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RightNow

Contact Center Software

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Contact Center Software

Just getting by is no longer an option in today's business world. Customers want more and expect companies to deliver. Managing these expectations while remaining mindful of the bottom line is a constant challenge. RightNow understands how precarious this balancing act can be. Customer contact centers are the first customer touch point, which can make or break the overall customer experience. That's why our contact center software provides the necessary information for the positive customer interaction that protects your company's reputation.

Explore contact center software that improves your bottom line by helping meet, and even exceed customer expectations.

Improving Customer Contact Center Efficiency

Customers are busy juggling their lives, which means they not only appreciate, but expect, efficiency. When customer contact centers have software that provides all the necessary information for the most accurate, consistent answers, everyone wins. Customer expectations for a quick, informative interaction are met and your company's reputation is strengthened. RightNow creates a partnership with customer contact centers by providing contact center software that has the smart functionality required from the initial customer touch point.

Software with smart functionality is an important facet of meeting customer demands for efficiency. RightNow helps increase agent productivity and efficiency with an agent platform on demand. Our contact center software is flexible, helping customer contact center agents of all skill levels provide excellent service. Agents have automatic access to information no matter how customers contact your company. Along with relevant customer information, agents receive guided assistance through scripted responses as part of a larger agent knowledge base.

Discover how contact center software solutions improve your bottom line through increased efficiency and customer contact center agent productivity. Contact us for  helping you meet customer demands.

  • RightNow CX

    RightNow CX, the customer experience suite
    Deliver superior customer experiences across the three engagement points that really matter – the web, social networks and contact center. All delivered on demand. Find Out How

    • RightNow Web Experience

      Provide a branded online customer experience that gives your customers reliable and consistent 24/7 access to self-service, or seamlessly transition to agent-assisted channels.

      Find Out How

    • RightNow Social Experience

      Jump into social web conversations to strengthen brand loyalty, get closer to your customers, and capture innovative ideas.

      Find Out How

    • RightNow Contact Center Experience

      Deliver exceptional phone and multi-channel experiences to your customers while increasing agent productivity and lowering contact center costs.

      Find Out How

    • RightNow Engage

      Take immediate, relevant, and proactive action based on your customers’ web, social, and contact center experiences to build loyalty and drive revenue.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How
  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow CX solutions in action to learn about our clients’ success stories.

      Find Out How

    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

      Find Out How
  • CX Platform

    CX Platform
    Infuses knowledge across the entire suite and provides integration and mission critical services that support superior customer experiences. Find Out How

    • Knowledge Management

      Deliver your customers and agents the right information at the right time and ensure an exceptional experience during every interaction.

      Find Out How

    • Enterprise Integration

      RightNow Connect provides an open platform for fast and cost-effective integration across the agent desktop, business applications, data and telephony systems.

      Find Out How

    • Mission-Critical SaaS

      Our cloud-based platform provides the scalability, performance, and reliability that mission critical contact centers demand.

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    • Current Release

      RightNow releases its CX software solution four times a year. Learn more about the latest release.

      Find Out How
  • Services

    Services
    RightNow has one of the highest client retention rates, thanks in large part to our great employees and time-tested processes. Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand CX software solutions that help our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How

  • Customer Experience Blog

    1. Summit 09 Europe

      Posted 2009-11-05 Read Blog
      Jason MittelstaedtJason Mittelstaedt,
      Chief Marketing Officer
      RightNow Technologies

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