RightNow Teams with Birst for Advanced Business Analytics
Next-generation, on demand BI solution brings fast, flexible insight to RightNow clients
Bozeman, Mont., and San Fransisco, Calif., September 30, 2008
RightNow® Technologies, Inc. (NASDAQ: RNOW), a leading provider of on demand customer relationship management solutions and Birst, a new on demand solution for business intelligence and analytics, today announced a new alliance. RightNow has selected Birst™ as a preferred on demand business intelligence solution, to help RightNow clients gain greater insight into and make more informed decisions about customer interactions.
“With the business intelligence and analytics capabilities of Birst, our clients can get greater value from their RightNow data,” said David Vap, vice president of Products, RightNow. “We considered several business intelligence providers, and Birst stood apart as one of the best solutions, delivering advanced capabilities quickly, with the flexibility and ease of use that our clients want and need. RightNow clients will also benefit by being able to easily integrate non-CRM data, such as financial or product data, into Birst, for a more complete view of business performance.”
Birst is a next-generation, on demand solution for business intelligence and analytics that automates the complexities of business intelligence and improves its usability. Birst is a fast, powerful solution that is designed to be easy enough for business professionals to use and flexible enough to address rapidly changing needs. Birst applies the benefits of the on demand deployment model to improve the affordability of a full-feature business intelligence solution implementation.
RightNow and Birst are teaming to provide RightNow clients with the scalable, high-performance insight that Birst provides, along with the ability to analyze RightNow CRM data in combination with data from other parts of their organizations. By allowing RightNow clients to look across their businesses, Birst helps them to better understand cost drivers, efficiency levers, and trends by region or product. Such fact-based analysis empowers organizations to take actions that optimize their customer service offering.
“We are delighted that a forward-looking company like RightNow has selected Birst to help its clients get greater insight into their business,” said Brad Peters, CEO of Success Metrics, the provider of Birst. “As an on demand solution, Birst delivers powerful business intelligence quickly and affordably. In just minutes, RightNow clients can get the facts they need to make informed decisions – decisions that will have a positive impact for them and their customers.”
About Birst
Birst™ is the only self-service, on-demand business intelligence solution, to bring the benefits of fact based decisioning to a much broader audience by making it affordable, fast, and easy to use. Delivered by Success Metrics, the leading provider of software-as-a-service analytical solutions, Birst is designed to support users of all sizes – from individuals to groups and even entire companies, so that everyone can benefit from greater insight into their business.
For more information, please visit www.birst.com/rightnow
About RightNow Technologies
RightNow (NASDAQ: RNOW) delivers the high-impact technology solutions and services organizations need to cost-efficiently deliver a consistently superior customer experience across their frontline service, sales and marketing touch-points. Approximately 1,900 corporations and government agencies worldwide depend on RightNow to achieve their strategic objectives and better meet the needs of those they serve. RightNow is headquartered in Bozeman, Montana. For more information, please visit www.rightnow.com.
RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.
Safe Harbor Statement By RightNow under the Private Securities Litigation Reform Act of 1995
This press release may contain forward-looking statements. These forward-looking statements are not guarantees of future results and are subject to risks, uncertainties and assumptions that could cause our actual results to differ materially and adversely from those expressed in any forward-looking statement.
The risks and uncertainties referred to above include, but are not limited to, risks associated with our business model; our ability to develop or acquire, and gain market acceptance for, new products in a cost-effective and timely manner; the market success of our August 2008 release; our success in marketing the Birst/RightNow alliance; the gain or loss of key customers; competitive pressures; our ability to expand operations; fluctuations in our earnings as a result of the impact of stock-based compensation expense; interruptions or delays in our hosting operations; breaches of our security measures; our ability to protect our intellectual property from infringement, and to avoid infringing on the intellectual property rights of third parties; our ability to manage and expand our partner relationships; our ability to expand, retain and motivate our employees and manage our growth, and general economic conditions. Further information on potential factors that could affect our financial results is included in our Annual Report on Form 10-K, quarterly reports of Form 10-Q, and in other filings with the Securities and Exchange Commission. The forward-looking statements in this release speak only as of the date they are made. We undertake no obligation to revise or update publicly any forward-looking statement for any reason.
Greg Gianforte