

RightNow Embraces Web 2.0

The Montana-based CRM software provider unveils the November '07 edition of its flagship product, replete with trendy new features. continue

RightNow Tech Releases Web Widget for Enterprise Level CRM

RightNow Technologies has displayed their support of the Google/Yahoo "Web" Widget concept with the release a "Web" Widget that allows access to their enterprise level CRM service. continue

RightNow issues November release

RightNow Technologies has issued its latest release which includes a number of features designed specifically to integrate CRM data with and enhance the public-facing parts of a company's web presence. continue

The shape of software to come

Software is beginning to turn away from store-bought CDs and more towards internet downloads. continue

What is cool in the RightNow November 07 release: knowledge syndication widget

RightNow Technologies announced their latest version this week, RightNow November ‘07. continue

RightNow gets catalogue widget

RightNow Technologies has showed off a “knowledge syndication" widget as the highlight of its new RightNow November 07 enterprise CRM service. continue

RightNow launches latest on-demand CRM release

November '07 update for on-demand CRM application makes widgets and a revamped end-user interface available to boost customer service and interaction. continue

RightNow Focuses on Customer Outreach With Syndication Widget

The content to be syndicated with RightNow's widget could be anything from product information and specs to store policies about which credit cards are accepted, according to Suzy Meriwether, industry solutions manager at RightNow. continue

Profile: Alison Higgins-Miller, RightNow Technologies

Interview with Alison Higgins-Miller, Vice President Asia Pacific for RightNow Technology. continue

How to Deliver Superior Online Customer Service

Poor customer service causes chronic customer frustration and drives up costs, since more questions will have to be answered by phone and email. Three mistakes in particular can undermine the effectiveness of the Web as a self-service channel. continue

The customer is everything

Commentary--Today, the success of every consumer-facing business depends on making it easy and satisfying for people to do business with you. continue

Oracle OpenWorld: Oracle's SaaSy claims

Despite mixed signals about Software as a Service (SaaS) in the past, Oracle still wants a slice of the SaaS pie - and is positioning its products as a SaaS platform. continue

Is The Title CIO Still Viable -- Or Something Else?

The long rumored demise of the CIO position may have been more than a little exaggerated, even with the best intentions. continue

Video: Cliff Saran talks to David Ward, Nikon's CRM boss

In this interview Cliff Saran speaks to David Ward, CRM manager at camera manufacturer about how the company has been improving its customer service by using CRM software supplied on-demand from RightNow Technologies. continue

Mobile CRM Deal for Antenna and Oracle, Castle and SalesLogix, Apatar and Salesforce.com, Cast Iron and RightNow, OpSource and Skycom, Oracle EMEA

Antenna Software, a Certified Partner in the Oracle PartnerNetwork, has issued a joint announcement with Oracle for the availability of AMPower Sales for Oracle's PeopleSoft Enterprise CRM. continue

Online pointers to answers

iPoint, a new online question-and-answer system for students, has been met favorably among young people. continue

Contact Center Surveying Is Essential

The surveying market may be fragmented, but that doesn't diminish its importance. continue

On the Scene: Gianforte Talks CRM

The industry rebel -- and founder and chief executive officer of RightNow Technologies -- sits down for a chat. continue

Cast a Narrow Net

Marketers can't afford to target every fish in the sea. With better aim and finely honed tools, they can take more time to invest in their customer relationships to create highly compatible lists. continue

RightNow CRM for Higher Ed Now Available in Australia

RightNow Technologies has announced Australian availability of RightNow Higher Education. continue

The five tenets of SaaS integration

Here are the five tenets of SaaS integration, further proof of the lasting importance of IT. continue

Local enterprises deploy SaaS RightNow

The hype surrounding software as a service (SaaS) is beginning to translate into real use in Australia. continue

House of Horrors

Granted, by its very nature housebuying is going to be a stressful experience, and poor customer service can make it even worse. continue

RightNow delivers tailored solution for higher education

RightNow Technologies today announced Australian availability of RightNow Higher Education continue

Entrepreneur's Journal: Bootstrap it like Google

Looking for some insight, tips and hints on "old-fashioned bootstrapping", Tom Taulli interviews a variety of entrepreneurs on the topic. continue

Unis update on demand CRM

RightNow Technologies has released a CRM package specifically tailored for the university sector, with three Australian Universities already confirmed as customers. continue

