Once deployed, the system will empower customers to find answers to their questions using RightNow's intuitive web self-service features throughout SkyEurope Airlines' website and specifically within its online help page. The technology will open up a 24/7 channel for customers to find information on everything from time sensitive flight information to more general details about the company. As a result, RightNow will support a positive customer experience, and aim to reduce repetitive questions coming into the contact centre via phone and email.
"We want to ensure that our customers are able to get the information they want any time they need it," said Steven Greenway, Chief Commercial Officer, SkyEurope Airlines. "Implementing RightNow's expert solutions is the next step in getting closer to our clients. From now on we will be able to provide a superb customer experience to each and every one of our customers"
About SkyEurope
SkyEurope is the leading low-cost airline in Austria, Czech Republic and Slovakia. We offer flights to convenient airports with one of the highest punctuality rates in Europe. Operating a fleet of 15 new Boeing 737-700 NG aircraft with an average age of a little more than one year, SkyEurope is one of the most environment friendly airlines in Europe. Over the past 12 months we have carried 3.7 million customers and this summer we are operating on 77 routes to 41 destinations in 19 countries.
SkyEurope has been listed on the Vienna and Warsaw stock exchanges since 27 September 2005.
About SkyEurope Airlines:
* leading low-cost airline in Austria, Czech Republic and Slovakia
* Youngest fleet in Europe consisting of 15 Boeing 737-700 Next Generation
* more than 10 million passengers carried since start of operations
* Team of more than 750 SkyEuropeans
* 3 bases, 77 routes, 41 destinations, 19 countries
About RightNow Technologies
RightNow (NASDAQ: RNOW) delivers the high-impact technology solutions and services organisations need to cost-efficiently deliver a consistently superior customer experience across their frontline service, sales and marketing touch-points. Approximately 1,900 corporations and government agencies worldwide depend on RightNow to achieve their strategic objectives and better meet the needs of those they serve. RightNow is headquartered in Bozeman, Montana. For more information, please visit www.rightnowtech.co.uk.
RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.