Overstock.com Selects RightNow Technologies to Deliver a Superior Customer Experience
Bozeman, Mont., August 15, 2006
RightNow® Technologies (NASDAQ: RNOW) today announced that it has been selected by Overstock.com® to help the online retailer increase the quality and efficiency of customer interactions across all contact centers and communication channels. The company also expects to achieve greater operational efficiencies throughout its multiple global contact centers.
RightNow's on demand solutions empower its clients to achieve a superior customer experience by delivering knowledge at the point of action. By providing employees, customers and outsourcing partners with the right information when they need it, RighNow's solutions ensure that every interaction-from a potential buyer looking for an answer on the web to a telemarketer making calls for an up-sell campaign-is successful and complete.
RightNow will provide Overstock.com with solutions for its internal contact center, its domestic and overseas outsourcers, and its web and voice self-service systems. In addition, RightNow's solutions will be designed to unify these separate operations into a single, seamless customer care environment to help Overstock.com achieve a consistent high-quality experience across phone, email and web channels.
"Our customers are savvy, demanding shoppers who expect the very best prices and service every time they do business with us," said Stormy Simon, Overstock.com's senior vice president of customer care and branding. "RightNow is providing us with the technology and services we need to consistently deliver exceptional service while controlling our service and support costs."
Overstock.com selected RightNow after an extensive evaluation of offerings from other vendors. RightNow was chosen based on the tight alignment between its capabilities and Overstock.com's business needs-as well as other factors such as ease-of-use and proven success in the online retail market.
RightNow's solutions delivered more than 30 million customer interactions for Internet retailers in the past year, and that number continues to grow as more online retailers select RightNow's solutions to enhance their customers' experiences.
"Consumers know they have many choices when it comes to shopping online," Greg Gianforte, RightNow's founder and CEO, said. "Providing an exceptional customer experience has become an effective differentiator for online retailers. By working with RightNow, Overstock.com is moving aggressively to ensure that it delivers the kind of customer experience that keeps buyers loyal and motivates them to enthusiastically recommend the company to others."
About Overstock.com
Overstock.com, Inc. is an online "closeout" retailer offering discount, brand-name merchandise for sale over the Internet. The company offers its customers an opportunity to shop for bargains conveniently, while offering its suppliers an alternative inventory liquidation distribution channel. Overstock.com, headquartered in Salt Lake City, is a publicly traded company listed on the NASDAQ National Market System and can be found online at http://www.overstock.com.
Overstock.com is a registered trademark of Overstock.com, Inc.
About RightNow Technologies
RightNow (NASDAQ: RNOW) delivers the high-impact technology solutions and services organizations need to cost-efficiently deliver a consistently superior customer experience across their frontline service, sales and marketing touch-points. Approximately 1,800 corporations and government agencies worldwide depend on RightNow to achieve their strategic objectives and better meet the needs of those they serve. RightNow is headquartered in Bozeman, Montana. For more information, please visit http://www.rightnow.com/.
RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995
This press release may contain forward-looking statements. These forward-looking statements are not guarantees of future results and are subject to risks, uncertainties and assumptions that could cause our actual results to differ materially and adversely from those expressed in any forward-looking statement.
Such forward-looking statements include, but are not limited to, statements regarding RightNow's ability to help Overstock.com differentiate its customer experience; achieve greater operational efficiencies across multiple global contact centers; expand its customer base; strengthen its brand; expand margins; optimize retention; control service and support costs; unify separate operations into a single, cohesive customer care environment; and ensure a consistent customer experience. The risks and uncertainties referred to above include those risks identified in our Form 10-K for the year ended December 31, 2005, and all our subsequent filings with the Securities and Exchange Commission, which contain and identify important factors that could cause the actual results to differ materially from those contained in our projections or forward-looking statements. Further information on potential factors that could affect our financial results is included in our annual report on Form 10K, our quarterly reports on Form 10Q, and our current reports on Form 8-K filed with the Securities and Exchange Commission. The forward-looking statements in this release speak only as of the date they are made. We undertake no obligation to revise or update publicly any forward-looking statement for any reason.
Greg Gianforte