Demandware and RightNow Technologies team up for CRM e-commerce offer

CRM firm RightNow Technologies and e-commerce services firm Demandware have teamed up to offer an integrated customer relationship management and e-commerce offering. continue

RightNow and Demandware's CRM, E-Commerce Joint Product

RightNow Technologies and Demandware announced their combined on-demand customer relationship management (CRM) and eCommerce product. continue

RightNow Partners for a Mashup

The Bozeman bunch signs partnerships with Demandware and Cast Iron Systems to expand its e-commerce and integration capabilities. continue

RightNow Partners With DemandWare

Bozeman, Montana-based CRM software provider RightNow Technologies said today that it has partnered with Demandware, a provider of e-commerce software, which combines tools from the two companies continue

RightNow Delivers Tailored Solution for Higher Education

RightNow Technologies today announced Australian availability of RightNow Higher Education continue

RightNow, Demandware Mash Up CRM, E-Commerce

The driver behind the RightNow, Demandware CRM and e-commerce mash-up is the growing necessity of integrating the online channel into back-office functions, explained David Hayden, director of product strategy for RightNow. continue

SaaS CRM taking a new vertical approach

Organizations looking for vertical CRM functionality are suddenly open to a new wave of options, thanks to on-demand CRM. continue

Machines In Translation: Do MT Engineers Dream of Selectric Sheep?

Kevin Heisler, as a machine translation (MT) focuses on several issues with search engine marketing and some problems business owners face every day. continue

Electronic Arts Customer Service Is No Game

Boyd Beasley, EA's senior director of customer support, recently spoke with Editor-in-Chief Ginger Conlon about the company's strategic approach and innovation within the customer service department. continue

Want to enlist? Let's chat

Air Force uses online service to get to know potential recruits continue

Greg Gianforte, CEO, RightNow Technologies, Inducted into CRM Hall of Fame

Greg Gianforte, CEO, RightNow Technologies, Inducted into CRM Hall of Fame continue

RightNow Helps Sony Online Entertainment Provide Exceptional Gaming Experience with In-Game Support

RightNow Technologies today announced that worldwide gaming leader Sony Online Entertainment LLC (SOE) is using the company’s on demand CRM solutions to handle global customer support issues across its web self-service, email, chat and call centers. continue

Consumer Electronics Gets CRM RightNow

While many enterprise CRM buyers in the past have regretted over-customizing, providing an industry-specific version as a starting point can go a long way." continue

Special Report: RightNow - quietly confident

RightNow CEO Greg Gianforte discusses the Software as a Service market, how enlightened CIOs see SaaS as an opportunity, and what his company's prospects are. continue

eHarmony Says "I do"

Forget the Frog. Outstanding service helps the matchmaker’s clients find their fairy-tale soul mate—no amphibians necessary. continue

RightNow Sponsored Study Shows Increasing Trend for Consumers to Boycott Organisations Following a Poor Customer Experience

Survey Reveals Northerners Swear, Scots Complain, Welsh Cry and Londoners Blog after a Bad Customer Service Experience continue

SaaS Steps Up

A pure-play vendor argues traditional CRM software vendors still don't get it. The changing face of business is driving more and bigger companies to embrace software as a service options. continue

SAP Saas solution is not just about technology

Under the old SaaS model, a customer paid all the money up front. Under the new model it is pay over time. In the old model revenues were created around licensing fees and maintenance. continue

RightNow gets in touch with clients’ emotions

The problem any form of electronic-based communication has faced over the years is trying to understand the degree of anger or joy contained within it. continue

Colorado tax site eases e-mail burden

Technique | Colorado Department of Revenue seizes control of an avalanche of customer e-mails continue

I Hear America Griping

Consumers have become less forgiving of bad service, according to a recent survey sponsored by RightNow Technologies. continue

SaaS adoption escalating without IT department support

Business says no expensive IT professionals required continue

Government warming to on-demand CRM

As government agencies are taking a closer look at CRM technology to manage their relationships with citizens, they're eyeing the concept of Software as a Service (SaaS) as well. continue

The 2007 Market Awards: Hall of Fame

This year's inductee has earned his place in the pantheon several times over. continue

Dave Duffield Inherits the Earth

Many companies whose solutions rely on front office data currently have an easier time integrating with front office solutions than legacy back office systems. continue

RightNow: Fun Stuff, But is There More to do with CRM?

eWeek asks: is there anything left to report on CRM? Are there any advancements, any areas left to be developed outside of the traditional triad of sales, service and marketing? continue

Beltway Bet: RightNow Technologies